Supervisor, Patient Access, FT, UHealth Palm Beach Gardens

Job description

Job location: Palm Beach Gardens, FL


Employment Type: Full-time
Posted data: 2020-08-26
Req: R100041353
Current Employees:If you are a current Staff, Faculty or Temporary employee at the University of Miami, please click here to log in to Workday to use the internal application process. To learn how to apply for a faculty or staff position using the Career worklet, please review this tip sheet.

Transforming Lives

The University of Miami is among the top research universities and academic medical centers in the nation, and one of the largest private employers in South Florida.

With more than 16,000 faculty and staff, the University strives for excellence, and is driven by a powerful mission to transform and impact the lives of its students, patients, members of the community, and people across the globe.

The University is committed to fostering a culture of belonging, where everyone feels valued and has the opportunity to add value. Through values of Diversity, Integrity, Responsibility, Excellence, Compassion, Creativity, and Teamwork (DIRECCT) the U community works together to create an environment driven by purpose, excellence, community, and service.

The Supervisor, Patient Access assists with the day-to-day operations and management of the clinic's front desk. Ensures that all patients, customers, visitors, and staff are well served by providing a pleasant and organized atmosphere that is appropriate for all age groups, ethnic groups and physical handicaps. Responsible for the supervision of the daily activities of the front desk including supervising registration personnel, anticipating patient volume, monitoring patient flow, monitoring staff productivity and related reporting.

Supervises, orients, trains, evaluates and monitors on-the-job performance of registration staff, using positive reinforcement and recognition; ensures staff members adhere to all established policies and procedures related to the front desk business operations and continuously monitors compliance. Assists with planning, organizing, and scheduling to accommodate daily expected volumes; monitors patient flow and communicates any issues to management, including wait times, in the registration and clinical areas throughout the day; provides needed coverage to other clinics, as volumes dictate.


Education Requirements:

  • High School Diploma required.
  • Bachelor’s degree preferred.

Work Experience Requirements:

  • Five (5) years of experience in a healthcare related setting. Consideration will be given to an appropriate combination of education/training, and proven experience.

Excellent verbal and written communications skills in English. Bi-Lingual (English/Spanish, English/Creole, English/French, English/Arabic) a plus. Must possess excellent, critical thinking, analytical, troubleshooting, problem resolution, and customer service skills. Excellent mathematical and cash management skills. Ability to handle multiple tasks simultaneously and float to multiple areas as needed. Excellent interpersonal skills and ability to work effectively with physicians, co-workers, other departments and patients of all ages, and from across a broad range of cultural and social economic backgrounds. Knowledge of medical terminology preferred. Ability to work as an integral team member under minimal supervision, in a fast-paced, complex and highly stressful environment. Ability to coordinate, prioritize, and organize work and patient flow. Ability to show tolerance and sensitivity in stressful situations and safeguard confidential information in accordance with established policies and HIPAA laws. Computer literate and ability to use multiple systems and acquire proficiency in the following electronic systems: UChart Cadence/Prelude/Enterprise Billing, Passport HealthWorks Compliance Checker, Availity, RIS-PACS, CaneCare, UMCare, Intellidose, MCSL, Experian and all online verification systems used by contracted payors.

Any appropriate combination of relevant education, experience and/or certifications may be considered.

The University of Miami offers competitive salaries and a comprehensive benefits package including medical, dental, tuition remission and more.

UHealth-University of Miami Health System, South Florida's only university-based health system, provides leading-edge patient care powered by the ground breaking research and medical education at the Miller School of Medicine. As an academic medical center, we are proud to serve South Florida, Latin America and the Caribbean. Our physicians represent more than 100 specialties and sub-specialties, and have more than one million patient encounters each year. Our tradition of excellence has earned worldwide recognition for outstanding teaching, research and patient care. We're the challenge you've been looking for.

Patient safety is a top priority. As a result, during the Influenza ("the flu") season (September through April), the University Of Miami Miller School Of Medicine requires all employees who provide ongoing services to patients, work in a location (all Hospitals and clinics) where patient care is provided, or work in patient care or clinical care areas, to have an annual influenza vaccination. Failure to meet this requirement will result in rescinding or termination of employment.

The University of Miami is an Equal Opportunity Employer - Females/Minorities/Protected Veterans/Individuals with Disabilities are encouraged to apply. Applicants and employees are protected from discrimination based on certain categories protected by Federal law. Click here for additional information.

Job Status:

Full time

Employee Type:

Staff

Pay Grade:

c104

 

 

 

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Job No:
Posted: 8/28/2020
Application Due: 10/27/2020
Work Type:
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