IT Clinical Applications Support Specialist - New Bolton Center

Job description

IT Clinical Applications Support Specialist - New Bolton Center

University Overview

The University of Pennsylvania, the largest private employer in Philadelphia, is a world-renowned leader in education, research, and innovation. This historic, Ivy League school consistently ranks among the top 10 universities in the annual U.S. News & World Report survey. Penn has 12 highly-regarded schools that provide opportunities for undergraduate, graduate and continuing education, all influenced by Penn's distinctive interdisciplinary approach to scholarship and learning.

Penn offers a unique working environment within the city of Philadelphia. The University is situated on a beautiful urban campus, with easy access to a range of educational, cultural, and recreational activities. With its historical significance and landmarks, lively cultural offerings, and wide variety of atmospheres, Philadelphia is the perfect place to call home for work and play.

The University offers a competitive benefits package that includes excellent healthcare and tuition benefits for employees and their families, generous retirement benefits, a wide variety of professional development opportunities, supportive work and family benefits, a wealth of health and wellness programs and resources, and much more.

Posted Job Title
IT Clinical Applications Support Specialist - New Bolton Center

Job Profile Title
Information Technology Support Specialist B

Job Description Summary
The IT Clinical Applications Support Specialist will provide analytical and troubleshooting skills for implementing and supporting technology applications for Penn Vet hospital user communities. With guidance from senior IT analysts, this individual will resolve highly complex, multi-function application errors and system issues and address level 2/3 support requests and coordinate them within Penn Vet IT help desk

Job Description

Responsibilities include:

  • Assist in the assessment, coordination, documentation, release note review, testing, and implementation of custom applications, upgrades to current systems, and project requests.
  • Address support requests and coordinate them within Penn Vet IT help desk application.
  • With guidance from senior IT analysts, act as a liaison between various hospital departments and advocate for users' needs.
  • With guidance from senior IT analysts, resolve highly complex, multi-function application errors and system issues.
  • Provide and communicate clear documentation for support, status, and issues resolutions.
  • Develops and maintains process documentation to support both technical and end-user staff.
  • Provide training assistance for applications users and other staff.
  • Work closely with vendors' technical teams to resolve certain issues that cannot be resolved in-house.
  • Provide on-call after-hours support.

Bachelor's Degree with 1-3 years of related experience or equivalent combination of education and experience is required.

The position will be situated at the New Bolton Center campus in Kennett Square, PA where no public transportation is available. The incumbent will be responsible for hospital-level support irrespective of campus, which will require travel to both Penn Vet campuses. Normal work hours will be Monday through Friday from 9:00 a.m. to 5:00 p.m, but this can change depending on technical support needs. A cover letter is required.

Working Conditions
Office, Library, Computer Room

Physical Effort
Typically sitting at a desk or table; Occasional lifting of around 25-50 lbs.

Job Location - City, State
Kennett Square, Pennsylvania

Department / School
School of Veterinary Medicine

Pay Range
$42,953.00 - $113,435.00

Affirmative Action Statement
Penn adheres to a policy that prohibits discrimination on the basis of race, color, sex, sexual orientation, gender identity, religion, creed, national or ethnic origin, citizenship status, age, disability, veteran status, or any other legally protected class.

Special Requirements
Background check required after a conditional job offer is made. Consideration of the background check will be tailored to the requirements of the job.

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Job No:
Posted: 9/2/2020
Application Due: 11/1/2020
Work Type: