Job description

Posting Details

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Ideal Candidate Statement

Knowledge of ERP systems in an educational environment in a general and technical capacity. Provides on-going support and solutions to the College’s ERP system. Ability to lead and provide guidance and training to other technical staff in support of the college functional areas. The ability to consistently promote a teamwork environment within the Information Technology Services department. Preferred working knowledge of Ellucian Colleague ERP systems. Provide excellent support to our student’s success and faculty and staff.

Job Description Summary


Under the general direction of the Executive Director of Information Systems, provides and recommends solutions in using information systems, applications, ERP systems, and other related systems in improving services offered by the College using systems and technology; recommends and assists in planning, implementing projects, and assigning tasks and projects to the Applications and Web Development team related to programming, systems analysis, and management of databases; Assist the analysts, programmers, and DBA in developing professional goals; Night, weekend, and off-campus work may be assigned. Perform related duties as assigned.


The position serves as the technical expert in the College’s ERP system and other related systems. This is an experienced and professional level position, with incumbents expected to perform work independently. Responsibilities include, but not limited to, significant coordination and collaboration, time management, work assignment, project management, and the ability to solve issues and problems in a timely manner. The incumbent serves as the lead working closely with staff and administrators in developing project plans, project schedules, and project deliverables.


Coordinates and recommends the work schedule and task/project assignment of the programmers, analysts, and database administrator, and exercise technical supervision of teams on projects if needed.

Essential Duties

ESSENTIAL DUTIES: The following duties are typical of those performed by employees in this job title; however, employees may perform other related duties, and not all duties listed are necessarily performed by each employee in the job title.

•Provides on-going support and solutions to the College’s ERP system as assigned;
•Participates in the review and definition of functional areas, processes, and procedures, organization and flow of data, methods, and forms to automate or to improve existing systems;
•Conducts analysis of data for reports or report requirements; acts as liaison between end users and IT in the assessment and development of reporting needs; explores innovations and trends in technology with and for institutional applicability;
•Designs and provides specifications for computed columns for queries and reporting; writes simple computed values in the integrated database (data pointers between files); coordinates with end users to develop and write reports; develops report formats and specifications; conduct analysis to improve the ERP system use and reliability for all end users;
•Uses effective project management tools for development and custom programming, patch testing, and project accounts; lead project teams; conducts and evaluates department needs and provide analysis of computer systems and recommend solutions;
•Coordinates onsite vendor technical support;
•Develops support, maintenance, and security structures for systems;
•Creates documentation and train end users in system features and usage; manages and maintains procedural documentation; develops procedures to support and interface with systems and streamline operations; leads users and user groups in assessment and process mapping and business workflow criteria;
•Evaluates and implements State and Federal reporting requirements for information collection and processing; manage and direct submissions of State and Federal regulatory and mandated reports; establishes procedures and documentation to provide accurate input and maintenance of data reporting including, but not exclusive to: California MIS data, Federal NSLC, 1099, 1098-T, W2s, 941 Quarterly, Use-Tax Report, FISAP, and CalGrant Grades Verification;
•Recommends workflows and request procedures for providing services related to ERP systems and other enterprise-level systems;
•Documents technical procedures and processes;
•Develops user manuals and procedures to assist departments and divisions in the effective use of information systems;
•Participates in short-range and long-range planning;
•Coordinates, assigns, monitors progress, and reports statuses of all tasks, projects, and other activities of the Applications and Web Development team;
•Plans and schedules upgrades, testing, and roll out of the College’s systems that minimizes impact to the operations of the College;
•Coordinates with vendors and consultants for all requirements and needs, licensing and renewals, and scheduling;
•Maintains a thorough understanding of current trends in the areas of computer hardware and software, telecommunication, information security, automated office procedures, and public policy and law related to systems and technology in a Higher Education context;
•Contributes to the development of College planning documents, policies, procedures, manuals, and guides related to effective college operations;
•Assists staff in creating technical solutions to ongoing or mission critical issues with technology; and,
•Leads in training employees in the effective use of the College’s systems.

