Lockshop and Card Access Supervisor

Job description

Position Information

Vacancy Open toAll CandidatesEmployment TypePermanent - Full-timeIf time-limited, note appointment end dateHours per week40Months per year12Position Number009558NC Salary Grade Equivalency72Classification TitleFacility Maintenance Supervisor - AdvancedWorking TitleLockshop and Card Access SupervisorSalary Range$65,435- $72,706Anticipate Hiring Range$65,435 - $68,720FLSA StatusExemptDivisionBusiness AffairsDepartmentFacilities Management (Adm)Work UnitFacilities Management Lock ShopWork Schedule

8:00 am – 5:00 pm; Monday – Friday with occasional weekend hours during football season, as necessary.

This position is designated as ‘mandatory’ and, when contacted to report to work, its incumbent is expected to reach the building as expeditiously as possible using normal precautions as dictated by the adverse weather conditions.

Primary Purpose of Position

This position consults with department heads, designers, project managers, and vendors involved in the construction, renovation, or alteration of academic buildings concerning planning to meet departmental needs, compliance with University policy, and Federal, State, and local building codes as it pertains to keys, locks, camera’s and card access.

Minimum Education/Experience

Graduation from a technical college with a major in air conditioning, heating and refrigeration technology, industrial maintenance technology or mechanical engineering technology and a minimum of four years progressive experience in facility maintenance; or an equivalent combination of education and experience.

Essential Job Duties

1.Organize, plan, assign, schedule, and supervise work of personnel involved in the daily operations of the shop to include the maintenance of all electronic access control, key system management, camera systems, electronic key boxes.
2.Provide oversight for compliance programs, prepare, submit, and maintain records of all activities, respond to inquiries from compliance agencies; analyze and implement solutions to new requirements. Ensure adherence to safety regulations and compliance with local, state and federal mandates and rules as applicable to the university.
3.Assign, supervise and participate in major and minor maintenance and repairs on all building access systems and all associated hardware.
4.Diagnose and participate in skilled and semi-skilled repairs and expansion of all access control and campus key systems. Use knowledge to assist other team members with technical assistance.
5.Plan, organize and schedule the work flow of employees, and determine the priority of work orders and their assignment. Advise and assist assigned personnel, and assure timely completion of their work.
6.Monitor and evaluate preventative maintenance (PM) schedules and procedures to maximize asset availability and cost effectiveness.
7.Demonstrate and perform advanced level knowledge and skill of the following systems: Schlage master keying systems/structures, electronic access controls (Open Options/DNA fusion), design, installation and maintenance of camera and video systems (Avigilon), key box control systems (GFMS). ‘
8.Recommend assignments of campus wide systems to include: Schlage master keying systems/structures, electronic access controls (Open Options/DNA fusion), design, installation and maintenance of camera and video systems (Avigilon), key box control systems (GFMS); based on usage and needs analysis; establish production and quality control.
9.Oversee work orders and inventory system; monitor budget expenditures, determine expenses, approve of purchases of $2,500 or less in 49’er Mart and approval of P-card transactions, prepare budget requests for equipment and repairs, and determine priorities for specialty repairs from vendors.
10.Monitor employee work schedules via time clock systems (Kronos) that include work times, attendance and time-off.
11.Write specifications for access control and all related equipment; coordinate with FM planning design and construction on the design and installation of all systems, as well as provide recommendations on bid results of all projects and equipment purchases.

Other Work Responsibilities

1. Conduct in-service training programs for employees with equipment suppliers for new techniques in hardware repairs.
2. Monitor equipment use, maintenance and safety practices.
3. Manage procedures to properly handle the surplus of equipment including tracking of stored surplus items.
4. Re-purpose/reuse parts recovered from legacy access control systems. Document equipment salvaged for parts used to repair other equipment.
5. Initiate requisition for materials and equipment; authorize purchases from local vendors; maintain adequate inventory of parts, equipment and supplies used in repairing and servicing systems.
6. Monitor and report system abuse and incident cases.
7. Work with campus safety and security to manage and monitor access control system use; produce computerized reports on access usage.
8. Review staffing requirements and recommend required changes; assist in the selection of new employees; train, supervise and evaluate assigned employees; recommend disciplinary action or promotion as appropriate; review completed work and provide feedback as necessary.
9. Manage the equipment aging reports for all access control and camera equipment; work with the PM supervisor to create replacement strategies and industry practices for evaluating current condition.
10. Perform other duties as assigned.

Departmental Preferred Experience, Skills, Training/Education

1.Ten years’ experience in all access control systems to include: Schlage master keying systems/structures, electronic access controls (Open Options/DNA fusion), design, installation and maintenance of camera and video systems (Avigilon), key box control systems (GFMS).
2.Five years’ field experience with card access and locksmith maintenance.
3.Certifications in access control and video systems.
4.North Carolina locksmith license.
5.Five years’ supervisory experience in an access control system/locksmith environment.
6.Experience in managing, tracking and reporting on inventory, equipment and work orders.
7.Demonstrated experience delivering outstanding customer service.
8.Ability to effectively promote and manage a diverse and inclusive work place.
9.Ability to foster and create an atmosphere of teamwork with coworkers, visitors, building occupants and the entire campus community.
10.Proven ability to communicate well both verbally and in writing.
11.Ability to effectively read, write, comprehend and communicate the English language.
12.Computer literate, proficient with Microsoft Office Suite and willingness to learn new programs.
13.Skill and experience using initiative, discretion, and judgment within established procedures, guidelines and rules.
14.Skill and experience managing situations requiring diplomacy, fairness, firmness and sound judgment.
15.The selected candidates must have the mental and physical capabilities to perform the essential functions of the position with or without reasonable accommodations.

Necessary Licenses or Certifications

1. North Carolina locksmith license
2. Valid drivers license

Work LocationFM- Lock ShopPosting date09/03/2020Closing date09/18/2020Proposed Hire Date11/01/2020Contact InformationSpecial Notes to Applicants

Please submit a resume and cover letter with your application.

  • These documents are used to evaluate your written communication skills as well as supporting documents of your knowledge, skills, abilities, education and professional experience.

Please ensure your full range of knowledge, skills, abilities, experience and education are listed on your application.

  • Do not write ‘see resume’ on your application when completing the job duties section.

If you answer the questions at the end of the application, please ensure your application reflects the knowledge, skills, abilities and experiences to support your answers (see job duties section of previous employment).

  • Failure to answer the questions at the end of the application will not preclude your application from consideration, but it may result in your application not receiving full consideration of your knowledge, skills, abilities, education and experience.
Posting Specific Questions

Required fields are indicated with an asterisk (*).

  1. * How did you hear about this employment opportunity?
    • UNC Charlotte Website
    • HERC Job Board
    • Inside Higher Education
    • Circa (formerly known as Local JobNetwork)
    • Another Website
    • Agency Referral
    • Advertisement/Publication
    • Personal Referral
    • Other
  2. Where did you learn about this posting?

    (Open Ended Question)

  3. * Do you have a valid North Carolina Locksmith's License? (If yes, please attach a copy of your license with your application under the "Other Document" category of the Applicant Documents page).
    • No
    • Yes
  4. 1. Please describe your experience and background working with:A. Schlage master keying systems/structures. B. Electronic access controls (Open Options/DNA fusion).C. Design, installation and maintenance of camera and video systems (Avigilon).D. Key box control systems (GFMS).

    (Open Ended Question)

  5. Please describe your background and experience supervising lock shop and access control operations.

    (Open Ended Question)

  6. Please describe your background and experience in design review of key and access control systems/structures.

    (Open Ended Question)

Applicant DocumentsRequired Documents
  1. Resume / Curriculum Vitae
  2. Cover Letter / Letter of Interest
  3. Contact Information for References
Optional Documents
  1. Other Document
  2. Other Document 2




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Job No:
Posted: 9/9/2020
Application Due: 9/20/2020
Work Type: