Student Services Center Specialist

Job description

Posting Details

Vacancy TypeSHRAIs Internal Transfer OnlyNoTime Limited?NoTime-Limited Appointment LengthTitleStudent Services SpecialistBand LevelJourneyWorking TitleStudent Services Center SpecialistSalary Range$31,200 - $83,866Anticipated Hiring Range$40,000Salary Grade Equivalency67Position Number00106559Work ScheduleMonday-Friday, 8:00 a.m. - 5:00 p.m.Does the regular and recurring schedule of this position result in the employee working more than ½ of their hours between 4 pm and 8 am? (Meal periods do not count).NoFull Time Equivalent (FTE)1.0Department321001 - EMAS-Enrollment Mgt & ServicesDepartmentEMAS-Enrollment Mgt & ServicesJob City & StateRaleigh, NCPrimary Function of Organizational Unit

To provide a centralized one-stop shop for students providing assistance for registration, billing and financial aid information.

Essential Job Duties

The student services specialist is expected to have a strong working knowledge of all three units (registration and records, cashier’s/student accounts, scholarships and financial Aid) represented by the Center. Each specialist must exhibit excellent customer service skills and possess the knowledge and experience required to provide accurate information and services quickly and in a customer-friendly manner.

The student services specialist must be well-trained, able to operate independently, and demonstrate the ability to make sound decisions that positively impact the success of the Center, other staff, and the units represented by the Center. Staff in the Center must be willing to adjust work schedules as student demand requires.

Other Work/Responsibilities

Other duties as assigned.

Minimum Experience/Education

Bachelor’s degree; or an equivalent combination of training and experience.

All degrees must be received from appropriately accredited institutions.

Departmental Required Skills

Ability to problem-solve and manage time effectively

Strong interpersonal and customer service skills

Superior oral and written communication skills

Proficient in Microsoft Office

Preferred Experience, Skills, Training/Education

Bachelor’s degree (or combination of education and experience)

Three to five years of experience working in a customer service area or call center, preferably in a registration and records, cashier’s/student accounts, or scholarships and financial aid office in a college or university setting.

Knowledge of financial aid, registration and records, and/or student billing operations

Familiarity with FERPA

Required License or Certification


Special InstructionsJob Open Date08/31/2020Must Be Open Until---- (Positions will be posted until 5:00 PM ET on this date. Positions remaining posted after this date are still accepting applications but may close at any time.)09/07/2020Is this position partially or fully funded on ARRA stimulus monies?NoProposed Hire Date10/01/2020Alternate Option

If no applicants apply who meet the required competency level and training & experience requirements, then management may consider other applicants. Salary would be determined based on competencies, equity, budget, and market considerations.


NC State University is an equal opportunity and affirmative action employer. All qualified applicants will receive consideration for employment without regard to race, color, national origin, religion, sex, gender identity, age, sexual orientation, genetic information, status as an individual with a disability, or status as a protected veteran.

If you have general questions about the application process, you may contact Human Resources at (919) 515-2135 or [email protected] Individuals with disabilities requiring disability-related accommodations in the application and interview process, please call 919-515-3148.

Final candidates are subject to criminal & sex offender background checks. Some vacancies also require credit or motor vehicle checks. If highest degree is from an institution outside of the U.S., final candidates are required to have their degree equivalency verified at or equivalent service. Degree(s) must be obtained prior to start date in order to meet qualifications and receive credit.

NC State University participates in E-Verify. Federal law requires all employers to verify the identity and employment eligibility of all persons hired to work in the United States.

Supplemental Questions

Required fields are indicated with an asterisk (*).

  1. How did you learn of this opportunity?
    • NCSU Website
    • Job Alert (automated email from our system)
    • NCSU Executive Search Services
    • Other Online Job Board
    • Carolina Job Finder / Employment Guide
    • Job / Career Fair
    • The Chronicle of Higher Education
    • Professional Journal
    • Print Advertisement (Newspaper / Periodical)
    • Professional Organization
    • Direct Contact from NCSU HR Representative / Recruiter
    • NCSU Employee Referral
    • Social Media (LinkedIn, Twitter, Facebook, Other)
    • Other
  2. If you selected "Other" for the previous question, please provide the source you learned about this opportunity from.

    (Open Ended Question)

  3. Do you have a bachelor's degree in a discipline related to the area of assignment; OR the equivalent combination of training and experience?
    • Bachelor's degree in a discipline related to the area of assigment
    • Equivalent combination of training and experience
    • None of the above
  4. Briefly describe your experience working in a customer service area or call center, student registration and records, cashier’s/student accounts, or scholarships and financial aid office in a college or university setting

    (Open Ended Question)

Application Materials RequiredRequired Documents
  1. Resume
  2. Cover Letter
  3. Contact Information for References
Optional Documents




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    Job No:
    Posted: 9/1/2020
    Application Due: 11/30/2020
    Work Type: