Admin Services Student Assistant
Posting DetailsPosting NumberG/R09883PWorking TitleAdmin Services Student AssistantDepartmentVet Med VTH Administrative ServicesAbout the University of Georgia
The University of Georgia (UGA), a land-grant and sea-grant university with statewide commitments and responsibilities is the state’s oldest, most comprehensive, and most diversified institution of higher education (http://www.uga.edu/). UGA is currently ranked among the top 20 public universities in U.S. News & World Report. The University’s main campus is located in Athens, approximately 65 miles northeast of Atlanta, with extended campuses in Atlanta, Griffin, Gwinnett, and Tifton. UGA was founded in 1785 by the Georgia General Assembly as the first state-chartered University in the country. UGA employs approximately 1,800 full-time instructional faculty and more than 7,600 full-time staff. The University’s enrollment exceeds 36,000 students including over 27,500 undergraduates and over 8,500 graduate and professional students. Academic programs reside in 17 schools and colleges, as well as a medical partnership with Augusta University housed on the UGA Health Sciences Campus in Athens.About the College/Unit/Department
The University of Georgia College of Veterinary Medicine, founded in 1946, is dedicated to training future veterinarians, providing services to animal owners and veterinarians, and conducting investigations to improve the health of animals as well as people. The college benefits pets and their owners, food-producing animals, and wildlife by offering the highest quality hospital and diagnostic laboratory services. Equipped with the most technologically advanced facilities located on a university campus, the college is dedicated to safeguarding public health by studying emerging infectious diseases that affect both animal and human health.
The College of Veterinary Medicine values all members of the university community, recognizing that differences in experience and culture can only lead to a more well-rounded, accepting academic environment. We have an expectation that all employees will demonstrate a contribution to diversity and inclusion as embodied in our Principles of Community (http://vet.uga.edu/principles-of-community/).College/Unit/Department websitehttps://vet.uga.edu/hospital-clinic/hospital/Employment TypeEmployeeAdditional Schedule InformationAdvertised SalaryAnticipated Start Date08/26/2020Posting Date08/26/2020Closing DateOpen Until FilledYesSpecial Instructions to ApplicantsLocation of VacancyAthens Area EOO Statement
The University of Georgia is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, ethnicity, age, genetic information, disability, gender identity, sexual orientation or protected veteran status. Persons needing accommodations or assistance with the accessibility of materials related to this search are encouraged to contact Central HR ([email protected]).Duties/Responsibilities
Please approximate the percentage of time spent on each task (out of 100%) during a typical work week. List these tasks in order of importance, with the most critical task coming first. Do not list more than 6 entries – do not go below 5% time per assigned duty.Duties/Responsibilities
Receiving and routing phone calls into the hospital from multiple callers. Providing correct information to clients who call in. Transferring calls to client care teams for the small and large animal call center based on the result of the calls answered.Percentage of time85Duties/Responsibilities
Provides support to all of the other positions in the front office to ensure continuous coverage for positions when other staff is out.Percentage of time15Position DetailsClassification TitleStudent AssistantFLSANon-ExemptUGA Job CodeJob FamilyFTE0.49Minimum QualificationsPosition Summary
This position is responsible for properly receiving and routing phone calls into the hospital from multiple callers. Providing correct information to clients who call in, after assessing their needs. Transferring calls to client care teams for the small and large animal call center based on the result of the calls answered. This position also provides support to all of the other positions in the front office to ensure continuous coverage for positions when other staff is out.Relevant/Preferred Education, Experience, Licensure, Certification in Position
Experience in customer service, general office, veterinary animal care, or general work in a hospital setting.Knowledge, Skills, Abilities and/or Competencies
Knowledge of office equipment regarding multi-windows use/diverse software applications, including multi-relational database systems is required. Working knowledge of MS office applications, including Word, Excel, Power Point, Publisher and Outlook required. Typing speed 35 wpm or higher preferred. Proven ability to work in a fast paced environment that requires multi-tasking abilities while under pressure. Excellent communication skills – written and verbal. Ability to understand and follow oral and written instructions. Punctuality and attendance are critical to fulfill the mission of the organization.Physical Demands
- Lift and carry up to 25 lbs.
- Repetitive motions and actions.
- Long periods of standing or sitting.
Required fields are indicated with an asterisk (*).
- Cover Letter