Manager, Instructional Design

Job description


Manager, Instructional Design
University of California Los Angeles

Requisition Number: 32677
Salary: $5,234 - $10,358 monthly

Position Description:
UCLA Anderson's Executive MBA (EMBA) and Fully-Employed MBA (FEMBA) programs are nationally-recognized, self-supporting degree programs that each offer one section (~70 students) per entering class year in a hybrid format. Anderson Computing & Information Services (ACIS) provides information and technology services to the Anderson School of Management. Under the direction of the Associate Director of Academic Technology Solutions at ACIS, Executive Dean of EMBA, and Assistant Dean of FEMBA, the Instructional Design and Technology Manager will have responsibility for identifying programs and courses that may best utilize online/hybrid instruction and will take responsibility for the design of, and aligning of resources for, these online/hybrid courses and class sessions. In doing so, the Instructional Design and Technology Manager will work directly with Anderson faculty and staff to assist in program and course design/development and will advise on best practices for online and in-person instruction in a hybrid learning environment. The incumbent will be expected to maintain strong stakeholder relationships with faculty, program leads, and students, and will manage projects through to completion, providing first-rate customer service to internal and external customers.

They will also be responsible for establishing best practices for online/hybrid course design at UCLA Anderson and for developing assessment tools to measure the effectiveness of online/hybrid courses and programs. The Instructional Design and Technology Coordinator will consult with faculty, staff, administrators, and students to determine optimal online/hybrid educational content and formats. They also provide learning design and instructional technology support to about 400 Anderson School faculty and staff and 2000 students in various academic programs. In conjunction with the Academic Technology Solutions (ATS) team at ACIS, which is made up of both full-time staff and student workers, incumbent advocates and supports the use of technology in support of instruction, design, and learning, which includes hardware, software, and A/V equipment, in Anderson classrooms and other physical, as well as on-line and digital learning spaces, including media production studios. The ATS team serves as the 2nd tier support to the ACIS Helpdesk, handling inquires related to academic technology, such as video and web conferencing, classroom A/V equipment, learning management system, course evaluation, productivity and collaboration software, media production, and instructional design. ATS works closely with other internal teams within ACIS, as well as external stakeholders, to ensure issues and requests are resolved as quickly as possible.

The employee will perform hands-on support tasks, resolve technical problems, monitor service ticket system and email inboxes, program and operate A/V systems, develop middleware to integrate backend software systems, and provide training and documentation to Anderson and guest users. This position will have frequent interactions with Anderson staff and faculty to understand course objectives and technical requirements and to provide direct support including setting up, configuring, programming, testing, and troubleshooting A/V equipment, network, computers, and software systems in classrooms and other learning spaces for instructions, seminars, workshops, and conferences. This position will provide support for in-class web/video conferences and coordinate and assist with instructional recording and live streaming activities. Incumbent is expected to work outside of normal office hours and/or weekends to support classes when needed. The Instructional Design and Technology Manager will understand the standard features and functions of Learning Management Systems (LMS) and related technologies.

For full application instructions and position description, please visit:

The University of California is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age or protected veteran status. For the complete University of California nondiscrimination and affirmative action policy, see: UC Nondiscrimination & Affirmative Action Policy,

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Job No:
Posted: 9/9/2020
Application Due: 9/24/2020
Work Type: