Triage Counselor

Job description

Posting Details

Vacancy TypeEHRA Non-FacultyIs Internal Transfer OnlyNoWorking TitleTriage CounselorSalary RangeAnticipated Hiring RangeCommensurate with ExperiencePosition Number00103018Work ScheduleMonday-Friday as scheduled between 8:00-5:30Full Time Equivalent (FTE)1.0Department244020 - Counseling ServicesDepartmentCounseling ServicesJob City & StateRaleigh, NCPrimary Function of Organizational Unit

Division of Academic and Student Affairs Mission, Values & Objectives
We promote the success of the whole student.
In collaboration with our colleagues across campus, we prepare students to succeed academically, professionally and personally, to embrace a commitment to lifelong learning, and to become informed, engaged, and productive citizens.
The Counseling Center assists NC State students experiencing personal, academic or vocational problems. The goal of the Counseling Center is to provide students with professional counseling services and outreach to help them cope with issues that may impede successful academic performance. The Counseling Center also offers crisis intervention and psychological/psychiatric assessment as well as consultation with others who have concerns about the mental/emotional state of NC State students. Our services are primarily short-term in nature and we make referrals to other helping professionals and community agencies as appropriate.

Clinical Staff provide professional individual and group counseling services and outreach to NC State students as well as consultation to University administrators, staff and others who have concerns about the mental/emotional status of NC State students. This position will have emphasis on the Center’s triage system and access to care.

Essential Job Duties

This position as a Triage Counselor is an integral part of clinical service access to the counseling center. The center is responsible for all mental health services for students at NC State University. The first point of access to services will occur through this clinician. This position will interact with and assess needs of students as well as determine if immediate risk is evident. A major focus of the job will be to partner with existing staff members to connect students to needed services either immediately or by appointment.

Specific functions will include providing professional assessment, crisis, counseling and outreach services to NC State students as well as consultation to University administrators, staff and others who have concerns about the mental/emotional status of NC State students. This position acts as a screener for risk and must be knowledgeable in determining appropriate modalities of care such as individual, group, couples counseling and assessment. Flexibility and adaptability is needed to manage the demands of when to refer and when to assess as the primary clinician. Team skills will be utilized to collaborate with regard to all treatment decisions for students.

After hours crisis response, assessment, on-call and coordination is necessary as well as providing prevention and intervention outreach and consultation.
The team approach is used during shared risk assessment. As part of a counseling center in-house team, this staff member will evaluate risk level of incoming students, assist in identifying and tracking of at-risk students as well as assisting in follow-up consultations, act as a “first responder” to students in crisis and make determinations for referral, level of care and primary modality of treatment.
Clinical Staff provide professional individual and group counseling services and outreach to NC State students as well as consultation to University administrators, staff and others who have concerns about the mental/emotional status of NC State students.

Duties and Responsibilities:
a) Assessment of NC State students/clients (personal, academic, and vocational assessment and counseling); crisis counseling; evaluation of students for withdrawal from the University.
b) Development and participation in Outreach programming.
c) Consultation with faculty staff, parents, and others.
d) Provide evaluations and recommendations regarding students with academic and conduct problems.
e) Some participation in after hours “on call” and possible evening office hours.
f) Case management.
g) General administrative responsibilities.

Other Work/Responsibilities
  • Adhere responsibly to Center policies and procedures.
  • Maintain communication with other Center staff to foster positive client services.
  • Effectively utilize the Center’s electronic medical records/scheduling program.
  • Complete all documentation in a timely manner
  • Establish and provide statistical information as requested.
  • Receive regular supervision from designated supervisor.
  • Attend clinical and administrative staff meetings as assigned by supervisor.
  • Serve on center committees and teams as directed by supervisor.
  • Work closely with staff at all units to assure timely responsiveness and customer service.
  • Perform public relations duties as needed.
  • Respond promptly to requests for services, both walk-in and telephone.
  • Assess needs of applicants for service by both telephone and in person.
  • Work to link applicants to the most appropriate services both within and outside the Counseling Center.
  • Provide crisis intervention services, including on-call services.
  • Assist in emergency admission situations as needed.
  • Follow up on referrals to both inpatient and outpatient programs.
  • Present a positive image of the Center to the public.
  • Other duties as assigned.
Minimum Education/Experience

Master’s degree required and a doctorate preferred in psychology, counseling, or clinical social work or closely-related field.

