Patient Relations Assistant/UKHC

Job description

Posting Details

Job TitlePatient Relations Assistant/UKHCRequisition NumberRE24413Working TitleDepartment Name7H860:OtolaryngologyWork LocationLexington, KYGrade Level06Salary Range$13.58-21.83/hourType of PositionStaffPosition Time Status Full-TimeRequired Education

HS

Click here for more information about equivalencies:http://www.uky.edu/hr/employment/working-uk/equivalenciesRequired Related Experience

3.5 yrs

Required License/Registration/Certification

None

Physical Requirements

Sitting at computer workstation for extended periods.
Repetitive motion.

Shift

Mostly Monday-Friday days, other shifts as assigned.

Job Summary

The Department of Otolaryngology is seeking a Patient Relations Assistant. This position is responsible for registering, checking out patients and scheduling follow up appointments and ancillary testing.

Will identify opportunities to provide a positive customer experience by monitoring wait times, resolve patient complaints, and collaborate to prevent and resolve service failure process problems; communicate with insurance providers to verify coverage and benefits; work closely with medical, ancillary, and clerical staff in a clinical setting; collect co-pays and payments from patients; and maintain HIPAA compliant regarding release of patient information.

Includes other clerical and medical records tasks including preparing records for upcoming appointments for 17 providers and 9 audiologists.

Skills / Knowledge / Abilities

This position requires the ability to multi-task, provide exceptional customer service, attention to detail, excellent communication skills, both in person and telephone, organizational and computer skills.
MS Windows, Excel, Word, Allscripts.

Does this position have supervisory responsibilities? NoPreferred Education/Experience

Four or more years related customer service experience in a medical setting preferred.

Deadline to Apply09/10/2020University Community of Inclusion

The University of Kentucky is committed to a diverse and inclusive workforce by ensuring all our students, faculty, and staff work in an environment of openness and acceptance. We strive to foster a community where people of all backgrounds, identities, and perspectives can feel secure and welcome. We also value the well-being of each of our employees and are dedicated to creating a healthy place to work, learn and live. In the interest of maintaining a safe and healthy environment for our students, employees, patients and visitors the University of Kentucky is a Tobacco & Drug Free campus.

As an Equal Opportunity Employer, we strongly encourage veterans, individuals with disabilities, women, and all minorities to consider our employment opportunities.

Any candidate offered a position may be required to pass pre-employment screenings as mandated by University of Kentucky Human Resources. These screenings may include a national background check and/or drug screen.

Posting Specific Questions

Required fields are indicated with an asterisk (*).

  1. * University of Kentucky HealthCare seeks to attract, develop and retain highly skilled and competent employees, to provide the best experience for every patient, every time. If selected for a position, do you agree to abide by the UK HealthCare Values of diversity, innovation, respect, compassion, and teamwork?
    • Yes
    • No
  2. * University of Kentucky HealthCare recognizes a set of values that guide us in our daily interactions. By applying for a position within UK Healthcare, you are indicating your commitment and expressing your agreement to our five values. These values are diversity, innovation, respect, compassion, and teamwork. Please choose one of the UK Healthcare values and give a specific example when you exhibited this quality in your professional experience.

    (Open Ended Question)

  3. * Please indicate the number of years of paid work experience you have working at the front desk in a physician office practice performing registration and scheduling duties.
    • None
    • More than 0, up through 1 year
    • More than 1 year, up through 3 years
    • More than 3 years up through 5 years
    • More than 5 years
  4. * Do you have experience working with medical insurance?
    • Yes
    • No
  5. * How many years of customer service experience have you had?
    • None
    • More than 0, up through 1 year
    • More than 1 year, up through 3 years
    • More than 3 years up through 5 years
    • More than 5 years
  6. * How many years of medical records experience have you had?
    • None
    • More than 0, up through 1 year
    • More than 1 year, up through 3 years
    • More than 3 years up through 5 years
    • More than 5 years
  7. * How many years of insurance pre-authorization experience have you had?
    • None
    • More than 0, up through 1 year
    • More than 1 year, up through 3 years
    • More than 3 years up through 5 years
    • More than 5 years
  8. * Do you have any co-pay, cash handling, or collections experience? Please explain.

    (Open Ended Question)

  9. * In what capacity have you had patient contact? For example, working in a clinic or hospital, registering patients, etc. Please address how your work experience relates to this position.

    (Open Ended Question)

  10. * Where did you first see this position advertised other than on UK's online employment system?
    • InsideHigherEd.com
    • HigherEdJobs.com
    • Diverseeducation.com (Diverse Issues in Higher Education)
    • Latinosinhighered.com
    • HospitalCareers.com
    • Indeed.com
    • LinkedIn.com
    • Institute for Diversity in Health Management
    • A Colleague, Friend and/or Family Member
    • None of the Above
Applicant DocumentsRequired Documents
  1. Resume
Optional Documents
  1. Cover Letter

 

 

 

Diversity Profile: University

 

AAUP COMPENSATION SURVEY DATA

View more

Learn more on Inside Higher Ed's College Page for University

Arrow pointing right
Job No:
Posted: 9/9/2020
Application Due: 9/19/2020
Work Type:
Salary: