Technical Support Specialist II

Job description

Instructions to applicants:

Submit letter of interest, resume, contact information for three references, and completed Sul Ross Application at .

Job Title:

Technical Support Specialist II




Office of Informational Technology

Posting Date:


Until Filled:



$35,820 - $55,522


Associate’s degree in Information Technology or related field. Demonstrated experience in delivering customer support; excellent analytical, organizational and communication skills.


Bachelor’s Degree in Computer Science or MIS and 3 or more years of related work experience. Working knowledge of TCP/IP required; working knowledge of MAC OS, Microsoft certifications (MCITP); experience triaging multiple calls and issues that are reported to the helpdesk.

Primary Responsibilities:

Receive, log, and track incidents, informational requests, and new service request calls from University technology users. Maintain hardware, software, peripheral equipment, tools, and test equipment. Install, service and support computers, peripherals and standardized software. Prepare detailed, accurate, and timely support documentation where required, including trouble tickets. Assist other teams within the Office of Information Technology. Practice procedures and policies to ensure the security and integrity of systems/networks. Provide remote technical support to University technology users. Provide basic user training on common tools and applications as needed. Develop and follow procedures related to how problems are identified, received, documented, distributed, and corrected. Work collaboratively with employees in other departments to resolve customer issues. Additional responsibilities as directed by the supervisor consistent with rank and position. Responsible for personal safety and the safety of others; must exercise due caution and practice safe work habits at all times. Some work hours will fall on weekends and outside of the traditional business day.

Support: Work with student workers providing support services through the helpdesk. Cross-trains, participates and contributes towards knowledge management as pertaining to job duties

Position is Security Sensitive. Position is Security Sensitive.

Other Information:

Texas Law requires a 60 day waiting period before new state employees are eligible to enroll in health insurance.

It is the policy of Sul Ross State University to provide equal employment opportunity for all persons in accordance with their individual, job related qualifications and without consideration of race, creed, color, sex, religion, age, national origin, disability, sexual orientation, gender identity, veteran status and ancestry. Equal employment opportunities shall be afforded in all personnel actions or decisions including, but not necessarily limited to, recruitment, hiring, training, upgrading, promotion, demotion, termination and salary. Retaliation is prohibited against a person who opposes a discriminatory practice, files a charge, testifies, assists or participates in an investigative proceeding or hearing.

About SRSU:

Sul Ross State University, located in Alpine, Texas (, is in the Scenic Davis Mountains of West Texas, is a member of the Texas State University System, is accredited by the Commission on Colleges of the Southern Association of Colleges and Schools to award Bachelor’s, and Master’s degrees, and has an enrollment of approximately 2,000 students on campus in Alpine, Texas. At an elevation of 4,480 feet, and on the periphery of the Chihuahuan Desert, Alpine enjoys mild winters and cool summers. Davis Mountain State Park, Fort Davis National Historic Site, Big Bend National Park, and Guadalupe National Park are all within one to three hours driving distance from Alpine. More information is available regarding Sul Ross State University and position openings through our website (




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Job No:
Posted: 9/1/2020
Application Due: 5/18/2021
Work Type: Full Time