ACCESS/SENIOR ACCESS REPRESENTATIVE- PATIENT ACCESS CENTER- P/T VARIABLE SHIFT

Job description



ACCESS/SENIOR ACCESS REPRESENTATIVE- PATIENT ACCESS CENTER- P/T VARIABLE SHIFT


Updated: Sep 3, 2020
Location: Orange
Job Type:
Department: Patient Access Center

This is a variable appointment position. The employee will be scheduled 20 hours per week, but may be scheduled up to 40 hours per week as needed to meet the operational needs of the department. This position can also be filled as an Access Representative if the individual has at least 6 months experience working in a customer service position plus 6 months in a call center setting OR 12 months experience working in a call center - the wage range for the Access Representative is $20.46 - $27.66.

Job Description:

UC Title: ACCESS REPR/ ACCESS REP SR

Reports to: PAT ACCESS SVC MGR 2

Cost Center: Patient Access Center (428571)

FLSA: Nonexempt

Job Code: 009098

Shift: Variable Shift

Position Number: 40324866

Working Title: Access/Senior Access Representative

Bargaining Unit: AFSCME

Date Created: 2/10/2020

Hours: 20

FTE: 0.5

Position Summary:

The incumbent provides high quality customer service to patients calling to obtain medical services at UC Irvine Medical Center. Serves as a preceptor for new staff.

Salary Range:

Minimum Midpoint Maximum

Hourly Rate $20.46 $24.95 $27.66

This position can be filled as an Access Rep or Sr Access Rep

Required Qualifications:

  • Demonstrated experience using a computer, including data entry and retrieval
  • Demonstrated experience using office equipment such as a printer, copier, fax, scanner
  • Ability to establish and maintain effective working relationships across the Health System
  • Ability to maintain a work pace appropriate to the workload
  • Must demonstrate customer service skills appropriate to the job
  • Excellent written and verbal communication skills in English
  • Minimum 6 months experience working in a customer service position pls 6 months in a call center setting; OR 12 months experience working in a call center (Access Rep)
  • Minimum 12 months experience working in a call center setting plus 12 months experience working in a medical office setting; OR 12 months experience working in a call center in a healthcare setting ( SR Access Rep)
  • Must possess the skill, knowledge and ability essential to the successful performance of assigned duties


Preferred Qualifications:
  • Demonstrated knowledge of medical terminology
  • Demonstrated knowledge of insurance programs and/or government programs
  • Demonstrated experience working in registration, scheduling and/or authorization process
  • Demonstrated experience working with a patient registration software system
  • Bilingual skills in English and Spanish and/or Vietnamese
  • Knowledge of University and medical center organizations, policies, procedures and forms


Physical, Mental, & Environmental Demands

To comply with the Rehabilitation Act of 1973 the essential physical, mental and environmental requirements for this job are listed below. These are requirements normally expected to perform regular job duties. Incumbent must be able to successfully perform all of the functions of the job with or without reasonable accommodation.


To apply, visit https://careersucirvine.ttcportals.com/jobs/5558347-access-slash-senior-access-representative-patient-access-center-p-slash-t-variable-shift





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Job No:
Posted: 9/3/2020
Application Due: 11/2/2020
Work Type:
Salary: