Admin Support Supervisor

Job description

Posting Information

Position TypePermanent Staff (SHRA)Is this an internal only recruitment?NoPosition TitleAdmin Support Supervisor - JourneyWorking TitleAdmin Support SupervisorPosition Number00037825Vacancy IDP011929Budgeted Hiring Range$41,253-$46,500Pay Band Information

To learn more about the pay band for this branch and role, please see the Career Banding rates spreadsheet.

Salary Grade EquivalentGN06Full-time/Part-time Permanent/Time-LimitedFull-Time PermanentIf time-limited, estimated duration of appointmentHours per week40Work Schedule

8am to 5pm Monday through Friday.

Department Name and NumberSA Campus Health Services-650001Date First Posted09/01/2020Closing Date09/09/2020Position LocationChapel Hill, NCPosition Posting CategoryAdministrative/Clerical SupportDepartment Description

Campus Health (CH) is a multi-specialty ambulatory college health clinic providing quality, and affordable health care for eligible students and spouses. Annually, CH has more than 88,000 patient encounters, which includes Primary Care and Women’s Health as well as specialty clinics in sports medicine, orthopedics, gynecology, physical therapy, counseling and psychological services, travel clinic and allergy clinic. Weekend acute care is provided from 8-5 PM. On site ancillary services include pharmacy, OTC pharmacy, Student Stores pharmacy, medical laboratory, and radiology.

Campus Health has been continuously accredited since 1986 by the Joint Commission of Accreditation of Health Care Organizations. All personnel are trained in the concepts and principles of Performance Improvement and serve as team members and leaders in shaping and defining the organization as it strives to provide quality and safe care.

Campus Health collaborates with Student Wellness and Campus Recreation and other Student Affairs partners to provide education and outreach to assist in keeping the campus population healthy.

Education and research comprise another important function of CH. CH provides clinical rotations and practicums for students in the School of Education, Medicine, Nursing, Pharmacy, Social Work and Public Health, Department of Medical Technology, Physical Therapy, Occupational Health and Radiology. In addition, CH serves as a research site for a number of faculty and graduate student grants and contracts, where CH staff participates with the principal investigators across a variety of medical specialties.

Equal Opportunity Employer

The University of North Carolina at Chapel Hill is an equal opportunity and affirmative action employer. All qualified applicants will receive consideration for employment without regard to age, color, disability, gender, gender expression, gender identity, genetic information, race, national origin, religion, sex, sexual orientation, or status as a protected veteran.

Position Description

The Patient Relations Supervisor will oversee the entire check-in process for Primary Care, Same Day Care, Gynecology and Counseling and Psychological Services, including supervising the 9 employees that are responsible for registration. Duties include ensuring proper demographic and insurance information is collected at the time of check-in for both new and returning patients, scanning insurance cards, verifying insurance eligibility, obtaining signatures on patient agreement forms, scheduling appointments, and answering telephone calls. The position is a conduit of communication between the patient and various other clerical and clinical staff within Campus Health Services including Nursing, Referrals, X-Ray, Laboratory Services and Pharmacy.

The Supervisor is a partner with the Billing Manager and the Administrative Manager for Central Appointments in the revenue cycle process.

Minimum Education and Experience Requirements

High school diploma or equivalency and two years of progressively responsible administrative/office management experience, including some experience as a lead worker; or equivalent combination of training and experience.

Essential Skills, Knowledge and Abilities

The demonstrated competencies in assessing problems and identifying an appropriate solution are required for this position. The selected candidate must have demonstrated excellent customer service skills, interpersonal, public relations, and computer skills as well as supervision experience and strong leadership skills. Prior experience working at the front desk in a medical office or hospital setting is essential. Attention to detail is required, as is experience verifying active insurance coverage and entering information from an insurance card into a practice management system. Strong written and verbal communication skills are essential to the position.

Preferred Qualifications

Bachelor’s degree, staff supervision experience including recruitment, training, and employee performance evaluations in a multi-specialty physician practice or hospital out-patient department. Experience working in a medical facility answering multiple phone lines, checking in patients, verifying insurance eligibility, scheduling appointments, and providing excellent customer service. Ability to communicate effectively with patients and staff. Previous experience with eClinical Works practice management system.

Required Licenses/Certifications Special Physical and Mental RequirementsPosition/Schedule RequirementsOn-call occasionally, Overtime occasionally, Weekend work occasionallyPosition AttributesSevere Weather Essential; Subject to HIPAA; Communicable Disease MandatoryStimulus/ARRA FundedNoQuick Link of Human Resources Contact Information

If you experience any problems accessing the system or have questions about the application process, please contact the Office of Human Resources at (919) 843-2300 or send an email to [email protected]

Please note: The Office of Human Resources will not be able to provide specific updates regarding position or application status.

Applicant DocumentsRequired Documents
  1. Curriculum Vitae / Resume
  2. Cover Letter
  3. List of References
Optional Documents
    Posting Supplemental Questions

    Required fields are indicated with an asterisk (*).

    1. * Have you worked in a medical office or hospital setting as a front desk registration staff member?
      • Yes
      • No
    2. * Do you have experience entering subscriber number, group number and plan billing address information from an insurance card into a practice management system?
      • Yes
      • No
    3. * Do you have experience verifying insurance eligibility for patient visits?
      • Yes
      • No
    4. * Please select the response below that best describes your experience/education for the Administrative Support Supervisor position.
      • High school diploma or equivalency and 2 years of progressively responsible administrative/office management experience, including some experience as a lead worker
      • Associate's, Bachelor's, Master's or Doctoral degree and demonstrated possession of the competencies necessary to perform the work including some experience as a lead worker.
      • Combination of post high school education and/or experience in administrative/office management to equal at least 2 years, including some experience as a lead worker.
      • Did not complete high school but have a combination of high school education and experience in administrative/office management to equal 6 years, including some experience as a lead worker (ex. 1 year of high school and 5 years experience).
      • None of the above




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    Job No:
    Posted: 9/9/2020
    Application Due: 9/19/2020
    Work Type: