Case Investigation Team Lead

Job description

Job Title: Case Investigation Team Lead
Location: Campus Health Services
Regular/Temporary: Regular
Full/Part Time: Full-Time
Job ID: 605057
Workplace Culture

NAU is a community devoted to student success and sustained by an unshakable commitment to our shared mission, vision, and values. We—faculty, staff, and administrators—thrive by combining our efforts and working side by side to further NAU’s culture of excellence.

Core Values One NAU side by side Student Centered | Integrity | Diversity | Service | Discovery | Excellence Northern Arizona University

Special Information

This is a limited duration position, based on the circumstances of the need for COVID-based services on campus. Continuance of this position will be evaluated on a six month basis. The incumbent is not eligible for Service Professional non-renewal notice, or Classified Staff layoff or recall status.

There are two positions available.

Immigration Suppt/Sponsorship

NAU will not provide any U.S. immigration support or sponsorship for this position.

Furlough/Pay Reduction Program

Northern Arizona University has implemented a salary reduction with personal flex time program in fiscal year 2021, as a result of COVID-19. It is possible for this position to be subject to this program. Details can be found on the HR website.

Job Description

NAU’s Campus Health Services is hiring two Case Investigation Team Leads to become part of their COVID-19 Response team. These are new positions and will be an important part of the team that will help to mitigate the spread of COVID-19 on the NAU campus through contact tracing and isolation efforts.

These positions will be responsible for directly supervising the work of Campus Health Services’ case investigation and contact tracing efforts. They will work as part of a multidisciplinary team that includes nurses, medical providers, public health professionals and others. These positions will be in conjunction with Coconino County Health and Human Services (CCHHS). Some evening and weekend work may be required.

This position is co-supervised by NAU and CCHHS staff.

Job Duties:

  • Provide direct supervision and performance management to team of 2-3 Case Investigators who may be working remotely.
  • Coordinate team schedules
  • Coordinate assignment of work and oversee quality of work.
  • Help establish set protocols for effective case investigation and follow up.
  • Track daily and weekly progress.
  • Ensure timely completion of case investigation and contact follow ups.
  • Review accuracy of work and check for quality.
  • Assist in providing initial and on-going training for team.
  • Address complex issues or cases that have been escalated by staff. Escalate or refer high need cases to medical or care coordination staff as appropriate.
  • Review data and create data reports to include time to contact, follow up contact and accuracy of information collected by case investigators.
  • Compile reports to be shared with the Campus Health Services leadership team.
  • Conduct quality improvement reviews.
  • Stay up to date on emerging guidance related to COVID-19.
  • Provide team with updates to protocols.
  • Liaise with CHS leadership and Coconino County Health and Human Services.
  • Other duties as assigned.

Minimum Qualifications
  • 1 year supervisory experience.
  • 1 year working in a public health or medical setting.

Preferred Qualifications
  • 2 years supervisory experience within a medical or public health setting.
  • Experience supervising or leading a team remotely.
  • Master’s in Public Health, Nursing or related field.
  • Experience working with communicable disease and disease investigation (TB, STI’s, HIV).
  • Coursework or certification in Motivational Interviewing.
  • Experience training others within a healthcare setting.
  • Understanding of epidemiological principles.

Knowledge, Skills, & Abilities
  • Knowledge of Motivational Interviewing techniques and active listening.
  • Knowledge of public health principles and health behavior change theory.
  • Ability to handle confidential and sensitive information.
  • Supervisory skills.
  • Skills in data collection and analysis.
  • Basic working knowledge of communicable diseases.
  • Knowledge of patient rights, patient consent, confidentiality and Health Insurance Portability and Accountability Act (HIPAA).
  • Skills in empathy and crisis response.
  • Knowledge of current physical and social health issues.
  • Knowledge of patient rights, patient consent, confidentiality and Health Insurance Portability and Accountability Act (HIPAA).
  • Knowledge of Motivational Interviewing.
  • Knowledge of public health principals and health behavior change theory.
  • Ability to handle confidential information.

Background Information

This position has been identified as a safety/security sensitive position. Therefore, per AZ Revised Statute, Northern Arizona University requires satisfactory results for the following: a criminal background investigation, employment history investigation, degree verification (in some cases) and fingerprinting.

If you are applying for a job that requires a CDL, you will be required to register with the Federal Motor Carrier Safety Administration Drug & Alcohol Clearinghouse and adhere to the clearinghouse requirements.

Additionally, as an employer in the state of Arizona, NAU is required to participate in the federal E-Verify program that assists employers with verifying new employees' right to work in the United States.

Finally, each year Northern Arizona University releases an Annual Security Report. The report is a result of a federal law known as the Clery Act. The report includes Clery reportable crime statistics for the three most recent completed calendar years and discloses procedures, practices and programs NAU uses to keep students and employees safe including how to report crimes or other emergencies occurring on campus. In addition, the Fire Safety Report is combined with the Annual Security Report for the NAU Flagstaff Mountain Campus and NAU-Fort Defiance as these campuses have on-campus student housing. This report discloses fire safety policies and procedures related to on-campus student housing and statistics for fires that occurred in those facilities.

If you would like a free paper copy of the report, please contact the NAUPD Records Department at (928) 523-8884 or by visiting the department at 525 E. Pine Knoll Drive in Flagstaff.


The budgeted salary amount is $62,996 - $78,745.

Commensurate with experience.

**The starting salary will be determined by the qualifications of the selected applicant balanced with departmental budget availability, internal salary equity considerations, and available market information.

FLSA Status

This position is exempt from the overtime provisions of the Fair Labor Standards Act (FLSA) and therefore will not earn overtime or compensatory time for additional time worked.


This is a Service Professional (SPF) position. NAU offers an excellent benefit package including generous health, dental and vision insurance; participation in the Arizona State Retirement System or the Optional Retirement Program; 22 days of vacation and 10 holidays per year; and tuition reduction for employees and qualified dependents. More information on benefits at NAU is available on the Human Resources benefits website.

NAU is a tobacco and smoke-free campus.

Service Professionals are hired on a contract basis, renewable each 6 months according to terms of the Conditions of Professional Service.

Employees offered a position will be eligible for state health plans (including NAU's BCBS Plan). New employees are eligible for benefits on the first day of the pay period following their enrollment, after their employment date. Employees will have 31 days from their start date to enroll in benefits. If a new employee chooses the ASRS retirement option, participation in the Arizona State Retirement System, and the long-term disability coverage that accompanies it, will begin on the first of the pay period following 6 months after the new employee's start date. New employees who choose to participate in the Optional Retirement Plan (ORP), which is an alternative to the ASRS plan for faculty and other appointed staff, will begin to participate on the first day of employment. Additionally, the long-term disability plan that accompanies the ORP will begin on the first day of employment.

Learning and Development

Your career at Northern Arizona University includes the opportunity for professional development. New employee on-boarding training includes courses to be completed within the first 30 days. If your position includes the supervision of a benefit-eligible employee, we offer the NAU Supervisors Academy for you to complete within your first 2 years.

Application Deadline

Open until further notice.

How to Apply

To apply for this position, please click on the "Apply" button on this page. You must submit your application by clicking on the "Submit" button by midnight of the application deadline. If you need assistance completing your application there are instructions available on the Human Resources website or in person in the Human Resources Department located in Building 91 on the NAU Campus - on the corner of Beaver and DuPont Streets.

If you are an individual with a disability and need reasonable accommodation to participate in the hiring process please contact the Office of Equity and Access at: 928-523-3312/TDD - 928-523-1006 or PO Box 4083, Flagstaff AZ 86011.

Equal Employment Opportunity

Northern Arizona University is a committed Equal Opportunity/Affirmative Action Institution. Women, minorities, veterans and individuals with disabilities are encouraged to apply. NAU is responsive to the needs of dual career couples.

EEO is the Law Poster and Supplements

NAU is an Employer of National Service. AmeriCorps, Peace Corps, and other National Service alumni are encouraged to apply.




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Job No:
Posted: 9/1/2020
Application Due: 11/30/2020
Work Type: