Case Manager

Job description

Job location: San Antonio TAMUSA

Employment Type: Full-time
Posted data: 2020-09-02
Req: R-032203
Job Title

Case Manager


Texas A&M University - San Antonio


Student Engagement

Proposed Minimum Salary

$3,042.67 monthly

Job Location

San Antonio, Texas

Job Type


Job Description

This individual will serve in a dual role as the Case Manager for both the Student Counseling & Wellness Services (SC&WC) office (50% of time) as well as for the Dean of Students office (50% of time). This role is accompanied by dual supervision. When interacting with students, it will be pertinent for this individual to clarify which role they are serving in, as well as any potential limitations to confidentiality.

Essential Duties and Responsibilities:

Student Counseling and Wellness Services - Case Manager (50% of time)

  • Directly reports to the Director of Student Counseling & Wellness Services (SC&WS),
  • Must maintain client confidentiality at all times; The Student Counseling & Wellness Services (SC&WS) Case Manager will sign a statement regarding confidentiality,
  • Coordinates community referrals for all Texas A&M - San Antorrio students needing connection with off-campus treatment providers,
  • Aids students in their resource needs ( e.g., psychiatric referrals, long term therapy, housing/homeless shelters, food pantries, financial assistance programs, and community providers who offer services at low costs/sliding fee scales etc),
  • Follows-up to ensure clients are successfully connected to community providers and have been attending their appointments,
  • Conducts research before meeting with students to ensure community resources align with a student's zip code/county area, as well as a students' financial means,
  • Analyzes the insurance benefits and financial resources available for mental health and medical treatment for identified students (This includes advocating for low cost services when needed),
  • Assists with coordinating inpatient hospitalizations to local treatment facilities and facilitates a student's aftercare upon discharge,
  • Maintains clinical records in compliance with ethics, law, and best practices in the mental health profession,
  • Conducts classroom presentations as needed and engages in other educational programming and outreach initiatives to provide students with an overview of SC& WS services,
  • Develops and maintains relationships with various community oganizations and treatment facilities, and maintains an updated community referral database,
  • Coordinates monthly staff in-service trainings for SC& WS staff to learn more about the services provided at several community agencies,
  • Engages in various training opportunities to learn more about campus and community resources students can utilize,
  • Engages in weekly staff meetings, case consultation meetings, and professional development/staff in-service trairrings (monthly),
  • Updates and/or creates case management documents/resources for the SC& WS' office and assists in gathering and compiling data from students via a Case Management survey,
  • Assists the SC& WS Director with mental health withdrawals on as-needed basis,
  • Assists in creating marketing materials to advertise case management services to the campus community,
  • Other duties and responsibilities include assisting the Office of Student Counseling & Wellness Services (SC&WS) with administrative/receptionist responsibilities on an as­needed basis. This includes answering phones, taking messages, greeting and assisting students and other visitors as they enter the lobby, and assisting clients with the intake paperwork process.
  • Perform others duties as assigned.

Dean of Students - Case Manager (50% of time)

  • Reports to the Dean of Students (DOS)/ Assistant Vice President for Student Engagement,
  • Co-chairs the Behavioral Intervention Team (BIT) meetings, records notes during these meetings, provides referrals as needed, provides follow-up and case management to students discussed at BIT, collaborates and communicates with BIT members as needed (including staff from Disability Support Services, Office of Rights & Responsibilities, University Police Department, Esperanza Hall, etc),
  • Assist the Dean of Students with any CARE reports submitted regarding students of concern, conduct follow-up phone calls and/or emails to students of concern, and ensure students of concern are successfully connected to campus and/or community resources including mental health counseling, disability services, food pantry, tutoring, academic advising, etc.,
  • Assist with parenting/pregnancy request forms (as applicable with Title IX); contact students and inform them of the parenting and pregnancy process and explain the acceptable medical documents that will need to be submitted. Serve as an advocate for students and communicate with students' professors,
  • Research relevant in-service trainings for BIT committee members and build relationships with BIT members of local area universities,
  • Become familiar and knowledgeable with the NaBITA threat assessment tool,
  • Receive training in Maxient and store all Dean of Students case management documentation in Maxient
  • Monitor students of concern who are listed on the BIT agenda and monitor if students are complying with behavioral expectations,
  • Monitor the Dean of Students email inbox and respond to email inquiries accordingly,
  • Assist the Dean of Students with mental health withdrawals and medical withdrawals
  • Communicate with faculty and staff regarding student outage for mental health or medical care,
  • Attend relevant meetings and professional development trainings throughout the year, including local San Antonio BIT Coalition meetings and the annual NaBITA Conference,
  • Other duties and responsibilities may include assisting the Dean of Students (DOS) with sending confidential COVID-19 notifications via email in a timely manner providing COVIDc19 positive students with guidelines for returning to campus; serve on the Jaguar Lift Fund committee and review students who have submitted emergency aid applications; schedule onsite flu shot clinics for students; contact local pharmacies and medical clinics for pricing, insurance, and scheduling information.
  • Perform others duties as assigned.

Required Qualifications/Minimum requirements:

  • Bachelor's degree in Psychology, Sociology, Criminal Justice, Human Resources, or related field;
  • 1-2 years of related clinical, health, or case management experience,
  • Previous experience working with and commitment to working with diverse individuals, including individuals from ethnically/racially diverse backgrounds, individuals representing varying sexual orientations, international students, and working cross-­culturally,
  • Ability to multitask and work cooperatively with others. Strong verbal and written communication skills. Ability to work with sensitive information and maintain confidentiality. Strong interpersonal and organizational skills.

Preferred Qualifications:

  • Master's degree in Counseling, Social Work, or Psychology;
  • Clinical or counseling practicum or internship experience at the Master's level;
  • Texas license as a professional counselor (LPC-I), Texas Licensed Master of Social Work (LMSW), or Texas Licensed Marriage and Family Therapist-Associate (LMFT-A) by start date.
  • Previous experience utilizing Titanium, Maxient, Banner, or EAB Navigate ( or similar retention management system),
  • Knowledge of housing/homelessness resources. Knowledge of the McKinney-Vento Homeless Assistance Act.

Knowledge, Skills and Abilities:

  • Strong interpersonal and communication skills.
  • Demonstrated familiarity with the use of computer technology, social media, and web based technology and the ability to use this as a medium to offer support services to students.
  • Must be flexible to work within every aspect and able to respond to any situation quickly and adequately.
  • Must have the ability to balance simultaneous projects without loss of efficiency in a multi-tasked environment.
  • Professional attitude. Ability to multitask and work cooperatively with others.

This is a security sensitive position. The individual in this position is required to handle Protected Health Information (PHI) as defined by HIPAA regulations. This individual is required to handle PHI in accordance with A&M System policy and is further required to complete FERPA and HIPAA training as a condition of employment, within a reasonable timeframe after the individual's employment and on an as-needed basis thereafter.


Please make sure to provide the following documents:

1) Online Application

2) Cover letter describing clinical and/or case management experience, as well as training and career goals

3) Resume/CV - A current resume/CV which includes licensure status (if applicable).

4) Professional References - Include the names of contact information for three professionals knowledgeable about the applicant's relevant experience and work performance.

For detailed instructions on how to apply for any positions on our website, please use the following link:

Make sure that all required documents are uploaded prior to submitting the application. If you have issues with adding documents with your application, please contact HR at (210) 784-2058.

Once your application is submitted, no changes or revisions can be made.

All positions are security-sensitive. Applicants are subject to a criminal history investigation, and employment is contingent upon the institution’s verification of credentials and/or other information required by the institution’s procedures, including the completion of the criminal history check.

Equal Opportunity/Affirmative Action/Veterans/Disability Employer committed to diversity.




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Job No:
Posted: 9/9/2020
Application Due: 9/17/2020
Work Type: