OIT Switchboard/Service Desk FY 20/21

Job description

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Job TitleOIT Switchboard/Service Desk FY 20/21Student Position TypeNon Federal Work Study/La Verne WorkAppointment TypeRegularFTEWork Schedule

This position has a flexible number of hours, with a maximum of 20 per week.

Student workers are needed as early as 7:30am.
Service Desk closes at 8:00pm.
Saturday hours are from 8:00am to 1:00pm.

Can start as early as 07/01/2020, based on OIT needs.

Department ManagerHiring ManagerBrian ParkerNumber of VacanciesJob Description Summary

All OIT student workers are required to work on the Service Desk as well as the switchboard.

The Service Desk takes calls and responds to email from students, faculty, staff, and outside sources, and prepares work orders for both technology and facilities requests.

The switchboard handles all incoming calls to the University and reroutes them to the appropriate department.

Specific Duties

Answer phone calls, emails, web requests, and walk-in requests and prepare appropriate work orders.

Assist users with password changes and other first-level support.

Route phone calls to appropriate department/person.

Minimum Qualifications

Must speak and write English clearly.

Preferred QualificationsBenefits Summary

Employees are eligible for the following benefits:

One hour of Paid Sick Leave for every 30 hours worked, with a maximum accrual of 24 hours of Paid Sick Leave per year and capped at 48 hours.

University of La Verne Defined Contribution Retirement Plan – can contribute employee voluntary contributions, excluding wages derived from federal work study funds.

In accordance with the Affordable Care Act (ACA), employees who work an average of 30 or more hours per week, will be eligible for medical coverage through the University of La Verne.

Covered under the University of La Verne Workers Compensation Insurance.

LocationLa Verne Central CampusIf Other, please specify.Posting Number20190829SESpecial Instructions to Applicants

Must also complete Student Information Form and Availability sheet (Available upon request).

Open Date07/27/2020Close Date10/31/2020Open Until FilledNoQuick Linkhttp://laverne.peopleadmin.com/postings/9511Posting Specific Questions

Required fields are indicated with an asterisk (*).

    Applicant DocumentsRequired Documents
    1. Resume
    2. Cover Letter
    Optional Documents
    1. Transcripts
    2. Letter of Recommendation 1




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    Job No:
    Posted: 9/9/2020
    Application Due: 10/31/2020
    Work Type: