PRINCIPAL ACCESS REP - YORBA LINDA ADMINISTRATION - FT DAYS

Job description



PRINCIPAL ACCESS REP - YORBA LINDA ADMINISTRATION - FT DAYS


Updated: Sep 2, 2020
Location: Yorba Linda
Job Type:
Department: Yorba Linda Administration

Job Description:

UC Title: ACCESS REPR PRN

Reports to: Ambulatory Care Admin Mgr 1

Cost Center: Yorba Linda Administration (427749)

FLSA: Nonexempt

Job Code: 009099

Shift: Not Applicable

Position Number: 40747507

Working Title: Principal Access Rep

Bargaining Unit: AFSCME

Date Created: 8/28/2020

Hours: 40

FTE: 1

Position Summary:

The incumbent provides high quality customer service to patients needing to be contacted in order to effectively schedule specialty referral appointments or to make appointment modifications as a result of operational changes. Provides outbound call services, applying expert understanding of the clinic's unique scheduling requirements. Takes inbound calls from patients calling to obtain medical services as necessary. Serves as a preceptor for new staff.

Salary Range:

Minimum Midpoint Maximum

Hourly Rate $23.44 $26.31 $29.18

Required Qualifications:

  • Demonstrated experience using a computer, including data entry and retrieval
  • Demonstrated experience using office equipment such as a printer, copier, fax, scanner
  • Demonstrated knowledge of insurance programs and/or government programs
  • Ability to establish and maintain effective working relationships across the Health System
  • Excellent written and verbal communication skills in English
  • Minimum 1 year experience working in a customer service position with high utilization and reliance upon an electronic medical scheduling system (Quest, Epic, etc.)
  • Experience with MS Excel
  • Ability to work independently with minimal supervision and direction
  • Minimum 1 year experience scheduling patient appointments for multiple medical specialty clinics

    Preferred Qualifications:
  • Demonstrated knowledge of medical terminology
  • Previous experience utilizing Quest in a call center environment
  • Minimum 6 months experience working at UCI Medical Center's Call Center
  • Bilingual skills in English and Spanish and/or Vietnamese
  • Knowledge of University and medical center organizations, policies, procedures and forms



  • To apply, visit https://careersucirvine.ttcportals.com/jobs/5555685-principal-access-rep-yorba-linda-administration-ft-days





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    Job No:
    Posted: 9/2/2020
    Application Due: 11/1/2020
    Work Type:
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