Assistant Director for Program Support Services (133141)

Job description




Illinois is a world leader in research, teaching, and public engagement. We serve the state, the nation, and the world by creating knowledge, preparing students for lives of impact, and addressing critical societal needs through the transfer and application of knowledge. Illinois is the place where we embrace difference. We embrace it because we value it. Illinois is especially interested in candidates who can contribute, through their research, teaching, and/or service to the diversity and excellence of the Illinois community.

McKinley Health Center, one of the nation’s premier student health centers, is currently looking for a dedicated and experienced professional to assume the key full-time position of Assistant Director – Program Support Services. This position will be responsible to coordinate, implement, and evaluate quality improvement and risk management activities for McKinley Health Center and assure compliance with clinical accreditation and regulatory compliance programs to expedite and obtain full accreditation. McKinley Health Center is an accredited ambulatory care facility that provides primary care and mental health services to 46,000 university students.

The University of Illinois is an Equal Opportunity, Affirmative Action employer that recruits and hires qualified candidates without regard to race, color, religion, sex, sexual orientation, gender identity, age, national origin, disability or veteran status. For more information, visit

Major Duties and Responsibilities:

1. Quality Management

  • Implements and leads the development and evaluation of quality assessment/improvement activities performed by McKinley Health Center (MHC) units.
  • Oversees the support of the MHC Executive Committee for Quality, coordinating the preparation of its reports and special studies? facilitates the implementation of its recommendations and monitors the progress of its problem resolution efforts.
  • Supports unit Quality Improvement meetings and provides technical assistance, as needed and requested. This involves obtaining data and preparing analyses for committee meetings, documenting problem-solving strategies, and preparing activity and progress reports.
  • Coordinates complaints, compliments, and comments from students concerning MHC; assures that appropriate responses are made promptly; and evaluates trends in student comments.
  • Coordinates and summarizes patient satisfaction survey and employee safety survey.
  • Summarizes data obtained from MHC patients regarding their health care and treatment. Presents this information to the Executive Committee for Quality for review.
  • Educates MHC personnel about quality improvement activities.
  • Maintains liaison with Student Affairs departments and with community health facilities to promote continuity of care and on-going quality care for students.
  • Uses quality improvement findings to recommend areas for staff development and continuing education.
  • Responsible for the timely completion of an annual audit for campus compliance regarding the Illinois Law on Preventing Sexual Violence in Higher Education. Provides aggregate MHC data to campus.
  • Oversees and supports staff in the development of annual plans (e.g., Health Education Plan, Safety Management Plan, Infection Prevention and Control Plan).
  • Compiles and reports student learning outcome data for MHC, both internally and within Student Affairs, as necessary.

2. Risk Management

  • Develops, implements, and evaluates a system to identify legal risks arising from MHC activities.
  • Develops implements and evaluates procedures designed to reduce risk expenses and losses.
  • Administers the MHC professional liability occurrence reporting system.
  • Creates and maintains risk management records and prepares analysis of these data.
  • Works with MHC units to establish internal policies and procedures designed to reduce risk.
  • Educates MHC staff on issues related to risk reduction.
  • Detects problems arising from treatment of MHC patients and seeks to resolve them promptly in order to reduce risk of litigation.
  • Serves as an advisor to staff on effective processes for identifying, logging, communicating, and storing Safety Data Sheet documents.

3. Accreditation

  • Serves as expert in regulatory and accreditation requirements.
  • Responsible for leading the organization through the accreditation process.
  • Evaluates the impact of regulations and accreditation standards on the Health Center.
  • Implements and evaluates programs related to the accrediting bodies.
  • Provides consultation regarding practice and regulatory and accreditation and compliance on an ongoing basis with administration and the operating units.
  • Interprets relevant clinical standards to make recommendations for state system-wide policies and procedures.
  • Acts as liaison with accreditation officials, attempts to assure compliance with accreditation standards, and coordinates the accreditation survey.
  • Oversees the review, documentation, distribution, and communication of policies and procedures.

4. Administrative Duties

  • Assures McKinley Health Center's adherence to University, Local, State, and Federal regulations in establishing McKinley's department policies and procedures.
  • Works with the Director and other Assistant and Associate Directors in the development of the Health Center's strategic plan, goals, budget, policies and procedures.
  • Serves as a member of the McKinley Health Center's Senior Management Team.
  • Acts as a principal consultant to the Director of McKinley Health Center in the areas of quality improvement, risk management, and accreditation.
  • Responsible for evaluating departmental program effectiveness in relation to ongoing needs, available resources, and overall mission of the Health Center.
  • Responsible and accountable to support and ensure a culture of safety, quality, and risk management including compliance with ethics.
  • Supervises staff in the Program Support Services unit.
  • Assumes appropriate related additional duties to further the mission of the unit.



1. Master's Degree

2. Three years of management and supervisory experience in healthcare or related environment


1. Previous management experience in quality improvement, risk management or compliance

2. Certified Professional in Healthcare Quality (CPHQ)


This is a 12 month, 100% Civil Service Program Coordinator position. Salary is competitive and includes a very attractive, comprehensive University benefits package including a state retirement benefit plan. The starting date will be as soon as possible after the close date of the search; however, all applications received by September 25th, 2020 will receive full consideration.

To Apply:

Applications must be received by September 25th, 2020. Apply for this position using the “Apply for Position” button below. If you have not applied before, you must create your candidate profile at If you already have a profile, you will be redirected to that existing profile via email notification. To complete the application process:

Step 1) Submit the Staff Vacancy Application.

Step 2) Submit the Voluntary Self-Identification of Disability forms.

Step 3) Upload the following documents:

  • cover letter
  • resume (months and years of employment must be included)
  • academic credentials (unofficial transcripts or copy of diploma may be acceptable) for all degrees attained (if you want to specifically spell out bachelor’s, master’s, and doctorate degrees here, you can)
  • names/contact information for three references
  • In order to be considered as a transfer candidate, you must apply for this position using the “Apply for Position” button below. Applications not submitted through this website will not be considered. For further information about this position, please contact: Judy Rubenacker, Chair-Consultative Search Committee McKinley Health Center, 1109 S. Lincoln Avenue, Urbana, IL 61801. Phone: (217) 333-2711, Fax: (217) 244-1758, Email: [email protected]. For questions about the application process, please contact 217-333-2137.

    The University of Illinois conducts criminal background checks on all job candidates upon acceptance of a contingent offer.

    As a qualifying federal contractor, the University of Illinois System uses E-Verify to verify employment eligibility.

    College Name or Administrative Unit:Student Affairs Category:2-Administrative Title:Assistant Director for Program Support Services (133141) Open Date:08/26/2020 Close Date:09/25/2020 Organization Name:McKinley Admin




    Diversity Profile: University



    View more

    Learn more on Inside Higher Ed's College Page for University

    Arrow pointing right
    Job No:
    Posted: 8/27/2020
    Application Due: 9/25/2020
    Work Type: