DescriptionThe Receptionist/Scheduler is responsible for receiving, greeting, scheduling, and obtaining vital patient information for the Advanced Education in General Dentistry (AEGD) clinic in the Kornberg School of Dentistry. Primarily the Receptionist/Scheduler will be responsible for serving as a first point of contact for patients both in person and over the phone. The Receptionist/Scheduler will interact with the patient in a friendly and welcoming environment, schedule and confirm appointments in the Axium system, and coordinate patient registration with the business office. The Receptionist/Scheduler will also inform patients of payments due at the time of services provided, and will direct patients to the Cashier Office with a prepared Treasurers Receipt for payment. In addition, the Receptionist/Scheduler will responsible for the entire range of billing functions related to the practice. This will include manual and electronic billing, insurance verification and preauthorization, payment reconciliation, verifying patient’s financial information, and follow-up on denied claims or claim requiring additional information. Other responsibilities will include maintaining office inventory, coordinating faculty schedules with other departments, distributing incoming correspondences, managing and tracking reports for hygiene recalls, and serving as a liaison between the department and the Dental School, the University, and other external contacts. Perform other duties as assigned.
At least 3 years of directly related experience within a dental, medical, or higher education environment including experience with medical or dental billing, and working with insurance companies. An equivalent combination of education and experience may be considered. Preferred: Bachelor’s degree in a related field such as medical administration, accounting or finance. Previous experience with Axium.
Must be able to work with a diverse populations of students, faculty, staff, and other external contacts. Demonstrated knowledge of third party billing, and insurance verifications. Demonstrated ability to provide excellent customer service. Demonstrated knowledge of financial records. Demonstrated experience working with patients with their financial status of their accounts. Must have great attention to detail and sound judgments with the ability to make independent decision. Must have excellent written and verbal communication skills and organizational and interpersonal skills. Ability to multitask and prioritize work.
Temple University values diversity and is committed to equal opportunity for all persons regardless of age, color, disability, ethnicity, marital status, national origin, race, religion, sex, sexual orientation, veteran status or any other status protected by law.
Compliance Statement: In the performance of their functions as detailed in the position description employees have an obligation to avoid ethical, legal, financial and other conflicts of interest to ensure that their actions and outside activities do not conflict with their primary employment responsibilities at the institution. Employees are also expected to understand and be in compliance with applicable laws, University and employment policies and regulations, including NCAA regulations for areas and departments which their essential functions cause them to interact.
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Primary Location: Pennsylvania-Philadelphia-Health Sciences Campus (HSC)-Kornberg School Of Dentistry
Shift: Day Job
Employee Status: Regular