Independently Licensed in the State of North Carolina in appropriate discipline and maintained according to NC laws.

Departmental Required Skills

- Strong clinical skills and interpersonal skills and a well-integrated understanding of short-term therapy, crisis intervention, community consultation, and outreach programming are necessary.
- Successful candidates will be strong generalist clinicians who are multiculturally affirming and possess competence and experience in working with diverse populations.
- Thorough knowledge of ethics and law in research/data applications for contemporary issues in psychology, especially as related to individual and cultural diversity in emerging adults, is necessary.
- Experience with models of triage and referral.
- Commitment to multicultural competencies, strong clinical skills, experience handling crisis situations, strong interpersonal skills, experience in a college counseling setting.
- Ability to work effectively and collaboratively as part of a cohesive team-oriented environment.
- Knowledge of legal and ethical issues in counseling.
- Willingness to participate in the center’s training mission

Preferred Experience, Skills, Training/Education

- Experience in a university counseling center is desirable.
- Experience utilizing a time-limited model of care.
- Computer word processing skills and expertise with other software programs such as Excel, PowerPoint, Wordpress, Qualtrics, EMR and other Internet applications.

Required License or Certification

State of North Carolina Licensed Psychologist, Licensed Professional Counselor, Licensed Clinical Social Worker, Licensed Marriage and Family Therapist or eligible to attain such licensure within one year of hire due to an out of state move.

Special Instructions

In addition to application, please attach resume/CV and cover letter and contact information for three professional references.

Job Open Date08/13/2020Anticipated Closing Date08/27/2020Is this position partially or fully funded on ARRA stimulus monies?NoProposed Hire Date10/01/2020AA/EOE

NC State University is an equal opportunity and affirmative action employer. All qualified applicants will receive consideration for employment without regard to race, color, national origin, religion, sex, gender identity, age, sexual orientation, genetic information, status as an individual with a disability, or status as a protected veteran.

If you have general questions about the application process, you may contact Human Resources at (919) 515-2135 or [email protected] Individuals with disabilities requiring disability-related accommodations in the application and interview process, please call 919-515-3148.

Final candidates are subject to criminal & sex offender background checks. Some vacancies also require credit or motor vehicle checks. If highest degree is from an institution outside of the U.S., final candidates are required to have their degree equivalency verified at or equivalent service. Degree(s) must be obtained prior to start date in order to meet qualifications and receive credit.

NC State University participates in E-Verify. Federal law requires all employers to verify the identity and employment eligibility of all persons hired to work in the United States.

Supplemental Question

Required fields are indicated with an asterisk (*).

  1. * How did you learn of this opportunity?
    • NCSU Website
    • Job Alert (automated email from our system)
    • NCSU Executive Search Services
    • Other Online Job Board
    • Carolina Job Finder / Employment Guide
    • Job / Career Fair
    • The Chronicle of Higher Education
    • Professional Journal
    • Print Advertisement (Newspaper / Periodical)
    • Radio / Television Advertisement
    • Professional Organization
    • Higher Education Recruitment Consortium (HERC)
    • Direct Contact from NCSU HR Representative / Recruiter
    • NCSU Employee Referral
    • Social Media (LinkedIn, Twitter, Facebook, Other)
    • Other
  2. If you learned about this vacancy from "other source" or "other website", please provide the source.

    (Open Ended Question)

  3. * Do you currently have (or will you have within one year of hire) one or more of the required State of North Carolina licenses: Licensed Psychologist, Licensed Professional Counselor, Licensed Clinical Social Worker, or Licensed Marriage and Family Therapist?
    • Yes
    • No
Application Materials RequiredRequired Documents
  1. Resume/CV
  2. Cover Letter
  3. Contact Information for References
Optional Documents




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    Job No:
    Posted: 9/9/2020
    Application Due: 9/22/2020
    Work Type: