Employer Experience Manager
As a critical member of Post-Graduate Planning and Experiential Education’s employer experience team, the employer experience manager will assist in developing robust recruiting relationships with local, national and international employers, often handling individual caseloads of target employers; plan and execute recruiting events such as career fairs, information sessions, on-campus and virtual interviews; assist in programming that prepares students for the recruiting process; and take a leading role in managing and tracking these processes in a multi-user system.
1. Manage daily operation of the on-site/off-site recruitment process and calendar system using a web-based career management system (Handshake) serving over 30,000 students and alumni and 23,000 employers annually. Review all employers requesting access to career management system as well as their requests to post positions, host information sessions, or interview on campus; approve or deny according to standards set by the National Association of Colleges and Employers (NACE) and Post-Graduate Planning and Experiential Education. (20%)
2. Identify and cultivate employer relationships with local, national and international employers through conference calls, local and national career fairs, alumni receptions, city treks, emails and employer visits. (15%)
3. Lead Post-Graduate Planning and Experiential Education’s employer-facing initiatives around diversity recruitment, effectively helping employers connect with diverse student candidates in a meaningful and ethical manner. (15%)
4. Plan, organize and facilitate special events and information sessions for students and employers. The Employer Experience manager will be responsible for setting expectations with employers, overseeing logistics and communication, and managing relationship with employer throughout the process. (10%)
5. Provide coordination for two annual career fairs, which host over 200 employers jointly and coordinate arrangements for other employer-related events surrounding the fairs. (10%)
6. Work with employers to ensure interview schedules are confirmed prior to actual interviews. Address inquiries regarding daily interview schedules from students, employers, faculty and staff. Manage all logistics of employer visits to campus including facility, catering and AV needs. (10%)
7. Supervise student workers and student interns who assist the employer experience team; provide training on how to use the system, communicate with employers and troubleshoot when needed. (5%)
8. Develop employer-related communication pieces for both student and employer audiences in collaboration with the communication and events manager. (5%)
9. Collect and manage student and employer data pertaining to participation in and evaluation of recruitment programs, including information sessions, on-campus interviewing and career fairs. Work closely with recruiting coordinators of local and national employers to gather statistics on offers of employment, including number of offers, hires, acceptances, declines and salary information; findings to be reported to NACE and compiled into the job offer report form. Data will also be used to guide conversations with employers around recruitment and presence-building activities and make structural and/or programmatic changes to career center recruiting programs. (5%)
10. Deliver presentations and offer individual consulting with students around topics such as resume writing, interview skills and job and internship strategies. (3%)
11. Perform other duties as assigned (2%).
Department: Daily contact with staff in order to coordinate employer support and outreach.
University: Daily contact with campus community (e.g. Weatherhead School career management office, Co-op, corporate relations, student affairs) via web-based database, phone, e-mail and fax in order to route employers to correct office and support their recruiting efforts collaboratively.
External: Daily contact with employers via web-based database, phone, e-mail and in person to support recruitment efforts and to persuade employers to begin recruiting with the university.
Students: Periodic contact with students via web-based database, phone, e-mail and in person to assist them in the internship and job search process.
Supervision of student workers (career peers) and graduate student interns hired to support the employer experience team.
Experience: 1 to 3 years of administrative experience; prefer experience in a career center (or other relevant university department) or human resources department in a government, private, or non-profit setting.
Education: Bachelor’s degree required.
1. Must have proven ability to establish rapport with employers, alumni, staff, faculty and students.
2. Ability to handle high volume communication traffic.
3. Strong communication and interpersonal skills.
4. Excellent proofreading skills.
5. Must be dependable, detailed-oriented and have demonstrated organizational ability.
6. Experience with Microsoft suite of products and databases, such as the Handshake online career management system.
7. Ability to meet consistent attendance.
8. Ability to interact with colleagues, supervisors and customers face to face.
Typical office environment. The employee will perform repetitive motion using computer mouse and keyboard to type. Occasional travel, both locally and nationally, as needed.