Principal Access Rep - Yorba Linda Administration - FT Days - 10468-1A

Job description

Updated: Sep 2, 2020
Location: Yorba Linda
Job Type:
Department: Yorba Linda Administration

Job Description:

UC Title:

ACCESS REPR PRN

Reports to:

Ambulatory Care Admin Mgr 1

Cost Center:

Yorba Linda Administration (427749)

FLSA:

Nonexempt

Job Code:

009099

Shift:

Not Applicable

Position Number:

40747507

Working Title:

Principal Access Rep

Bargaining Unit:

AFSCME

Date Created:

8/28/2020

Hours:

40

FTE:

1

Position Summary:

The incumbent provides high quality customer service to patients needing to be contacted in order to effectively schedule specialty referral appointments or to make appointment modifications as a result of operational changes. Provides outbound call services, applying expert understanding of the clinic's unique scheduling requirements. Takes inbound calls from patients calling to obtain medical services as necessary. Serves as a preceptor for new staff.

Salary Range:

Minimum

Midpoint

Maximum

Hourly Rate

$23.44

$26.31

$29.18

Required Qualifications:

Demonstrated experience using a computer, including data entry and retrieval

Demonstrated experience using office equipment such as a printer, copier, fax, scanner

Demonstrated knowledge of insurance programs and/or government programs

Ability to establish and maintain effective working relationships across the Health System

Excellent written and verbal communication skills in English

Minimum 1 year experience working in a customer service position with high utilization and reliance upon an electronic medical scheduling system (Quest, Epic, etc.)

Experience with MS Excel

Ability to work independently with minimal supervision and direction

Minimum 1 year experience scheduling patient appointments for multiple medical specialty clinics

Preferred Qualifications:

Demonstrated knowledge of medical terminology

Previous experience utilizing Quest in a call center environment

Minimum 6 months experience working at UCI Medical Center’s Call Center

Bilingual skills in English and Spanish and/or Vietnamese

Knowledge of University and medical center organizations, policies, procedures and forms

 

 

 

Diversity Profile: University

 

AAUP COMPENSATION SURVEY DATA

View more

Learn more on Inside Higher Ed's College Page for University

Arrow pointing right
Job No:
Posted: 9/10/2020
Application Due: 12/9/2020
Work Type:
Salary: