IT Technician

Location
Conway, SC
Posted
Aug 29, 2020
Institution Type
Four-Year Institution
Posting Details

Classification TitleIT Technician IIClassification CodeAM71Pay Band5Internal TitleIT TechnicianDepartmentInformation Technology ServicePosition TypePCLS - Slotted ClassifiedFull or Part TimeFull-TimeBasis12 mo.Hours per week37.5 hours per weekNormal work daysMonday, Tuesday, Wednesday, Thursday, Friday, Days VaryNormal work hours8:30 am - 5:00 pmDoes this position require driving?YesDoes this position require a credit check?NoJob Details

IT Technician

Coastal Carolina University is currently accepting applications for the following position: IT Technician (IT Technician II) in the Office of Information Technology Services.

Duties include, but are not limited to: under the supervision of the ITS Field/System Services Manager, provides effective and efficient daily technical support and computer consultation to University end users; provides effective and timely resolutions and solutions to end users concerning hardware, software, enterprise solutions, and technology issues to ensure minimum downtime for users; effectively communicate and document services performed and solutions; writes and revises user documentation; troubleshoots basic user system errors and finds solutions; works effectively with users, vendors, and other IT Services groups to assure user issues are resolved in a timely, effective manner; assists with training colleagues and users; provides exceptional customer service to all constituents, including but not limited to, faculty, staff, students, visitors and the community at large; assists all ITS Client Support Services areas in the support and assistance to the University community; and assists the Help Desk and Field/System Services Manager with the development and maintenance of operational procedures and standards as well as change management processes in alignment and collaboration with ITS goals and objectives to advance the University mission.

Requirements: A high school diploma and experience in office automation systems, data communications system design, installation, operation, repair, higher education technology, or processing of information in a data processing environment or related systems. A valid driver’s license is required. An associate’s degree or a bachelor’s degree in a related field may be substituted for the required work experience. A Bachelor’s Degree in Computer Science, Information Systems Management or related field and two (2) years of experience in the Information Technology and technical support fields are preferred. Information security and confidentiality must be maintained at all times.

Coastal Carolina University is a public comprehensive liberal arts institution located in Conway, South Carolina, just nine miles from the Atlantic coastal resort city of Myrtle Beach. Coastal Carolina University enrolls over 10,000 students from 47 states and 61 nations. The University is accredited by the Southern Association of Colleges and Schools to award the baccalaureate and selective master’s degrees of national and/or regional significance in the arts and sciences, business, humanities, education, and health and human services, a specialist degree in educational leadership, and Ph.D. degrees in Marine Science and Education.

Coastal Carolina University is committed to fostering an environment that embraces diversity, equity and inclusion, and we seek candidates who will contribute to a climate that supports the growth and development of a diverse campus community. The University provides equal opportunity without regard to race, color, gender, gender identity, gender expression, sexual orientation, age, religion, national or ethnic origin, veteran status or disability in admissions, employment and in all of its educational programs and activities. We encourage individuals from historically underrepresented groups to apply.

Interested applicants may apply online at https://jobs.coastal.edu or online in the Office of Human Resources and Equal Opportunity at Coastal Carolina University between the hours of 8:00 a.m. to 5:00 p.m., Monday through Friday. Applicants should submit a cover letter, resume, name and contact information for at least three (3) professional references. Review of applications will begin immediately and continue until the position is filled.

IT Technician II (AM71/149633), Full-time position with benefits. SC State pay band: 05. Normal work hours: Monday through Friday, 8:30 a.m. to 5:00 p.m. Must be flexible to meet the special scheduling needs of the University. Flexible work hours required to include night and weekend hours. Some travel may be required.

Coastal Carolina University is an EO/AA employer.

http://jobs.coastal.edu/postings/10470

FTE-S00279P

Required Qualifications

A high school diploma and experience in office automation systems, data communications system design, installation, operation, repair, higher education technology, or processing of information in a data processing environment or related systems. An associate’s degree or a bachelor’s degree in a related field may be substituted for the required work experience.

Preferred Qualifications

Bachelor’s Degree in Computer Science, Information Systems Management or related field. Two (2) years of experience in the Information Technology and technical support fields.

Required Licensure and/or Certification

Valid drivers license

Knowledge, Skills & Abilities

Knowledge of hardware/software troubleshooting, software installations and customer technology training is required. Technical knowledge and understanding of end-user applications, operating systems, and web usage are necessary. General knowledge of networks and computer hardware equipment and their functionality. Excellent interpersonal skills, the ability to work well in an academic environment, strong oral and written communication skills; sound problem solving skills are also required. Demonstrated time management skills, A+ and other technical certifications preferred.

Additional comments regarding this position

Flexible work hours required to include night and weekend hours. Some travel may be required. Information security and confidentiality must be maintained at all times.

Posting NumberFTE-S00279PNumber of Vacancies1Desired Start Date09/16/2020Position End Date (if temporary)Job Open Date08/27/2020Job Close DateOpen Until FilledYesSpecial Instructions to ApplicantsQuicklink for Postinghttp://jobs.coastal.edu/postings/10470Supplemental Questions

Required fields are indicated with an asterisk (*).

  1. * How many years of experience do you have in this type of position?
    • 0-1
    • 1-3
    • 3-5
    • 5-7
    • 7+
  2. * Do you have a Bachelor’s Degree in Computer Science, Information Systems Management or related field?
    • Yes
    • No
  3. * Please describe any previous experience you have working in a customer service enviornment

    (Open Ended Question)

  4. * Do you currently possess a valid SC Driver's License, or are you eligible to obtain a valid SC Driver's License?
    • Yes
    • No
Applicant DocumentsRequired Documents
  1. Resume
  2. Cover Letter / Letter of Application
  3. Reference List
Optional Documents
  1. Other Document 1
  2. Other Document 2
  3. Other Document 3
  4. Letter of Recommendation 1

Similar jobs

Similar jobs