Job InformationClassification Number900543Classification TitleSEO/HR AssistantDepartmentStudent Employment OfficeLevelLevel B (Skilled)Job Description
The Student Employment Office facilitates all Middlebury College Student Employment. As such, SEO/HR Assistants are expected to interact with a variety of constituents including staff, faculty, parents, students and community members with a mature and professional demeanor. Students in this position will manage the office; serving as a friendly and professional customer service representative. Due to the remote nature of the work students will be expected to work independently and efficiently. When in person work resumes the student may be alone in the office and solely responsible for providing coverage when the staff Specialist is away. Student will undergo in-depth training in order to clearly and confidentially answer questions and process time sensitive data.
Student is responsible for handling emails, phone calls and walk in traffic.
Must take initiative and have a high level of responsibility in order to keep up with the continuous influx of data. This position eill be data entry heavy as we work to process employment information daily.
In general, student should be able to work at least six hours per week, in a minimum of 2 hour shifts, between 10am and 5pm, Monday through Friday; including exam weeks.
Must sign a confidentiality agreement and maintain strict confidentiality.
•Function as knowledgeable and helpful front line of support
•Open and close office
•File, scan, photocopy and shred documents
•Significant data entry
•Assist employees with completing various forms, checking forms for completeness and accuracy
•Maintain clean and orderly work area
•Process written and verbal employment verification
•Answer the phone, take messages and/or direct callers to the appropriate person
• Triage SEO email inbox
•Other duties as assigned
SEO Specific Responsibilities
•Assist students with their employment search
•Complete the necessary forms in Oracle to create employment records
•Manage cross-departmental communications to ensure accurate records
•Review and approve forms that supervisors submit electronically
•Maintain files and ensure that they are shredded when appropriate as directed by our record retention policy
•Assist students with Time Entry and answer a wide range of questions regarding employment
•Maintain the Off Campus Job Posting page on the Website
•Send out Van Driver and Crowd Control Manager Requests as appropriate
•Assist staff supervisors with all aspects of the hiring and supervising processes; including troubleshooting Oracle problems
•Answer emails professionally and in a timely and consistent manner
Experience and Qualifications
•Outstanding phone and interpersonal skills necessary
•Prior telephone and office experience desired; customer service experience preferred
•Must be comfortable interacting with a diverse group of customers in a fast-paced, occasionally stressful, office setting
•Willing to take direction and able to work without direct supervision
•Excellent attention to detail
•A strong work ethic and a high level of reliability
•Self-motivation and independent working skills
•Word processing and database management; familiarity with Oracle, Adobe and Drupal a plus
•Strong interpersonal skills, a calm and friendly demeanor, patience and a willingness to help others are a must
•Ability to recognize and maintain confidential information required
•Initiative in getting work done
Intensive on-the-job training provided.
This position is eligible for remote work from within the United States only.Posting NumberSTU00808LocationMiddlebury, VT CampusIs this an academic year or summer position?Academic YearOpen Date08/25/2020Close DateOpen Until FilledNoSpecial Instructions to Applicants
Please include a copy of your schedule with your application.Quicklink for Postinghttp://middlebury.peopleadmin.com/postings/20003Supplemental Questions for Posting
Required fields are indicated with an asterisk (*).
- * This posting is only open to students. Are you a current Middlebury College undergraduate student?
- Are you the recipient of Federal Work Study or College Job as stated on your financial aid award letter?
- Additional Document 1
- Resume/C V