Job Title: Office/Clerical Assistant
Location: Clayton State University
Full/Part Time: Full-Time
Job ID: 220580
This position is responsible for the front desk operations of the Office of Financial Aid. As such, this position is the first point of contact to anyone contacting this office in person or by phone.Responsibilities
- Responsible for greeting all Financial Aid visitors and assisting them with general inquiries concerning Veteran Affairs, Federal Work-Study, Scholarships, and Student Loans and/ or directing them to the appropriate in-house areas on campus. Responsible for handling all telephone inquiries by assisting them with general inquiries concerning Veteran Affairs, Federal Work-Study, Scholarships, and Student Loans and/ or directing them to the appropriate in-house areas on campus. Review submitted documents for completion and accuracy.Monitor and report the number of students assisted, phone calls, emails, and reasons for inquiry for office planning purposes.Monitor student information and financial aid documentation.Performs other duties as assigned by the Director of Financial Aid.
- Education Requirement: High School DiplomaExperience: Two years of general office/clerical workKnowledge: Knowledge of general office policy and procedures, considerable knowledge of basic office equipment operationsSkills: Effective time management and organizational skills, excellent verbal/ oral communication, detail-oriented, and customer service skills; strong Microsoft Office skills.Abilities: Ability to interpret complex institutional, state and federal regulations; exercise independent judgement in making some decisions.
Located 15 miles southeast of downtown Atlanta, Clayton State University offers employees a diverse environment which fosters both professional and personal development. The university is committed to cultivating an environment of engaged, experienced-based learning, enriched by active community service. Clayton State offers multiple Bachelor and Master Degree programs which currently enrolls over 6,900 students in challenging campus and on-line courses.
The campus is situated just 20 minutes from downtown Atlanta on 214 beautiful acres, making access to the metropolitan area a breeze. We’ve been named a Top Workplace in Atlanta by the Atlanta-Journal Constitution for six consecutive years. And we also were named one of 79 higher education institutions across the nation in The Chronicle of Higher Education’s list of 2017 Great Colleges to Work For.Conditions of Employment
Offers of employment are contingent upon completion of a background investigation including a criminal background check demonstrating your eligibility for employment with Clayton State University, as determined by Clayton State University in its sole discretion, confirmation of the credentials and employment history reflected in your application materials and, if applicable, a satisfactory credit check. Applicants may be subject to a pre-employment drug test.
Offers are made expressly subject to the applicable federal and state laws, to the statutes, rules and regulations of this institution and to the Bylaws and Policies of the Board of Regents (BOR) of the University System of Georgia (USG), which are available for your inspection upon request.Equal Employment Opportunity Clayton State University is an equal employment, equal access, and equal educational opportunity and affirmative action institution. It is the policy of the University to recruit, hire, train, promote and educate persons without regard to race, color, national or ethnical origin, age, disability, gender, religion, sexual orientation, gender identity or veteran status as required by applicable state and federal laws (including Title VI, Title VII, Title IX, Sections 503, and 504, AREA, ADA, E.O. 11246, and Rev. Proc. 75-50). Clayton State University is an Affirmative Action/Equal Opportunity Institution. For questions or more detailed information regarding this policy please contact the Clayton State University Office of Human Resources at (678) 466-4230. Individuals requiring disability related accommodations for participation in any event or to obtain print materials in an alternative format, please contact the Disability Resource Center at: (678) 466-5445.