Department Head, Access Services

Job description

Posting Details

Posting NumberPG190628EPInternal Recruitment NoWorking TitleDepartment Head, Access ServicesAnticipated Hiring RangeCompetitive salary in recognition of applicable education and experienceWork ScheduleMonday - Friday, exempt position, occasional evening and weekend hours may be requiredJob LocationRaleigh, NCDepartment NCSU LibrariesAbout the Department

The NC State University Libraries supports and enables research and learning by providing collections, services, spaces, and technologies for the NC State community and its partners. The Libraries is committed to being a powerful competitive advantage for the university in every aspect of its mission, including attracting and retaining the best faculty and students and promoting their success. To that end, we foster a culture of creativity, diversity, and innovation. The library system consists of the D. H. Hill Jr. Library, the James B. Hunt Jr. Library, and branch libraries for design, natural resources, and veterinary medicine. The Libraries is a member of the Association of Research Libraries, the Digital Library Federation, the Coalition for Networked Information, the Council for Library and Information Resources, the Center for Research Libraries, and the Triangle Research Libraries Network. For more information about the Libraries, please see

The Access Services department connects users with experts, collections, technology, and spaces. The department supports the discovery and delivery of resources, maintains the print collection in two main library locations, manages a textbook and course reserves scanning and lending service, and oversees a technology lending service. Its resource sharing unit is well recognized for prompt and user-focused services, fulfilling numerous requests each year and contributing to the development of new and open systems such as Project ReShare. Access Services manages Ask Us, our integrated service point, providing answers in person and through chat, lending books and a wide variety of technology, and operating the Hill and Hunt Libraries, keeping them open, fun, and safe.

Essential Job Duties

The Department Head, Access Services provides leadership and management for the Access Services department across library locations. They develop proactive services with an emphasis on the integration of emerging technologies for improved access. The incumbent directs and coordinates the activities of the department comprising 3 librarians, 20 support staff, and a significant number of student assistants. The Department Head sets departmental goals and objectives, analyzes and acts on library usage trends, designs workflows, and maintains internal controls and documentation.

They recommend policies and establish procedures to support the university community and its changing needs in an effective and accountable manner. The Department Head works in close cooperation with other public services managers and staff to meet service expectations and with Building Services staff to ensure a smoothly running 24-hour facility. As a department head, they participate in library planning and serve on Management Council and other library-wide committees, task forces, and teams. Librarians are expected to be active professionally and to contribute to developments in the field.

Other Responsibilities

Other duties as assigned.

Mandatory Designation - Adverse WeatherNon Mandatory - Adverse WeatherMandatory Designation - Emergency EventsNon Mandatory - Emergency EventMinimum Experience and Education

ALA-accredited MLS or MIS, or equivalent advanced degree.

Other Required Qualifications

-ALA-accredited MLS, MIS, or equivalent advanced degree.
-Relevant professional experience, including management/supervision.
-Demonstrated ability to direct and coordinate technical projects and personnel involving both internal and external collaborators.
-Ability to provide leadership for the delivery of excellent customer service to a diverse clientele.
-Commitment to fostering an environment of equity, diversity, and inclusion.
-Understanding of the mission of a research university and of the changing educational environment.
-Excellent teamwork and interpersonal skills; ability to communicate clearly, knowledgeably, and personably, orally and in writing.
-Evidence of ability for ongoing professional development and contribution to the library profession.

Preferred Qualifications

-Demonstrated ability to design and implement innovative programs and services that advance organizational goals.
-Experience with circulation and/or interlibrary loan operations.

Required License(s) or Certification(s)


Valid NC Driver's License requiredNoCommercial Driver's License requiredNoJob Open Date09/03/2020Anticipated Close DateOpen Until Filled.Special Instructions to Applicants

Please include cover letter, resume, and contact information for four current professional references.

Position Number00061205Position TypeNon-Tenure-Track FacultyFull Time Equivalent (FTE) (1.0 = 40 hours/week)1.00Appointment12 Month RecurringIs this position partially or fully funded on ARRA stimulus monies?NoDepartment ID250101 - NCSU LibrariesAA/EOE

NC State University is an equal opportunity and affirmative action employer. All qualified applicants will receive consideration for employment without regard to race, color, national origin, religion, sex, gender identity, age, sexual orientation, genetic information, status as an individual with a disability, or status as a protected veteran.

If you have general questions about the application process, you may contact Human Resources at (919) 515-2135 or [email protected] Individuals with disabilities requiring disability-related accommodations in the application and interview process, please call 919-515-3148.

Final candidates are subject to criminal & sex offender background checks. Some vacancies also require credit or motor vehicle checks. If highest degree is from an institution outside of the U.S., final candidates are required to have their degree equivalency verified at or equivalent service. Degree(s) must be obtained prior to start date in order to meet qualifications and receive credit.

NC State University participates in E-Verify. Federal law requires all employers to verify the identity and employment eligibility of all persons hired to work in the United States.

Supplemental Questions

Required fields are indicated with an asterisk (*).

  1. How did you learn of this opportunity?
    • NCSU Website
    • Job Alert (automated email from our system)
    • NCSU Executive Search Services
    • Other Online Job Board
    • Carolina Job Finder / Employment Guide
    • Job / Career Fair
    • The Chronicle of Higher Education
    • Professional Journal
    • Print Advertisement (Newspaper / Periodical)
    • Radio / Television Advertisement
    • Professional Organization
    • Higher Education Recruitment Consortium (HERC)
    • Direct Contact from NCSU HR Representative / Recruiter
    • NCSU Employee Referral
    • Social Media (LinkedIn, Twitter, Facebook, Other)
    • Other
  2. If you learned about this vacancy from "other source" or "other website", please provide the source.

    (Open Ended Question)

Application Materials RequiredRequired Documents
  1. Resume
  2. Cover Letter
  3. Contact Information for References
Optional Documents




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    Job No:
    Posted: 9/9/2020
    Application Due: 10/10/2020
    Work Type: Full Time