Access/Senior Access Representative - Patient Access Center - F/T - Variable Shift - 10327-1A

Job description

Updated: Aug 27, 2020
Location: Orange
Job Type:
Department: Patient Access Center

Job Description:

UC Title:

ACCESS/ACCESS REPR SR

Reports to:

Patient Access Services Supv 1

Cost Center:

Patient Access Center (428571)

FLSA:

Nonexempt

Job Code:

009098

Shift:

Not Applicable

Position Number:

40322562

Working Title:

Access/ Senior Access Representative

Bargaining Unit:

AFSCME

Date Created:

12/21/2019

Hours:

40

FTE:

1

Position Summary:

The incumbent provides high quality customer service to patients calling to obtain medical services at UC Irvine Medical Center. Serves as a preceptor for new staff.

Salary Range:

Minimum

Midpoint

Maximum

Hourly Rate

$20.46

$24.95

$27.66

This position may be filled as an Access Rep or a SR Access Rep

Required Qualifications:

Demonstrated experience using a computer, including data entry and retrieval

Demonstrated experience using office equipment such as a printer, copier, fax, scanner

Demonstrated knowledge of medical terminology

Demonstrated knowledge of insurance programs and/or government programs

Ability to establish and maintain effective working relationships across the Health System

Ability to maintain a work pace appropriate to the workload

Must demonstrate customer service skills appropriate to the job

Excellent written and verbal communication skills in English

Must possess the skill, knowledge and ability essential to the successful performance of assigned dutie

Minimum 6 months experience working in a customer service position pls 6 months in a call center setting; OR 12 months experience working in a call center (Access Rep)

  • Minimum 12 months experience working in a call center setting plus 12 months experience working in a medical office setting; OR 12 months experience working in a call center in a healthcare setting ( SR Access Rep)

  • Preferred Qualifications:

    Demonstrated experience working with a patient registration software system

    Bilingual skills in English and Spanish and/or Vietnamese

    Knowledge of University and medical center organizations, policies, procedures and forms

     

     

     

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    Job No:
    Posted: 8/27/2020
    Application Due: 10/26/2020
    Work Type:
    Salary: