Academic & Research IT Support Engineer Lead
Job Title: Academic & Research IT Support Engineer Lead
Location: Atlanta, Georgia
Full/Part Time: Full-Time
Job ID: 220407
Provide advanced and innovative research IT leadership and support, typically in an academic or research unit. Hold the role of lead subject matter expert regarding delivery of IT services in support of research and instruction. Position focuses on maximizing the delivery of high-value consultative services to faculty and their research groups. This position will interact on a consistent basis with: Faculty, staff, students, postdocs, and unit managementThis position typically will advise and counsel: Faculty, staff, students, postdocs, and unit managementThis position will supervise: N/AResponsibilities
Job Duty 1 -
Provide high-level expertise, advice and technology leadership; defines and implements the vision and strategy for IT across multiple research groups and unit management.
Job Duty 9 -
Advise and understand the diverse needs of the unit stakeholders and define new solutions and technology applications to serve them.
Job Duty 10 -
Perform other duties as assigned
Job Duty 2 -
Design and deliver unit level technical architecture including integration with other systems and budget management; implement and evaluate functional and technical IT system requirements and specifications for unit level services and highly complex projects.
Job Duty 3 -
Plan and analyze unit level technology investments; identify common needs among research groups and develop associated solutions, focusing on the collaborative use of resources where possible.
Job Duty 4 -
Responsible for the data management and security operation for an entire unit; design implement disaster recovery and data integrity, to include contingency planning, and testing disaster recovery scenarios. Consult and communicate security and data management practices to unit management.
Job Duty 5 -
Provide advanced system administration of computational and data resources, technical equipment, and other networked systems for large research groups and unit level needs, including defining performance and reliability objectives.
Job Duty 6 -
Coordinate and define responsibilities for management of and operational support of a large and diverse set of cyber-infrastructure resources (including desktops, workstations, data acquisition systems, other computational and data resources) to meet unit level IT needs.
Job Duty 7 -
Design and implement functionality to integrate campus level systems with unit level requirements; may involve leveraging Application Program Interface (API) and web services to automate data workflows.
Job Duty 8 -
Provide consultative support to faculty on any and all technology relevant to their work (may include HPC and research computation environments, collaboration tools such as videoconferencing, communication technologies including web and social media, and highly advanced scientific applications).
Bachelor's Degree or an equivalent combination of education and experience
Six to eight years of job related experience
Preferred Educational Qualifications
Bachelor's Degree in Computer Science, Information Technology or related field
Professional or individual experience with configuration management, automation, revision control, along with Linux, Windows, and MacOS is preferred. Familiarity with some of the associated tools such as GitHub, RHEL, Salt Stack, SCCM, JAMF, Python, Bash, Powershell is ideal but not required.All interested in working in an environment focused on management at scale with individual client interaction are encouraged to apply. The most important qualification is a willingness to learn and grow professionally.Knowledge, Skills, & Abilities
This position requires advanced knowledge and skill in the installation and maintenance of information technology hardware and software at all layers; requires a deep understanding of industry practices and campus policies and procedures; excellent skills in problem solving, decision making, customer service, system documentation and communications; expertise with enterprise systems, networking, security and overall IT architecture including systems management; deep understanding of how to properly secure research workload along with NIST 800-171 I DFARS 7012 compliance issues; strong knowledge of one or more programming language, scientific simulation methods and operational software development methodology preferred.
Equal Employment Opportunity
Georgia Tech provides equal opportunity to all faculty, staff, students, and all other members of the Georgia Tech community, including applicants for admission and/or employment contractors, volunteers, and participants in institutional programs, activities, or services. Georgia Tech complies with all applicable laws and regulations governing equal opportinty in the workplace and in educational activities. Georgia Tech prohibits discrimination, including discriminatory harassment, on the basis of race, ethnicity, ancestry, color, religion, sex (including pregnancy), sexual orientation, gender identity, national origin, age, disability, genetics, or veteran status in its programs, activities, employment, and admissions. This prohibition applies to faculty, staff, students, and all other members of the Georgia Tech community, including affiliates, invitees, and guests.Other Information
This position will supervise student workers.
This position has financial responsibilities.
This position will not be required to drive.
This rolse is considered a position of trust.
This position does not require a purchasing card (P-Card).
This position will not travel.
This position does not require security clearance.