Vice President, Student Services

Job description

Requisition Details

Position TitleVice President, Student ServicesHow many positions are you recruiting for?1CampusWest Valley CollegeDefinition

West Valley College, a Bay Area leader in transfer, degree, and career programs, is searching for a visionary leader to serve as Vice President of Student Services. With this administrative position, the college endeavors to build on the strengths of our dedicated faculty and staff, innovative campus facilities, and strong academic reputation, to provide leadership and oversee activities and operations of the Student Services area. The college is committed to serving our diverse student body with wrap around student services to facilitate their academic journey.

The Vice President of Student Services will build collaborative external and internal relationships to foster innovative programs and internship opportunities, and to help our students thrive in the demanding Silicon Valley job market or to transfer to the bachelor’s program of their dreams. The VPSS will serve as the college leader on initiatives for equity and success, including overseeing the Office of Student Needs and Dean of Student Equity and Success. The Vice President of Student Services will lead a responsive and flexible student services team on a student-focused campus with a strong emphasis on social justice and equity. The Vice President of Student Services will collaborate closely with Academic Affairs to provide support for students in and outside the classroom to implement the California Community College Guided Pathways and Vision for Success goals.

Reporting directly to the President, the VPSS will work closely with senior leadership across the college, including administrators, faculty, classified professionals, and students and will be provided with the institutional support and resources necessary to achieve academic and programmatic excellence.

Applicants who possess the knowledge, skills, and life experiences to address the cultural and educational needs of a culturally diverse student population are encouraged to apply.


This is an academic administrator position with an anticipated start date of January 1, 2021. This is an exempt position and is not subject to overtime.

Salary and Benefits


  • Anticipated Hiring Range: $172,379-$183,586 annually (Administrative Salary Schedule, Range 30, Steps A-C).
  • Annual salary step increases to maximum of salary range, $214,901 (Administrative Salary Schedule, Range 30, Step G)

Benefits include:

  • Additional compensation: $1,500 for doctorate added to base salary annually, to be prorated on a monthly basis.
  • Employer-contributed medical, dental and vision for employee, spouse and/or dependents.
  • Employer-paid long term disability for employee.
  • Employer-provided life insurance.
  • 13 paid holidays, plus 1 floating holiday annually; paid non-workdays between Christmas and New Year.
  • 22 days vacation leave accrued annually (25 days after 5 years).
  • 12 days sick leave accrued annually.
  • Personal necessity leave and personal business leave.
  • Professional development and renewal leave.
  • $500 longevity award annually after 10 years of service and $1,000 longevity award annually after 15 years of service.
  • CalSTRS retirement.
Minimum Qualifications

Any combination of experience and education that would provide the required knowledge and abilities is qualifying. A typical way to obtain the required knowledge and abilities would be:

1. Understanding of, and sensitivity to the diverse academic, socio-economic, ethnic, religious and cultural backgrounds, disability, and sexual orientation of community college students, faculty and staff.

2. Equivalent to a Master’s degree from an accredited college or university, with major course work in education or a field related to specific area of assignment.


3. Seven years of increasingly responsible experience in academic administration, including two years of senior level administrative and management responsibility.

Desired Qualifications

The ideal candidate will also demonstrate the following desired qualifications:

  • Additional educational background equivalent to a doctorate degree.
  • Prior teaching experience.
  • Demonstrated experience in creating an equitable learning environment
  • Demonstrated experience in engaging students in multiple platforms
Knowledge and Abilities

Knowledge of:

  • Principles and practices of administration of student services available at institutions of higher education.
  • Principles and practices of student disciplinary and grievance processes.
  • Principles and techniques of grantsmanship and grant writing.
  • Principles and practices of leadership, motivation, team building and conflict resolution.
  • Pertinent local, state and federal laws, rules and regulations; categorical program requirements.
  • Organizational and management practices as applied to the analysis and evaluation of programs.
  • Principles and practices of participatory governance and effective practices of adult teaching and learning.
  • Principles and practices of organization, administration and personnel management.
  • Principles and practices of budget preparation and administration.

Ability to:

  • Plan, direct, and control the administration and operations of the student services.
  • On a continuous basis, analyze budget and technical reports; interpret and evaluate staff reports and related documents; know and interpret laws, regulations, codes and procedures; observe performance and evaluate staff; problem solve related issues; and explain and interpret policy.
  • On a continuous basis, sit at desk and in meetings for long periods of time; intermittently, twist to reach equipment surrounding desk; perform simple grasping and fine manipulation; use telephone; write or use a keyboard to communicate through written means; and lift or carry weight of 10 pounds or less.
  • Prepare and administer student services budgets.
  • Develop and implement student services policies and procedures.
  • Gain cooperation through discussion and persuasion.
  • Analyze problems, identify alternative solutions, project consequences of proposed actions and implement recommendations in support of goals.
  • Interpret and apply district and student services policies, procedures, rules, and regulations.
  • Supervise, train, mentor and evaluate assigned faculty and staff.
  • Use sound judgment in recognizing scope of authority.
  • Operate and use modern office equipment including computers and applicable software.
  • Maintain regular attendance and adhere to prescribed work schedule to conduct job responsibilities.
  • Utilize appropriate safety procedures and practices for assigned duties.
  • Communicate effectively orally and in writing.
  • Relate effectively with people of varied academic, cultural, and socio-economic backgrounds using tact, diplomacy, and courtesy.
  • Establish and maintain effective, cooperative and collaborative working relationships with others.
  • Work beyond normal business hours, attend evening meetings and/or perform weekend work, and travel.
Examples of Duties and Responsibilities

Duties may include, but are not limited to, the following:

  • Develop, plan, and implement student services goals and objectives; recommend and administer policies and procedures.
  • Coordinate activities with those of other departments to include Campus Center and the Veterans Resource Center, and outside agencies, including but not limited to local schools, and organizations; provide staff assistance to the President and Chancellor; prepare and present staff reports and other necessary correspondence.
  • Direct, oversee, and participate in the development of the work plan; assign work activities, projects and programs; monitor workflow; review and evaluate work products, methods and procedures.
  • Supervise and participate in the development and administration of the student services budget; direct the forecast of additional funds needed for staffing, equipment, materials and supplies; monitor and approve expenditures.
  • Select, train, motivate, mentor and evaluate faculty and staff; provide or coordinate staff training; conduct performance evaluations; implement discipline procedures; maintain discipline and high standards necessary for the efficient and professional operation of student services.
  • Assure optimum services to students in all areas of student life, to assure maximum student access, progress, and success.
  • Adjudicate student appeals and grievances within areas of responsibility; administer the code of conduct, due process and student discipline.
  • Oversee special programs, such as Extended Opportunity Programs and Services (EOPS), Disabled Students Programs and Services (DSPS), California Work Opportunity and Responsibility to Kids (CalWORKs).
  • Develop and implement initiatives for new student support service programs and participate in development activities and grants including writing local, state and federal grants; determine athletic eligibility.
  • Research and prepare technical and administrative reports and studies, including submitting federal and state reports; prepare written correspondence as necessary; act as Administrator of Record for federal grants; implement applicable federal regulations.
  • Serve as a member of the president’s leadership team; establish and achieve institutional goals in accordance with the college’s educational and facilities master plan; ensure that development of short and long-term plans for all instructional programs and services occur in concert with the college’s overall direction and priority.
  • Represent student services to outside groups and organizations; participate in outside community and professional groups and committees; serve as liaison for federal requirements; present at meetings related to student services; provide technical assistance as necessary.
  • Participate in the accreditation process and audit process providing documents and reports.
  • Build and maintain positive working relationships with co-workers, other district employees, and the public using principles of good customer service.
  • Foster an environment that embraces diversity, integrity, trust, and respect.
  • Be an integral team player, which involves flexibility, cooperation, and communication.
  • Perform related duties as assigned.
Working ConditionsOther DutiesPhysical DemandsApplicant Information

Interested applicants must submit online all materials requested, including:

  • A completed online WVMCCD application;
  • Completed supplemental questions;
  • Current Resume or Curriculum Vitae;
  • Cover letter; and
  • List of References


  • Submission of complete electronic application documents to Human Resources is the applicant’s responsibility.
  • Incomplete documents will not receive committee consideration.
  • Application documents will not be sent to applicants nor received by Human Resources via fax.
  • All materials in your file become District property, will not be returned, and will be considered for this vacancy only.
  • Applicants who, due to a disability, require accommodations to complete the application, testing, or the interview, should contact Human Resources at (408) 741-2174 to arrange assistance.

Applications will continue to be accepted electronically until the position closing date of September 24, 2020. Submissions are encouraged prior to that date.

For questions and confidential inquiries contact:
Sean McGowan
Human Resources Recruitment Specialist
Phone: (408) 741-2174
Email: [email protected]

Selection Process


  • After the deadline date, a committee will review and evaluate applications and supporting materials to select the applicants to be interviewed. Meeting the minimum qualifications does not assure the candidate an interview.
  • All candidates will receive an e-notification to acknowledge receipt of their application materials. If not contacted within 3-6 weeks following the close of the recruitment, no suitable match was determined at this time.
  • Travel expenses to attend first-level interview are the responsibility of the candidate.
  • Application materials become the property of the District and will not be returned or duplicated.
  • The District may choose to re-advertise or indefinitely delay filling a position. Some positions may include first and second level interviews.
  • The District reserves the right to contact former, current, the most recent employers, and others to investigate past employment records of applicants.
  • Any tentative verbal offer of employment is contingent upon formal approval of the college Governing Board.
  • Upon hire the successful candidate must provide the required documents of identity and authorization to work and attest he/she is authorized to work in the United States.

West Valley-Mission Community College District is an Equal Opportunity Employer that seeks to employ a diverse workforce who will contribute to an inclusive and welcoming educational and employment environment. The District is committed to nondiscrimination on the basis of ethnic group identification, race, color, national origin, religion, age, sex, physical disability, mental disability, genetic information, ancestry, gender identity, gender expression, sexual orientation, language, accent, citizenship status, transgender status, parental status, marital status, economic status, military or veteran status, and medical condition consistent with applicable federal and state laws.

Special Instructions to the ApplicantPosting NumberFY19/20-977FTOpen Date08/25/2020Close Date09/24/2020Open Until FilledNoRequisition Specific Questions

Required fields are indicated with an asterisk (*).

  1. * Briefly summarize your experience and/or training that has prepared you for senior leadership as the Vice President of Student Services.

    (Open Ended Question)

  2. * Describe your leadership experience in equity practices. Give specific examples.

    (Open Ended Question)

  3. * Briefly speak to the future of student services: share one or two areas in which colleges need to change to better serve the growing and diverse needs of students.

    (Open Ended Question)

  4. * How have you used data and measurement tools to track and improve student services?

    (Open Ended Question)

Applicant DocumentsRequired Documents
  1. Resume/CV
  2. Cover Letter
  3. List of References
Optional Documents




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    Job No:
    Posted: 8/26/2020
    Application Due: 9/24/2020
    Work Type: