Education & Training Coordinator (Organizational & Leader Effectiveness), DUHS

Job description

Provide expert consultation, analysis, facilitation, research, and project management to manage and flawlessly execute assigned training and leadership development programs.

Duties and Responsibilities:

Owns the end-to-end execution of program delivery for Organizational and Leadership Effectiveness training programs to include

  • Co-creating and managing project plans, budgets and invoicing schedule
  • Driving critical delivery elements of the work plan
  • Partnering with the Associate Director and AVP to manage the contracting process
  • Owning, planning and supervising administrative support team members as needed for all aspects of program delivery. Including finding internal meeting room space, finding and contracting hotel/conference centers when required, arranging speakers, materials required on-site and classroom needs, coordinating food and beverages.
  • Partnering with AVP and AD to design course content that will meet the business needs
  • Coordinating and participating in design meetings to discuss delivery logistics and offering ideas for learning environments, materials and the use of technology for virtual and classroom experiences.
  • Managing all communications and logistics during program delivery
  • Owning the post-program evaluation and debriefing processes
  • Observing and listening for concerns and questions during the delivery, taking action when appropriate, making adjustments to the program, and communicating changes to project team
  • Supports the project budgeting process to include

    • Managing program delivery related contracts, and when appropriate faculty contracts
    • Managing materials and venue to budget
    • Documenting all program delivery expenses

    Manages the evaluation process designed by the team

  • Reviewing evaluations preparing summary reports for the project team, faculty and client
  • Contributing insights to program debrief meetings regarding participant reaction, logistical challenges and recommended changes to address them
  • Making suggestions for program improvement
  • Owns knowledge management related to program delivery materials

  • Identifying and evaluating emerging resources (both internal and external) and soliciting and analyzing feedback from attendees and trainers to continually update and maintain course materials
    • Shares best practices and lessons learned within the Training and Development community to improve the collective community intelligence; seeks to learn from experience and share learnings with others

    Performs other job-related duties and responsibilities as may be assigned or required 10%

  • This may include: leading or supervising administrative tasks such as scheduling, materials preparation, and logistics management.
  • Minimum Qualifications

    Education: Work requires completion of a Bachelor's degree.

    Experience: Work requires a minimum of 5 years experience in the design, delivery and evaluation of business-related education, training and/or development programs, preferably in a research environment. Preference for training and event coordination experience and at least 2 years in a customer/client-facing role. OR AN EQUIVALENT COMBINATION OF RELEVANT EDUCATION AND/OR EXPERIENCE

    Knowledge, Skills and Abilities:


    Proficiency with Microsoft suite (Outlook, Word, PowerPoint, Excel)

    Project Management Skills

  • Able to set priorities, organize and manage multiple tasks independently
  • Anticipates needs; takes proactive approach to work
  • Meets deadlines
  • Strong attention to details; focused on quality
  • Ability to coordinate and organize meeting and/or special events.
  • Formal project management qualification preferred, but not required.
  • General Skills

  • Ability to establish professional and personal credibility with colleagues, clients, faculty and venders; owns relationships
  • Ability to “think outside the box” offering ideas or suggestions with confidence.
  • Strong interpersonal and communication skills
  • Relates well to all kinds of people inside and outside of the organization; builds appropriate rapport; builds constructive and effective relationships; uses diplomacy and tact
  • Experience with instructional design preferred, but not required.
  • Financial Acumen

  • Understand budgeting process and systems
  • Curious about client business and industry
  • Duke is an Affirmative Action/Equal Opportunity Employer committed to providing employment opportunity without regard to an individual's age, color, disability, gender, gender expression, gender identity, genetic information, national origin, race, religion, sex, sexual orientation, or veteran status.

    Duke aspires to create a community built on collaboration, innovation, creativity, and belonging. Our collective success depends on the robust exchange of ideas—an exchange that is best when the rich diversity of our perspectives, backgrounds, and experiences flourishes. To achieve this exchange, it is essential that all members of the community feel secure and welcome, that the contributions of all individuals are respected, and that all voices are heard. All members of our community have a responsibility to uphold these values.

    Essential Physical Job Functions: Certain jobs at Duke University and Duke University Health System may include essentialjob functions that require specific physical and/or mental abilities. Additional information and provision for requests for reasonable accommodation will be provided by each hiring department.




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    Job No:
    Posted: 8/27/2020
    Application Due: 10/26/2020
    Work Type: