Department Head, Access Services
Posting DetailsVacancy TypeNon-Tenure-Track FacultyIs Internal Transfer OnlyNoWorking TitleDepartment Head, Access ServicesSalary RangeAnticipated Hiring RangeCompetitive salary in recognition of applicable education and experiencePosition Number00061205Work ScheduleMonday - Friday, exempt position, occasional evening and weekend hours may be requiredFull Time Equivalent (FTE)1.00Department250101 - NCSU LibrariesDepartmentNCSU LibrariesJob City & StateRaleigh, NCPrimary Function of Organizational Unit
The NC State University Libraries supports and enables research and learning by providing collections, services, spaces, and technologies for the NC State community and its partners. The Libraries is committed to being a powerful competitive advantage for the university in every aspect of its mission, including attracting and retaining the best faculty and students and promoting their success. To that end, we foster a culture of creativity, diversity, and innovation. The library system consists of the D. H. Hill Jr. Library, the James B. Hunt Jr. Library, and branch libraries for design, natural resources, and veterinary medicine. The Libraries is a member of the Association of Research Libraries, the Digital Library Federation, the Coalition for Networked Information, the Council for Library and Information Resources, the Center for Research Libraries, and the Triangle Research Libraries Network. For more information about the Libraries, please see https://www.lib.ncsu.edu/about.
The Access Services department connects users with experts, collections, technology, and spaces. The department supports the discovery and delivery of resources, maintains the print collection in two main library locations, manages a textbook and course reserves scanning and lending service, and oversees a technology lending service. Its resource sharing unit is well recognized for prompt and user-focused services, fulfilling numerous requests each year and contributing to the development of new and open systems such as Project ReShare. Access Services manages Ask Us, our integrated service point, providing answers in person and through chat, lending books and a wide variety of technology, and operating the Hill and Hunt Libraries, keeping them open, fun, and safe.Essential Job Duties
The Department Head, Access Services provides leadership and management for the Access Services department across library locations. They develop proactive services with an emphasis on the integration of emerging technologies for improved access. The incumbent directs and coordinates the activities of the department comprising 3 librarians, 20 support staff, and a significant number of student assistants. The Department Head sets departmental goals and objectives, analyzes and acts on library usage trends, designs workflows, and maintains internal controls and documentation.
They recommend policies and establish procedures to support the university community and its changing needs in an effective and accountable manner. The Department Head works in close cooperation with other public services managers and staff to meet service expectations and with Building Services staff to ensure a smoothly running 24-hour facility. As a department head, they participate in library planning and serve on Management Council and other library-wide committees, task forces, and teams. Librarians are expected to be active professionally and to contribute to developments in the field.Other Work/Responsibilities
Other duties as assigned.Minimum Education/Experience
ALA-accredited MLS or MIS, or equivalent advanced degree.Departmental Required Skills
-ALA-accredited MLS, MIS, or equivalent advanced degree.
-Relevant professional experience, including management/supervision.
-Demonstrated ability to direct and coordinate technical projects and personnel involving both internal and external collaborators.
-Ability to provide leadership for the delivery of excellent customer service to a diverse clientele.
-Commitment to fostering an environment of equity, diversity, and inclusion.
-Understanding of the mission of a research university and of the changing educational environment.
-Excellent teamwork and interpersonal skills; ability to communicate clearly, knowledgeably, and personably, orally and in writing.
-Evidence of ability for ongoing professional development and contribution to the library profession.
-Demonstrated ability to design and implement innovative programs and services that advance organizational goals.
-Experience with circulation and/or interlibrary loan operations.
Please include cover letter, resume, and contact information for four current professional references.Job Open Date09/03/2020Anticipated Closing DateOpen Until Filled.Is this position partially or fully funded on ARRA stimulus monies?NoProposed Hire DateAA/EOE
NC State University is an equal opportunity and affirmative action employer. All qualified applicants will receive consideration for employment without regard to race, color, national origin, religion, sex, gender identity, age, sexual orientation, genetic information, status as an individual with a disability, or status as a protected veteran.
If you have general questions about the application process, you may contact Human Resources at (919) 515-2135 or [email protected] Individuals with disabilities requiring disability-related accommodations in the application and interview process, please call 919-515-3148.
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