Student Resource Navigator (SRN)

Job description

Category:: Academic Support
Department:: Student Advocacy and Accountability
Locations:: Poughkeepsie, NY
Posted:: Aug 26, 2020
Closes:: Open Until Filled
Type:: Full-time

About Dutchess Community College:

Located in the heart of New York's beautiful and historic mid-Hudson Valley, just 90 minutes north of New York City, DCC is part of the State University of New York, the largest comprehensive public higher education system in the country. A winner of the 2015 HEED Award for inclusiveness, DCC is dedicated to respecting individuality, embracing diversity and partnering with the community to achieve shared goals. The College welcomes applications from faculty and staff who share and are anxious to support the institution's values of Excellence, Access, Diversity, Collaboration and Accountability, and who are passionate about engaging with both students and the community

Job Description:

The Student Resource Navigator (SRN) coordinates and manages the DCC CARES (Campus Assessment Response Evaluation Support) initiative. The SRN is a key staff position responsible for providing holistic wrap-around support services by assisting students with negotiating access to campus and community resources for behavioral, financial and social service needs as well as emergency relief funds. The SRN will provide assessment, case management, and follow-up support services and referrals to community services providers and College specific resources for students who are experiencing non-academic difficulties that may impede their persistence and academic success. Specifically, the SRN works with, supports, and connects students to resources; develops preventative identification, education and response strategies; and tracks student outcomes. The SRN collaborates and coordinates with the DCC CARES Advisory Committee and is a liaison between DCC CARES and other campus offices; including the ACT (Academic Coaching and Transfer) Center, Counseling, Accommodative Services, Dean of Student Services, Student Financial Services, Student/Resident Life, etc., and community service providers.

Reports To: Assistant Dean, Office of Student Advocacy and Accountability.



  • Engage with students who may be facing non-academic challenges that are jeopardizing their academic success.
  • Respond to referrals from the ACT Center, Counseling, Daycare Center, Student Financial Services, Dean of Student Services, Residence Life, faculty, and other College offices.
  • Manage a systemic response to student need that creates a support network of College specific-resources and community-based providers.
  • Coordinate and track services accessed by students; evaluate impact of services on student persistence.
  • Keep current referral policies and procedures for on-and off-campus student resources.
  • Coordinate with other campus offices to provide programming and interventions to support resilience, financial planning and literacy, and self-empowerment skills.
  • Promote a campus and community awareness campaign designed to alert students, faculty, and staff to the program's services by partnering with other College offices, including Communications and Public Relations, Grants and the Foundation to publicize the initiative through presentations, social media and webpage, and written materials at orientation, Student Government Association (SGA), and the shared governance structure.
  • Facilitate the awarding of student emergency relief funds and processes.
  • Responsible for preparing all grant required reports.
  • Coordinate with community resources to provide on campus access for students.

Other duties as assigned which may include the supervision of the Student Resource Analyst (SRA).

Required Knowledge, Skills & Proficiencies:

  • Excellent communication, interpersonal, and organizational skills are required.
  • Ability to work under stress, to work independently and in a team environment.
  • Must be able to assure confidentiality, secure documents and sensitive records. Competent presentation skills.
  • Proficient with computer applications (Banner, Microsoft Office Suite and Zoom).
  • Experience with application, award and tracking software. Experience with Scholarship America particularly desirable.

Some evening and weekend work as well as travel may be required.

Education and Experience:

Master's Degree in Social Work (M.S.W.) preferred. Bachelor's degree in a related field required.

A minimum of four years of relevant experience in youth development/social services with a minimum of two years experience providing case management, follow-up support services and referrals to community resource providers and college specific resources for students who are experiencing non-academic difficulties that may impede their persistence and academic success.

Considerable experience working with a diverse student population in a triage or crisis management situation in a Higher Education, preferably in a Community College, environment.

Experience with grant support, compliance and project direction. Particularly desirable is experience with Perkins CTE, CCAMPIS (Childcare Access Means Parents In School), Childcare Access for Student Achievement Program (CASA), SUNY Student Emergency Funds (SEF), Dyson Foundation Grants, and Dutchess County Family Service (DCFS) Youth Development Program.

Experience working with First Generation College students, preferably at a Community Community College.

Especially Desirable:

Experience working with Foster Youth and DACA status students. Knowledge of Achieving The Dream and Real College resources. Bi-lingual (Spanish).

Additional Information:

Dutchess Community College is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status




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Job No:
Posted: 8/28/2020
Application Due: 10/27/2020
Work Type: