Audio Visual Technician, Wharton Computing
- Employer
- University of Pennsylvania
- Location
- Philadelphia
View more
- Administrative Jobs
- Academic Affairs, Research Staff & Technicians, Technology, Multimedia & Audiovisual
- Institution Type
- Four-Year Institution
Job Details
Audio Visual Technician, Wharton Computing
University Overview
The University of Pennsylvania, the largest private employer in Philadelphia, is a world-renowned leader in education, research, and innovation. This historic, Ivy League school consistently ranks among the top 10 universities in the annual U.S. News & World Report survey. Penn has 12 highly-regarded schools that provide opportunities for undergraduate, graduate and continuing education, all influenced by Penn's distinctive interdisciplinary approach to scholarship and learning.
Penn offers a unique working environment within the city of Philadelphia. The University is situated on a beautiful urban campus, with easy access to a range of educational, cultural, and recreational activities. With its historical significance and landmarks, lively cultural offerings, and wide variety of atmospheres, Philadelphia is the perfect place to call home for work and play.
The University offers a competitive benefits package that includes excellent healthcare and tuition benefits for employees and their families, generous retirement benefits, a wide variety of professional development opportunities, supportive work and family benefits, a wealth of health and wellness programs and resources, and much more.
Posted Job Title
Audio Visual Technician, Wharton Computing
Job Profile Title
Technician, Audio Visual C
Job Description Summary
Under the general supervision of the IT Director of the Classroom Support group within the department of Client Technology Services, the successful candidate will manage customer relations and provide front line support for a fast-paced customer service technology group at the Wharton School.
Job Description
The Audio Visual Technician serves as a primary technical resource to ensure that faculty, staff and guests are able to successfully utilize installed and portable audio-visual equipment during classes, conferences, and special events. This position will provide front line support if there is equipment failure or when an end user needs assistance. Responsibility with completing room checks on a daily basis, answering emergency calls, completing scheduled jobs which include starting in room class recordings, assisting Faculty, Staff and Guest with logging onto the system and setting up the room technology to their preference, setting up microphones and speakers, respond to emails via our ticketing system, facilitating training sessions, initiating and supporting ATC and VTC sessions, troubleshooting problem equipment, which include assisting members of the System and Process group with replacing failed equipment, testing new equipment and technology solutions, assign staff members to scheduled events, attend planning sessions to answer questions and provide guidance on the technology services that we provide and can support.
Other duties:
- Will be responsible for overseeing the management of Ticketing, Scheduling, and VCMS to ensure that client needs are met in a timely manner, re-evaluate our processes and systems, make suggestions for improvements and implement approved suggestions put forth.
- Participate in cross-department and cross-university teams to evaluate, establish, and/or deploy new technologies or processes for the School, such as participating in evaluation teams, the Super User Group, special interest groups, and service teams.
- Required to physically report to campus as needed to support in person academic activities as well as manage a remote work schedule when not on campus.
Qualifications
High school diploma or GED is required with 3-5 years of related experience or equivalent combination of education and experience is required.
Working Conditions
Office, library, computer room; Outdoor exposure to weather; On-Call (beeper)
Physical Effort
Typically sitting at a desk or table; Occasional lifting 24-50 lb.; Typically standing or walking; Intermittently sitting/standing/stooping; Using tools requiring high dexterity; Typically bending, crouching, stooping
Job Location - City, State
Philadelphia, Pennsylvania
Department / School
Wharton School
Pay Range
$20.00 - $36.00
Affirmative Action Statement
Penn adheres to a policy that prohibits discrimination on the basis of race, color, sex, sexual orientation, gender identity, religion, creed, national or ethnic origin, citizenship status, age, disability, veteran status, or any other legally protected class.
Special Requirements
Background check required after a conditional job offer is made. Consideration of the background check will be tailored to the requirements of the job.
To apply, visit https://wd1.myworkdaysite.com/en-US/recruiting/upenn/careers-at-penn/job/Vance-Hall/Audio-Visual-Technician--Wharton-Computing_JR00021891
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Organization
Welcome to the University of Pennsylvania! Penn is the largest private employer in Philadelphia and is a world-renowned leader in education, research, and innovation.
Across our 12 highly-regarded schools, more than 25,000 students, and more than 4,000 faculty members, we become one university: a wide-ranging, ever-changing community that draws its strength from a multitude of races, ethnicities, genders, sexual orientations, historical traditions, ages, religions, disabilities, veteran status, interests, perspectives, and socioeconomic backgrounds.
Penn carries on the principles and spirit of its founder, Benjamin Franklin: entrepreneurship, innovation, invention, outreach, and a pragmatic love of knowledge. Franklin's practical outlook has remained a driving force in the university's development. To learn more, visit About Penn.
Vision
As engines of knowledge and new ideas, universities have the unique potential to define the future rather than be defined by it; to pioneer change rather than merely manage it. To do so requires a plan both visionary and pragmatic. The Penn Compact 2022 motivates community members to innovate, be radically inclusive, and positively impact their local, national, and global communities.
Penn’s fundamental priorities — increasing access, integrating knowledge and engaging locally, nationally and globally — are supported by the three core values that make us uniquely Penn: inclusion, innovation, and impact.
Learn about the signature initiatives of the Penn Compact 2022:
- Global Connections President’s Engagement Prizes President's Innovation Prize Penn Integrates Knowledge University Professors
Diversity
Understanding and appreciating diversity is one of Penn's most important priorities and is fundamental to success in today's world.
Penn adheres to a policy that prohibits discrimination on the basis of race, color, sex, sexual orientation, gender identity, religion, creed, national or ethnic origin, citizenship status, age, disability, veteran status, or any other legally protected class.
To learn more about Diversity and Inclusion at Penn visit:
- Diversity at Penn Resources Supporting Diversity Penn Diversity Facts and Figures Penn's Diversity Timeline 1740-1997
Benefits
Penn offers a wide range of benefits and perks - from Penn's retirement Matching Plan to bike repair stations to access to the full LinkedIn Learning library to adoption assistance to workshops at the letterpress and book arts studio and much more!
- Penn HR Benefits Be in the Know Wellness Campaign Penn Home Ownership Services Campus Shuttles & Buses Resources for Cyclists Deals@Penn Common Press
Campus and Beyond
We invite you to explore our campus and its stately buildings and state-of-the-art facilities.
- Penn Park Morris Arboretum Penn Campus Arboretum: 6,800 Campus Trees Penn Recreation Penn Libraries Shop Penn
Try our self-guided tour! Come and visit!
Learn about sustainability at Penn.
News
Stay up-to-date with Penn's response to COVID-19: Coronavirus Information & Resources.
Penn supports news publications that tell the ongoing story of the University community, communications services for external media, telephone and video services, and other media resources: Campus Media
Connect with us!
- Telephone
- (215) 898-7372
- Location
-
3451 Walnut Street
Philadelphia
PA
19104
US
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