Posting Details

Job TitleTechnology Support TechnicianCampusBangorPosting Number201100621Full or Part TimeFull-TimePosition TypeStaffPosition End Date (if temporary)Exempt/Non-ExemptNon-ExemptBenefits EligibleYesJob Description Summary

Provides support, maintenance, training and troubleshooting within Husson’s desktop computing environment. This includes installing, diagnosing, repairing, and upgrading all desktop hardware and software to ensure optimal workstation performance.

Duties and Responsibilities

DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned.

•As a member of the Help Desk Services staff, responds remotely or in person to staff requests for assistance. Perform on-site analysis, diagnosis, and resolution of desktop problems for end-users, and recommends and implements corrective solutions.

•Installs, configures tests, maintains, monitors, and troubleshoots end-user workstations and related hardware and software in order to deliver required desktop service levels. Collaborates with the Network Administrator to ensure efficient operation of the College’s desktop computing environment.

•Where required, administers and resolves issues with associated end-user workstation networking software products, and ensures that physical desktop connections (i.e. RJ-45 Ethernet jacks, connectors between PCs and servers, etc.) are in proper working order.

•Provides supervision, training and technical guidance to students assisting the department. Hours for the position are from 7:30am to 4:30pm Monday – Friday when classes are in session, 8:00am to 5:00pm when classes are not in session (based on Help Desk hours of operation).

•Develops and maintain an inventory of all computers, monitors, keyboards, hard drives, modems, network cards, and other components and equipment.

•Maintains up-to-date expertise in the operation and application of the University’s standard software and hardware, and a working knowledge of a wide variety of commonly used hardware and software, and industry best practices.

•Accurately documents instances of desktop equipment or component failure, repair, installation, and removal.

•Understands and adheres to safe, ethical and secure data handling standards for all relevant digital and analog data

•Conducts research on desktop products in support of PC procurement and development efforts. Evaluate and recommend products for purchase.

•Assists in developing long-term strategies and capacity planning for meeting future desktop hardware needs.

•Contacts software vendors to obtain specifications, pricing and other purchase-related information needed to guide departments in their selection of software. May assist in negotiating site license and coordinates volume purchase arrangements for standard College software and hardware purchases.

•Contacts hardware vendors to obtain warranty support. May perform hardware warranty support on university owned desktops, laptops, printers and other devices based on industry best practices and vendor-provided requirements and guidelines.

•Acquires and maintains relevant industry certifications.

•Performs other related duties as required to accomplish the objective of the position.

Education and Experience

Requires special technical knowledge of the techniques and procedures of software and hardware support for multiple users. Must understand the installation, configuration and troubleshooting processes for software, hardware, and peripheral devices. Must know how to assemble and disassemble personal computer components. Requires extensive experience with personal computer equipment. Must have advanced computer word processing, spreadsheet, database, DOS, Mac and Windows skills. Requires sufficient analytical skills to assess problems or unusual situations and develop solutions.

Position requires AA/AS degree in computer related field plus two years relevant experience; a BA/BS degree in computer science or related discipline, or the combination of education and experience that enables performance of all aspects of the position.

Physical Requirements

While performing the duties of this job, the employee is regularly required to sit and use hands to finger, handle, or feel. The employee frequently is required to reach with hands and arms. The employee is regularly required to stand, walk, and talk or hear.

The employee must occasionally lift and/or move up to 50 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, depth perception, and ability to adjust focus.

Hours for the position are from 7:30am – 4:30pm Monday – Friday when classes are in session, 8:00am to 5:00pm when classes are not in session. (based on Help Desk hours of operation)

EEO StatementClose DateOpen Until FilledYesSpecial Instructions to Applicants

Please include a cover letter, resume, and references.

Please contact Clint Libby at LibbyC@husson.edu with any questions.

Applications are not accepted by email.

Quick Link to Postinghttp://husson.peopleadmin.com/postings/2747Supplemental Questions

Required fields are indicated with an asterisk (*).

1. Please explain what you most enjoy about working in the Technology Support field.

   (Open Ended Question)

2. Please explain what caused you to apply for this position at Husson University.

   (Open Ended Question)

3. What experience do you have working in a customer service environment? Please describe details of your past position, responsibilities etc.

   (Open Ended Question)

4. Do you have technology/ computer tech experience? Please explain your skills/ experiences.

   (Open Ended Question)

Applicant DocumentsRequired Documents

1. Resume
2. Cover Letter
3. List of References

Optional Documents

1. Letter of Recommendation 1
2. Letter of Recommendation 2
3. Other Document