Supervisor II of Testing

Job description

Supervisor II of Testing

Job no: 493525
Position Type: Part-Time
Location: Elgin, IL
Experience Level: Entry-Level
Categories: Supervisory
Role: Supervisor II of Testing

About ECC:

Elgin Community College serves over 9,000 students at every stage of their educational journeys, including university transfer programs, career and technical education, continuing education classes, and adult basic education. As a community, we pride ourselves on nurturing a welcoming campus where every person—students, staff members, faculty members, and campus visitors—feels valued. The work of each ECC employee is central to the college’s mission, and as an employer, the college fosters a positive environment through professional challenges, excellent benefits, and opportunities for recognition and camaraderie.

Work Schedule:

Monday – Thursday 3:30 PM - 9:00 PM and Saturday 8:00 AM - 3:00 PM

  • Ability to work a flexible schedule which includes days/evenings/weekends as needed by the department.

Rate of Pay:

$23.83 per hour

FLSA Status:


Grant Funded:


Job Summary:

An employee in this classification performs work of moderate difficulty supervising, evaluating and overseeing Testing Services staff, as well as, the administration and proctoring of assessments. Work is distinguished by the ability to explain, apply, and enforce testing policies and procedures and the ability to partner with external testing companies . Direction is received from the assigned manager.

Required Knowledge, Skills & Abilities:

  1. Associate's degree (AA), or equivalent from two-year college or technical school, with 2 years supervisory experience, or equivalent combination of education and experience.
  2. Considerable skill in problem solving and decision-making regarding issues related to the scope of position.
  3. Considerable skill in developing and maintaining positive and professional relationships with internal and external customers from diverse populations.
  4. Considerable skill in written and verbal communications.
  5. Considerable skill with diagnostic testing tools that support college course placement.
  6. Considerable skill in operating a personal computer, applicable software and peripheral equipment, as well as, learning and adapting to new and/or updated programs and technology.
  7. Considerable skill in working as an assertive, energetic leader with a high degree of creativity, enthusiasm, initiative and diplomacy.
  8. Availability to work evening and weekend hours.

Desired Knowledge, Skills & Abilities:

Essential Duties:

  1. Provide supervision and direction for all evening and weekend Testing Services staff and assist Director in the maintenance of daily operations through regular communication.
  2. Investigate and respond to questions and concerns; resolve issues as they arise.
  3. Explain, apply, and enforce testing policies and procedures, including checking student IDs, launching tests, monitoring examinees, and updating testing procedures.
  4. Effectively partner with external testing companies regarding test schedules and available seating, proctor changes and training requirements, technical problems, test site updates, incident reports, contractual changes, and other necessary communications to ensure test center compliance, and staff professional development.
  5. Provide back-up in administering and proctoring tests as necessary.
  6. Maintain testing documentation and materials, and complete data entry while keeping records confidential and testing materials secure.
  7. Evaluate and asses processes and procedures to improve efficiency and effectiveness of Testing Services operations.
  8. Assist in the training, development, and proctor certification of Testing Services staff.
  9. Maintains confidentiality of privileged information and adheres to applicable privacy laws
  10. Demonstrates sensitivity, understanding and respect of diverse populations within the workplace.
  11. Maintains an understanding of the work of colleagues to effectively provide backup and/or support for co-workers during times when the division is short-staffed or experiencing an increased volume of work.
  12. Adheres to department guidelines for attendance and punctuality
  13. Available to respond to internal and external customers, either in person or over the phone, during scheduled business hours

14. Demonstrates independent judgement and discretion in making position related decisions.

Other Duties:

  1. Other duties as assigned that pertain to the job description
  2. Ability to work a flexible schedule which includes days/evenings/weekends as needed by the department.

Physical Demands:

Light (up to 25 lbs occasionally or 10 lbs frequently)

Visual Acuity:

Close visual acuity (e.g. computer, assembly)

Work Environment:

Moderate noise

Environmental Conditions:

Typical office or administrative

Current SSECCA Union Member Information:

The initial posting date for this position is 09/02/2020. Elgin Community College Support Staff Association (SSECCA) members that apply by 09/09/2020 and meet the posted minimum qualifications will receive full consideration.

Equal Employment Opportunity Statement:

Elgin Community College does not discriminate, or tolerate discrimination, against any member of its community on the basis of race, color, national origin, ancestry, sex/gender/gender identity, age, religion, disability, pregnancy, veteran status, marital status, sexual orientation, or any other status protected by applicable federal, state or local law in matters of admissions, employment, or in any aspect of the educational programs or activities it offers.

In addition, Elgin Community College provides reasonable accommodations to qualified individuals with disabilities to ensure equal access and equal opportunities with regard to employment practices, educational opportunities, and programs and services. If you need a reasonable accommodation for any part of the application and hiring process, please notify the College’s EEO/AA Officer. Determinations on request for a reasonable accommodation will be made on a case-by-case basis.

Advertised: September 2, 2020 Central Daylight Time
Applications close:




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Job No:
Posted: 9/9/2020
Application Due: 11/8/2020
Work Type: