Financial Aid Advisor, Int - Federal Pell Grant and ISIRs

Job description

Job Title: Financial Aid Advisor, Int - Federal Pell Grant and ISIRs
Location: Financial Aid
Regular/Temporary: Regular
Full/Part Time: Full-Time
Job ID: 605063
Workplace Culture

NAU is a community devoted to student success and sustained by an unshakable commitment to our shared mission, vision, and values. We—faculty, staff, and administrators—thrive by combining our efforts and working side by side to further NAU’s culture of excellence.

Core Values One NAU side by side Student Centered | Integrity | Diversity | Service | Discovery | Excellence Northern Arizona University

Special Information

Northern Arizona University is seeking a Program Coordinator of Operations in the Office of Scholarships and Financial Aid who is committed to the Enrollment Management values of student service, integrity, valuing human difference, engagement, sustainability, responsibility and excellence.

This position requires the full understanding of and active participation in fulfilling the mission of the organization. It is expected that the employee demonstrates behavior consistent with the Office of Scholarships and Financial Aid office core values (Empowerment, Service, Respectful Communication, Advocacy, Accountability and Integrity) and supports the Division of Enrollment Management strategic plan.

This position reports to the Program Coordinator Sr. – Verification and Document Imaging.

Immigration Suppt/Sponsorship

NAU will not provide any U.S. immigration support or sponsorship for this position.

Furlough/Pay Reduction Program

Northern Arizona University has implemented a salary reduction with personal flex time program in fiscal year 2021, as a result of COVID-19. It is possible for this position to be subject to this program. Details can be found on the HR website.

Job Description

Position-specific Duties:

  • Manage Federal Pell Grant and subsequent Institutional Student Information Record (sub-ISIR) processing.
  • Maintain an expert knowledge of regulations and policies that affect Pell Grant awarding and sub-ISIR processing and provide individual and group trainings as necessary.
  • Run weekly reports to ensure accurate reporting of Pell Grants to the US Department of Education.
  • Confer with the Program Coordinator, Sr. – Verification and Document Imaging to advise staff, students, and others and to provide problem-solving assistance, answer questions regarding ISIRs and Pell Grant awards and policies, and refer to appropriate department personnel, if necessary.
  • Prepare periodic reports on program activities.
  • Evaluate program effectiveness to develop improved methods.
  • Assist Program Coordinator, Sr. - Verification and Document Imaging in supervising 4-6 student workers.

General Department Duties:

  • Certify eligibility for federal and private student and parent loans.
  • Process documents to determine aid eligibility and identify and resolve conflicting information.
  • Perform document imaging database tasks and ensure the scanning and indexing of documents, an important step in the document lifecycle, is done accurately and efficiently.
  • Provide customer service in the form of phone calls and emails with students and/or parents.
  • Evaluate information and documentation in order to makes changes to student awards, budgets, and other data elements within the NAU student administration system (PeopleSoft).
  • Maintain a working knowledge of Title IV, ABOR, and state, policies and other higher education regulations as they relate to the administration of federal, state, and institutional financial aid.
  • Research student account issues as they pertain to federal, state, and institutional aid and provide/communicate timely resolutions.
  • Process reports in a timely manner in accordance with federal, state and institutional guidelines to ensure compliance and student eligibility, and to avoid potential financial liability to the institution.
  • Utilize internal and external databases such as PeopleSoft, COD, NSLDS, ELM, etc., to ensure student eligibility for aid including but not limited to over awards and Pell Lifetime Eligibility issues.
  • Identify potential issues and trends that impact efficient and accurate processing of aid, and notify managers so that procedures can be corrected in a timely manner.
  • Confer with other processing personnel in resolving problems involving program intent, input/output requirements and other procedural and technical matters and to refer problems as necessary.
  • Review and analyze system problems to identify solutions and/or make appropriate referrals.
  • Participate in special projects and cross-training within office as directed.
  • Assist other teams within the Office of Scholarships and Financial Aid with processing, as necessary.
  • Prepare status reports as necessary.
  • May require working and/or traveling nights and weekends.
  • Other duties as assigned.

Minimum Qualifications
  • Bachelor’s degree AND minimum of one year of administrative/coordinative experience, OR
  • Associate’s degree AND minimum of three years of administrative/coordinative experience, OR
  • Five years of administrative/coordinative experience, OR
  • Any equivalent combination of experience, training, and/or education.

Preferred Qualifications
  • Strong team orientation.
  • Strong attention to detail.
  • Extensive customer service experience.
  • Experience working in a higher education financial aid setting.

Knowledge, Skills, & Abilities
  • Demonstrated experience working with students and individuals of diverse backgrounds.
  • Skilled in simple calculations.
  • Excellent organizational skills.
  • Excellent oral and written communication skills.
  • Demonstrated ability to maintain confidentiality.

Background Information

This position has been identified as a safety/security sensitive position. Therefore, per AZ Revised Statute, Northern Arizona University requires satisfactory results for the following: a criminal background investigation, employment history investigation, degree verification (in some cases) and fingerprinting.

If you are applying for a job that requires a CDL, you will be required to register with the Federal Motor Carrier Safety Administration Drug & Alcohol Clearinghouse and adhere to the clearinghouse requirements.

Additionally, as an employer in the state of Arizona, NAU is required to participate in the federal E-Verify program that assists employers with verifying new employees' right to work in the United States.

Finally, each year Northern Arizona University releases an Annual Security Report. The report is a result of a federal law known as the Clery Act. The report includes Clery reportable crime statistics for the three most recent completed calendar years and discloses procedures, practices and programs NAU uses to keep students and employees safe including how to report crimes or other emergencies occurring on campus. In addition, the Fire Safety Report is combined with the Annual Security Report for the NAU Flagstaff Mountain Campus and NAU-Fort Defiance as these campuses have on-campus student housing. This report discloses fire safety policies and procedures related to on-campus student housing and statistics for fires that occurred in those facilities.

If you would like a free paper copy of the report, please contact the NAUPD Records Department at (928) 523-8884 or by visiting the department at 525 E. Pine Knoll Drive in Flagstaff.


The budgeted salary amount is $36,557.

**The starting salary will be determined by the qualifications of the selected applicant balanced with departmental budget availability, internal salary equity considerations, and available market information.

FLSA Status

This position is exempt from the overtime provisions of the Fair Labor Standards Act (FLSA) and therefore will not earn overtime or compensatory time for additional time worked.


This is a Classified Staff (CLS) position. NAU offers an excellent benefit package including generous health, dental and vision insurance; participation in the Arizona State Retirement System; paid vacation and 10 holidays per year; and tuition reduction for employees and qualified dependents. More information on benefits at NAU is available on the Human Resources benefits website. Classified Staff employees are in a probationary status for their first six months at NAU.

NAU is a tobacco and smoke-free campus.

Employees offered a position will be eligible for state health plans (including NAU's BCBS Plan). New employees are eligible for benefits on the first day of the pay period following their enrollment, after their employment date. Employees will have 31 days from their start date to enroll in benefits. Additionally, new employees will begin participating in the Arizona State Retirement System, and the long-term disability coverage that accompanies it, on the first of the pay period following 6 months after the new employee's start date.

Learning and Development

Your career at Northern Arizona University includes the opportunity for professional development. New employee on-boarding training includes courses to be completed within the first 30 days. If your position includes the supervision of a benefit-eligible employee, we offer the NAU Supervisors Academy for you to complete within your first 2 years.

Application Deadline

September 17, 2020 at 11:59 p.m.

How to Apply

To apply for this position, please click on the "Apply" button on this page. You must submit your application by clicking on the "Submit" button by midnight of the application deadline. If you need assistance completing your application there are instructions available on the Human Resources website or in person in the Human Resources Department located in Building 91 on the NAU Campus - on the corner of Beaver and DuPont Streets.

If you are an individual with a disability and need reasonable accommodation to participate in the hiring process please contact the Office of Equity and Access at: 928-523-3312/TDD - 928-523-1006 or PO Box 4083, Flagstaff AZ 86011.

Equal Employment Opportunity

Northern Arizona University is a committed Equal Opportunity/Affirmative Action Institution. Women, minorities, veterans and individuals with disabilities are encouraged to apply. NAU is responsive to the needs of dual career couples.

EEO is the Law Poster and Supplements

NAU is an Employer of National Service. AmeriCorps, Peace Corps, and other National Service alumni are encouraged to apply.




Diversity Profile: University



View more

Learn more on Inside Higher Ed's College Page for University

Arrow pointing right
Job No:
Posted: 9/9/2020
Application Due: 9/20/2020
Work Type: