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IT Support Specialist, Wharton Executive Education

Employer
University of Pennsylvania
Location
SCC-Aresty Inst/Exec Ed

Job Details

Job location: SCC-Aresty Inst/Exec Ed


Employment Type: Full-time
Posted data: 2020-10-27
Req: JR00023520
University Overview

The University of Pennsylvania, the largest private employer in Philadelphia, is a world-renowned leader in education, research, and innovation. This historic, Ivy League school consistently ranks among the top 10 universities in the annual U.S. News & World Report survey. Penn has 12 highly-regarded schools that provide opportunities for undergraduate, graduate and continuing education, all influenced by Penn’s distinctive interdisciplinary approach to scholarship and learning.

Penn offers a unique working environment within the city of Philadelphia. The University is situated on a beautiful urban campus, with easy access to a range of educational, cultural, and recreational activities. With its historical significance and landmarks, lively cultural offerings, and wide variety of atmospheres, Philadelphia is the perfect place to call home for work and play.

The University offers a competitive benefits package that includes excellent healthcare and tuition benefits for employees and their families, generous retirement benefits, a wide variety of professional development opportunities, supportive work and family benefits, a wealth of health and wellness programs and resources, and much more.

Posted Job Title

IT Support Specialist, Wharton Executive Education

Job Profile Title

Information Technology Support Specialist A

Job Description Summary

IT support specialist position works with a team of IT professionals to guide the strategic direction of Information Technology in Wharton Executive Education of the Wharton School of Business at the University of Pennsylvania and to support its use by staff and students.

Job Description

IT support specialist position responsibilities will include, but not be limited to, the following:

  • Provide computing support and expertise in the use of all PCs, laptops and mobile devices for: staff, faculty and participants.
  • Responsible for managing and overseeing “all” Wharton Execed computer simulations which includes virtual technologies: Oculus, as well as, a variety of operating systems and computer platforms. Requires support for offsite programs where travel and non-business hour support is required.
  • Responsible for all new system deployments for staff and public computing which includes; computer design, system builds, purchasing and management of the overall deployment project.
  • IT support technician lead in supporting the Vice-dean and associated vice dean of Wharton Executive Educations. Requires support during non-business hours.
  • Oversees implementation, design and support for new applications and systems being used by The Wharton School which includes Panopto, Zendesk, MEDC.

  • Provide tutorial sessions for staff and participants for Canvas and other online related platforms
  • Evaluating and making recommendations on new technologies and products;
  • Assisting in the development, implementation, and maintenance of all systems infrastructure SCC and VH
  • Managing student workers
  • Maintaining high visibility within the group by sharing thoughts, ideas, and status updates in a timely manner;
  • Working collaboratively and listening actively;
  • Proactively expanding knowledge helpful to the position and applying such knowledge gained towards goals in the workplace;
  • Taking ownership of duties and responsibilities, including possessing true interest in the work and the quality of work presented.

Qualifications: BA/BS, or equivalent combination of education and experience. A professional, customer-service oriented demeanor is critical to this role. This individual must be organized; have a strong ability to multi-task, problem-solve, meet deadlines; and work independently. Punctually and attention to detail is crucial. Excellent interpersonal skills are essential. Specific technologies include:

  • MS Windows virtual and physical desktops and laptops, and the Microsoft Office Suite.
  • Windows Server; virtual and physical, especially, print sharing, terminal services, web services and Microsoft SQL administration.
  • Active Directory Group Policy and administration.
  • Microsoft Deployment Toolkit administration.
  • Network topologies, switches administration and troubleshooting.
  • Firewall appliances administration and troubleshooting.
  • Remote troubleshooting using VNC, Bomgar MEDC.
  • Email ticketing/Help Desk software using Zendesk, Jira, etc.
  • School and University systems for classroom technology, general business and computer systems management.
  • Application development for web base applications. For example using Django and Python.

Job Location - City, State

Philadelphia, Pennsylvania

Department / School

Wharton School

Pay Range

$36,401.00 - $91,232.00

Affirmative Action Statement 
Penn adheres to a policy that prohibits discrimination on the basis of race, color, sex, sexual orientation, gender identity, religion, creed, national or ethnic origin, citizenship status, age, disability, veteran status, or any other legally protected class.

Special Requirements 
Background check required after a conditional job offer is made. Consideration of the background check will be tailored to the requirements of the job.

Organization

Welcome to the University of Pennsylvania! Penn is the largest private employer in Philadelphia and is a world-renowned leader in education, research, and innovation.  

Across our 12 highly-regarded schools, more than 25,000 students, and more than 4,000 faculty members, we become one university: a wide-ranging, ever-changing community that draws its strength from a multitude of races, ethnicities, genders, sexual orientations, historical traditions, ages, religions, disabilities, veteran status, interests, perspectives, and socioeconomic backgrounds. 

Penn carries on the principles and spirit of its founder, Benjamin Franklin: entrepreneurship, innovation, invention, outreach, and a pragmatic love of knowledge. Franklin's practical outlook has remained a driving force in the university's development. To learn more, visit About Penn

Vision

 

As engines of knowledge and new ideas, universities have the unique potential to define the future rather than be defined by it; to pioneer change rather than merely manage it. To do so requires a plan both visionary and pragmatic. The Penn Compact 2022 motivates community members to innovate, be radically inclusive, and positively impact their local, national, and global communities. 

 

Penn’s fundamental priorities — increasing access, integrating knowledge and engaging locally, nationally and globally — are supported by the three core values that make us uniquely Penn: inclusion, innovation, and impact. 

 

Learn about the signature initiatives of the Penn Compact 2022:  

 

Diversity 

 

Understanding and appreciating diversity is one of Penn's most important priorities and is fundamental to success in today's world. 

 

Penn adheres to a policy that prohibits discrimination on the basis of race, color, sex, sexual orientation, gender identity, religion, creed, national or ethnic origin, citizenship status, age, disability, veteran status, or any other legally protected class. 

 

To learn more about Diversity and Inclusion at Penn visit: 

 

Benefits 

 

Penn offers a wide range of benefits and perks - from Penn's retirement Matching Plan to bike repair stations to access to the full LinkedIn Learning library to adoption assistance to workshops at the letterpress and book arts studio and much more! 

 

Campus and Beyond

 

We invite you to explore our campus and its stately buildings and state-of-the-art facilities. 

 

Try our self-guided tour! Come and visit

 

Learn about sustainability at Penn

 

News 

 

Stay up-to-date with Penn's response to COVID-19: Coronavirus Information & Resources

 

Penn supports news publications that tell the ongoing story of the University community, communications services for external media, telephone and video services, and other media resources: Campus Media 

 

Connect with us!  

 

Instagram: @uofpenn 

Twitter: @Penn 

 

 

Company info
Telephone
(215) 898-7372
Location
3451 Walnut Street
Philadelphia
PA
19104
US

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