LOCKSS Community Manager

Job description

LOCKSS Community Manager

Stanford University

Job Number:

JOB PURPOSE:The LOCKSS Program makes the award-winning distributed digital preservation LOCKSS software platform, used widely by libraries and publishers to preserve and provide persistent, authoritative access to digital content. It is a core part of the portfolio of open-source digital library software supported by Stanford Libraries in collaboration with the broader community. Stanford Libraries' efforts on these fronts are recognized internationally, and have a major programmatic impact on the operations of libraries and repositories worldwide.

The LOCKSS Program is seeking a community and partnerships manager. The LOCKSS Community Manager will join the LOCKSS Program leadership and become a familiar external face of the LOCKSS Program in the community, facilitating business and technical discussions with new and prospective end user communities, adopters, and community partners. They will play a pivotal role interfacing between the LOCKSS Program staff and the international scholarly community, in applying and building LOCKSS technologies and approaches to meet distributed digital preservation needs. They will also be responsible for relationship management with stakeholders, by ensuring continuity in interpersonal and organizational contact, and organizing and participating in community events (webinars, conferences, trainings).


  • Translate business processes into system requirements and/or development of systems solutions.
  • Analyze new business requirements, assist with feasibility of enhancement requests, system functionality, current system use and user needs.
  • Develop instructional materials, training and job aids.
  • Advise users requiring assistance in solving complex problems or issues regarding management and business systems.
  • Analyze data and provide data sets to users for analysis. May include development of operational and analytical reports for end users.
  • Liaise with external vendors or partners in support of business systems, which may include system development, implementation and/or operations.
  • Coordinate the implementation of new or modified business systems.
  • Execute product/program plan definition, and detailed rollout schedule, including collaboration with internal stakeholders.
  • Develop and execute a marketing plan, assessing, and revising as necessary to meet goals.
  • Implement conversion strategy to meet product/program goals.
  • Deliver an experience that leads to high customer satisfaction and advocacy for the program.
  • Conduct analysis and make recommendations regarding the direction of the program or product.
  • Actively participates in efforts to improve processes, programs and business across the department.
  • Coordinate with vendors and consultants on specific programs.


    Education & Experience:

    Bachelor's degree and five years relevant experience or a combination of education and relevant experience.

    Relevant Experience May Include:

  • Experience in the areas of digital preservation, Web archiving, digital libraries, scholarly communications, or open source software communities.

    Knowledge, Skills and Abilities:
  • Knowledge of, computer system capabilities, business processes, and work flow.
  • Experience with enterprise applications and understanding of database driven applications.
  • Strong understanding of the software development life cycle.
  • Knowledge of principles and techniques used in conducting management studies and in systems analysis.
  • Current knowledge of rapidly changing computer technology.
  • Skill in conducting interviews and facilitating group meetings.
  • Skill in developing and conducting training programs.
  • Excellent communication skills, both written and verbal, including the ability to bridge functional and technical resources by communicating effectively with individuals of varying systems expertise and business needs.
  • Strong listening, negotiation and conflict resolution skills.
  • Ability to design and document complex business systems.
  • Proven problem solving and analytical thinking and ability to approach problems logically and systematically.
    Relevant Knowledge, Skills and Abilities May Include:
  • Experience with managing products/programs.
  • Demonstrated ability to manage multiple projects simultaneously.
  • Knowledge of various marketing elements (e.g. pricing, audience, channels, communication).
  • Ability to work independently to meet expected deadlines and schedules.
  • Demonstrated ability to understand the target audience life cycle and ability to convert leads into new business.
  • Excellent written and oral communication skills.
    Physical Requirements*:
  • Constantly perform desk-based computer tasks.
  • Frequently sit, grasp lightly/fine manipulation.
  • Occasionally stand/walk, use a telephone.
  • Rarely writing by hand, lift/carry/push/pull objects that weigh up to 10 pounds.
    * - Consistent with its obligations under the law, the University will provide reasonable accommodation to any employee with a disability who requires accommodation to perform the essential functions of the job.

    Working Conditions:
  • Work extended hours.
    Work Standards:
  • Interpersonal Skills: Demonstrates the ability to work well with Stanford colleagues and clients and with external organizations.
  • Promote Culture of Safety: Demonstrates commitment to personal responsibility and value for safety; communicates safety concerns; uses and promotes safe behaviors based on training and lessons learned.
  • Subject to and expected to comply with all applicable University policies and procedures, including but not limited to the personnel policies and other policies found in the University's Administrative Guide, http://adminguide.stanford.edu.

    The job duties listed are typical examples of work performed by positions in this job classification and are not designed to contain or be interpreted as a comprehensive inventory of all duties, tasks, and responsibilities. Specific duties and responsibilities may vary depending on department or program needs without changing the general nature and scope of the job or level of responsibility. Employees may also perform other duties as assigned.
    Stanford is an equal employment opportunity and affirmative action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other characteristic protected by law.
    Additional Information
    • Schedule: Full-time
    • Job Code: 4772
    • Employee Status: Regular
    • Grade: I
    • Requisition ID: 86953


    Location: University Libraries, Stanford, California, United States
    Classification Level:

    To be considered for this position please visit our web site and apply on line at the following link: stanfordcareers.stanford.edu

    Stanford is an equal opportunity employer and all qualified applicants will receive consideration without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other characteristic protected by law.

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    Job No:
    Posted: 9/2/2020
    Application Due: 9/2/2032
    Work Type: