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Education & Training Coordinator (Organizational & Leader Effectiveness), DUHS

Employer: Duke University
Location: DUHS TALENT DEVELOPMENT

Institution Type: Four-Year Institution

Job Details
Organization

Job Details

Provide expert consultation, analysis, facilitation, research, and project management to manage and flawlessly execute assigned training and leadership development programs.

Duties and Responsibilities:

Owns the end-to-end execution of program delivery for Organizational and Leadership Effectiveness training programs to include

Co-creating and managing project plans, budgets and invoicing schedule

Driving critical delivery elements of the work plan

Partnering with the Associate Director and AVP to manage the contracting process

Owning, planning and supervising administrative support team members as needed for all aspects of program delivery. Including finding internal meeting room space, finding and contracting hotel/conference centers when required, arranging speakers, materials required on-site and classroom needs, coordinating food and beverages.

Partnering with AVP and AD to design course content that will meet the business needs

Coordinating and participating in design meetings to discuss delivery logistics and offering ideas for learning environments, materials and the use of technology for virtual and classroom experiences.

Managing all communications and logistics during program delivery

Owning the post-program evaluation and debriefing processes

Observing and listening for concerns and questions during the delivery, taking action when appropriate, making adjustments to the program, and communicating changes to project team

Supports the project budgeting process to include

Managing program delivery related contracts, and when appropriate faculty contracts
Managing materials and venue to budget
Documenting all program delivery expenses

Manages the evaluation process designed by the team

Reviewing evaluations preparing summary reports for the project team, faculty and client

Contributing insights to program debrief meetings regarding participant reaction, logistical challenges and recommended changes to address them

Making suggestions for program improvement

Owns knowledge management related to program delivery materials

Identifying and evaluating emerging resources (both internal and external) and soliciting and analyzing feedback from attendees and trainers to continually update and maintain course materials

Shares best practices and lessons learned within the Training and Development community to improve the collective community intelligence; seeks to learn from experience and share learnings with others

Performs other job-related duties and responsibilities as may be assigned or required 10%

This may include: leading or supervising administrative tasks such as scheduling, materials preparation, and logistics management.

Minimum Qualifications

Education: Work requires completion of a Bachelor's degree.

Experience: Work requires a minimum of 5 years experience in the design, delivery and evaluation of business-related education, training and/or development programs, preferably in a research environment. Preference for training and event coordination experience and at least 2 years in a customer/client-facing role. OR AN EQUIVALENT COMBINATION OF RELEVANT EDUCATION AND/OR EXPERIENCE

Knowledge, Skills and Abilities:

SUPERVISION BUDGET PROJECTIONS ANALYZE TRENDS CUSTOMER SERVICE

Proficiency with Microsoft suite (Outlook, Word, PowerPoint, Excel)

Project Management Skills

Able to set priorities, organize and manage multiple tasks independently

Anticipates needs; takes proactive approach to work

Meets deadlines

Strong attention to details; focused on quality

Ability to coordinate and organize meeting and/or special events.

Formal project management qualification preferred, but not required.

General Skills

Ability to establish professional and personal credibility with colleagues, clients, faculty and venders; owns relationships

Ability to “think outside the box” offering ideas or suggestions with confidence.

Strong interpersonal and communication skills

Relates well to all kinds of people inside and outside of the organization; builds appropriate rapport; builds constructive and effective relationships; uses diplomacy and tact

Experience with instructional design preferred, but not required.

Financial Acumen

Understand budgeting process and systems

Curious about client business and industry

Duke is an Affirmative Action/Equal Opportunity Employer committed to providing employment opportunity without regard to an individual's age, color, disability, gender, gender expression, gender identity, genetic information, national origin, race, religion, sex, sexual orientation, or veteran status.

Duke aspires to create a community built on collaboration, innovation, creativity, and belonging. Our collective success depends on the robust exchange of ideas—an exchange that is best when the rich diversity of our perspectives, backgrounds, and experiences flourishes. To achieve this exchange, it is essential that all members of the community feel secure and welcome, that the contributions of all individuals are respected, and that all voices are heard. All members of our community have a responsibility to uphold these values.

Essential Physical Job Functions: Certain jobs at Duke University and Duke University Health System may include essentialjob functions that require specific physical and/or mental abilities. Additional information and provision for requests for reasonable accommodation will be provided by each hiring department.

Organization

History

Duke University was created in 1924 by James Buchanan Duke as a memorial to his father, Washington Duke. The Dukes, a Durham family that built a worldwide financial empire in the manufacture of tobacco products and developed electricity production in the Carolinas, long had been interested in Trinity College. Trinity traced its roots to 1838 in nearby Randolph County when local Methodist and Quaker communities opened Union Institute. The school, then named Trinity College, moved to Durham in 1892, where Benjamin Newton Duke served as a primary benefactor and link with the Duke family until his death in 1929. In December 1924, the provisions of indenture by Benjamin’s brother, James B. Duke, created the family philanthropic foundation, The Duke Endowment, which provided for the expansion of Trinity College into Duke University. Duke Campus

As a result of the Duke gift, Trinity underwent both physical and academic expansion. The original Durham campus became known as East Campus when it was rebuilt in stately Georgian architecture. West Campus, Gothic in style and dominated by the soaring 210-foot tower of Duke Chapel, opened in 1930. East Campus served as home of the Woman's College of Duke University until 1972, when the men's and women's undergraduate colleges merged. Both men and women undergraduates now enroll in either the Trinity College of Arts & Sciences or the Pratt School of Engineering. In 1995, East Campus became the home for all first-year students.

Duke maintains a historic affiliation with the United Methodist Church.

Home of the Blue Devils, Duke University has about 13,000 undergraduate and graduate students and a world-class faculty helping to expand the frontiers of knowledge. The university has a strong commitment to applying knowledge in service to society, both near its North Carolina campus and around the world.

Mission Statement

Duke Science "James B. Duke's founding Indenture of Duke University directed the members of the University to 'provide real leadership in the educational world' by choosing individuals of 'outstanding character, ability, and vision' to serve as its officers, trustees and faculty; by carefully selecting students of 'character, determination and application;' and by pursuing those areas of teaching and scholarship that would 'most help to develop our resources, increase our wisdom, and promote human happiness.'

“To these ends, the mission of Duke University is to provide a superior liberal education to undergraduate students, attending not only to their intellectual growth but also to their development as adults committed to high ethical standards and full participation as leaders in their communities; to prepare future members of the learned professions for lives of skilled and ethical service by providing excellent graduate and professional education; to advance the frontiers of knowledge and contribute boldly to the international community of scholarship; to promote an intellectual environment built on a commitment to free and open inquiry; to help those who suffer, cure disease, and promote health, through sophisticated medical research and thoughtful patient care; to provide wide ranging educational opportunities, on and beyond our campuses, for traditional students, active professionals and life-long learners using the power of information technologies; and to promote a deep appreciation for the range of human difference and potential, a sense of the obligations and rewards of citizenship, and a commitment to learning, freedom and truth. Duke Meeting

“By pursuing these objectives with vision and integrity, Duke University seeks to engage the mind, elevate the spirit, and stimulate the best effort of all who are associated with the University; to contribute in diverse ways to the local community, the state, the nation and the world; and to attain and maintain a place of real leadership in all that we do.”

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