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COVID-19 Contact Tracer

Employer
Saint Leo University
Location
University Campus

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Institution Type
Four-Year Institution
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Job Details

Job location: University Campus


Employment Type: Full-time
Posted data: 2020-09-01
Req: R4400
Job Description Summary

The COVID-19 Contact Tracer is responsible for reaching out to people (students and staff) who may have (cases) or potentially have been exposed to someone with (close contacts) COVID-19 and providing health education and guidance to interrupt ongoing disease transmission. The role will support the quarantine and self-isolation process and is a key element of preventing the spread of COVID-19. This position requires prompt action, prioritization, and a strong attention to detail in both documentation and data management, as well as a high level of confidentiality.

Job Description

DUTIES AND TASKS:

  • Initiate prompt communication with people exposed to COVID-19 (contacts) through phone call, email, text, and other communication platforms as necessary.
  • Verify the contact’s identity during initial communications and prior to disclosing confidential information. Assure confidentiality and carry out efforts to locate and communicate with individuals in a manner that preserves the confidentiality and privacy of all involved.
  • Notify the contact of their exposure to COVID-19, following specific communication guidelines. Conduct notification of exposure in a manner that maintains the confidentiality of the positive case and ensures that the identity of the positive case is not disclosed.
  • Obtain and document relevant information including contact demographics, timeline of symptoms, and expected quarantine dates (if needed).
  • Provide approved information and guidance on quarantine procedures and what to do if symptoms develop.
  • Collaborate and coordinate with the Incident Command Team (ICT) to efficiently communicate contact notifications and monitoring assignments.
  • Participate in trainings and COVID-related meetings as needed.
  • Evening and weekend hours expected.

REQUIRED KNOWLEDGE, SKILLS AND ABILITIES:

Knowledge:

  • Associate’s Degree from a regionally accredited college or university. Bachelor’s preferred.
  • Two years of customer service, data management, and/or other related work experience, preferably in a higher education setting

Skills:

  • Excellent written and verbal communication skills.
  • Strong attention to detail
  • Strong time management skills (organization, prioritization, multitasking)
  • Proficient with MS Office (Outlook, Excel, Word)

Abilities:

  • Ability to work well both independently and as part of a team
  • Ability to use discretion and maintain confidentiality and ethical conduct
  • Ability to adapt to changing environments and processes
  • Ability to work with all levels of staff and students

ENVIRONMENT:

The work environment characteristics described here are a representation of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions. The term “qualified individual with a disability” means an individual with a disability who, with or without reasonable accommodation, can perform the essential functions of this position.

While performing the duties of this job, the employee is regularly required to communicate professionally in person, over the telephone, through email and other electronic means, move about the office and University, handle various type of media and equipment, and visually or otherwise identify, observe and assess. The employee is occasionally required to lift up to 10 pounds unless otherwise specified in the job description.

NOTICE:

The intent of this job description is to provide a representation of the types of duties and responsibilities that will be required of positions given this title and shall not be construed as a declaration of the total specific duties and responsibilities of any particular position. Employees may be directed to perform job-related tasks other than those specifically presented in this description. Saint Leo University is an Equal Opportunity Employer and embraces diversity as a critical step in ensuring employee, student and graduate success.

Organization

The opportunities at Saint Leo University are as diverse as our student population. As Florida’s first Catholic institution of higher learning, we offer more than 40 academic programs that meet the educational, spiritual, and professional goals of nearly 16,000 traditional-age and adult students. 

Nearly 2,000 students live and study at our University Campus in Saint Leo, FL, nestled in the rolling hills of West Central Florida, just 30 minutes north of Tampa.  Our students receive personalized attention in classes that tend to be small—14 students on average. They can choose from more than 40 undergraduate majors and specializations. Saint Leo University also offers graduate degrees in business administration, accounting, education, criminal justice, instructional design, social work, theology, as well as the education specialist degree.  Certain graduate degrees may be earned online. 

Undergraduate students who work full-time or have personal responsibilities that prevent them from attending weekday classes can attend classes evenings and weekends through our convenient Adult Education Center at University Campus.

Another 14,000 students pursue degrees at our 50 education centers, offices, and teaching locations in seven states and through the Center for Online Learning.  

Throughout our history, Saint Leo has provided a solid liberal arts education grounded and based on the 1,500-year-old tradition of Benedictine values and welcoming people of all faiths. The university offers the latest state-of-the art technology to not only prepare students for careers as teachers and leaders, but also to bridge faculty and students from multiple locations for an enriched educational experience.  The university is also a leading provider of  higher education to our nation’s military.  By reaching out to students both near and far, Saint Leo lives up to its mission and its vision to be “a leading Catholic teaching university of international consequence for the twenty-first century."

The university offers a generous benefits package including health, dental, and vision, as well as tuition remission.  The university also offers a comprehensive mentorship program in which each new faculty member is paired with an experienced faculty member from a different school.  The program includes personal, professional, and social components including frequent one-on-one meetings, mutual classroom observation, and social events.

In 2012, Saint Leo University received three workplace awards: Top 75 Places to Work in Tampa Bay 2012 by Tampa Bay Times; the 2012 Psychologically Healthy Workplace Award by the Florida Psychological Association; and the2012 Education Nonprofit of the Year by Tampa Bay Business Journal.

View “Over a Century of Excellence,” to learn more about Saint Leo University.

Saint Leo University is accredited by the Commission on Colleges of the Southern Association of Colleges and Schools to award the associate, bachelor’s, master’s, and specialist degrees. Contact the Commission on Colleges at 1866 Southern Lane, Decatur, Georgia 30033-4097 or call (404) 679-4500 for questions about the accreditation of Saint Leo University.

Saint Leo University’s School of Business received initial accreditation by the International Assembly for Collegiate Business Education (IACBE) in September 1999. Saint Leo University’s degree program in social work is accredited by the Commission on Accreditation of the Council on Social Work Education (BSW level). Saint Leo’s undergraduate Sport Business program and MBA Sport Business Concentration are accredited by the Commission on Sport Management Accreditation (COSMA). Saint Leo University has Teacher Education Programs approval by the State of Florida Department of Education.

Saint Leo University is committed to policies that ensure that there is no discrimination on the basis of age, gender, race, color, creed, religion, national origin, or disability. Saint Leo University complies with the Family Educational Rights and Privacy Act of 1974 (as amended). The University is an Affirmative Action Equal Opportunity employer.

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