Knowledge Skills and Abilities

Knowledge of:
Professional knowledge of the following:
•Architecture of ERP systems
•Principles and techniques of systems analysis and design using proven tools
•Principles of modular and integrated testing
•Principles and techniques of programming, online programming, and data processing
•Structured programming, object oriented programming, and web programming
•Principles of query language
•Principles of system interoperability, scalability, flexibility, and availability
•Principles of disaster recovery and business continuity
•Principles of technical writing
•Proper English usage, spelling, grammar, and punctuation
•OSHA and ADA regulations.

Ability to:
•Plan, organize, and manage assigned projects;
•Document all work performed in an online service management system;
•Adapt to the use of new and emerging technologies;
•Deal effectively with both novice and experienced users;
•Develop documentations for information systems’ activities, processes, and procedures;
•Set-up, load, test, maintain, configure, and troubleshoot reports, scripts, and other developed solutions;
•Coordinates with vendors and consultants and effectively articulate requirements and needs in both technical and ordinary language; communicate effectively both orally and in writing;
•Demonstrate sensitivity to and understanding of the diverse academic, socioeconomic, cultural, and ethnic backgrounds of faculty, staff, and students with physical and learning disabilities; work in teams and promote collaboration and communication.

Skills to:

•Respond in a timely and effective manner to help desk requests from all divisional clients
•Provide in person and remote support to clients that emphasizes a high level of customer satisfaction and communication
•Problem solving and in identifying issues with reports, and process gaps;
•Analyzing and recommending process improvement to effectively and efficiently improve business processes;
•Coordination, collaboration, and communication to successfully implement projects on budget and on time;
•Work independently or as part of a team if needed to resolve customer problems, plan and implement large scale software and hardware deployments, migrations and upgrades; and,
•Be available and flexible to resolve problems after normal business hours as needed.

Education and Experience

EXPERIENCE AND EDUCATION GUIDELINES: Any combination of experience and education that would likely provide the required knowledge and abilities qualifies. A typical way to obtain the knowledge and abilities would be:

Education: Bachelor’s degree in Computer Science, Information Systems, Information Technology, Computer Engineering, Business Administration or other closely related degrees. Experience may substitute for a degree on a one on one equivalency.

Experience: At least five years of full-time experience in the area of programming, systems
analysis, technical documentation, testing, report generation, and/or user training; at least
three years of full experience in ERP systems required (ex. Colleague, Banner, Jenzerbar,

Preferred QualificationsPhysical Characteristics

SPECIAL REQUIREMENTS Essential duties require the following physical abilities and work environment:

•Ability to work in a standard office environment;
•Communicate clearly and concisely, both orally and in writing;
•Ability to operate standard office equipment;
•Ability to sit, stand, walk, kneel, squat, reach, and lift 40 pounds;
•Ability to recognize and deal with electrical and mechanical hazards;
•Ability to differentiate accurately between colors used in coding and identification;
•Work in an office/classroom environment;
•Ability to work flexible scheduling of work time, including evenings and weekends and rotational days off and/or off-setting shifts.

Salary RangeRange 57 ($86,856 - $110,904 annually)Posting NumberS129-14Number of Vacancies1Desired Start DatePosition End Date (if temporary)Open Date08/20/2020Close Date09/24/2020Open Until FilledNoForeign Transcripts

Transcripts issued outside the United States require a course-by-course analysis with an equivalency statement from a certified transcript evaluation service verifying the degree equivalency to that of an accredited institution within the USA. This report must be attached with the application and submitted by the filing deadline.

Benefits Statement


1. Medical, dental, vision, life insurance, EAP and LTD
2. Membership in Public Employees’ Retirement System Candidates hired on or after January 1, 2013 are subject to restrictions imposed by PEPRA)
3. Contribution to O.A.S.D.I. (Social Security)
4. Paid vacation
5. Paid sick leave
6. Paid holidays and district-paid floating personal days
7. Summer 4/10 schedule (Fridays off)
8. Longevity pay step increase based on your years of service
9. IRS Section 125 Flexible Medical Spending Plan
10. 457(b) Deferred Compensation Plan (employee contributes)
11. 403(b) Tax Shelter Annuity Plan (employee contributes)

*Benefits will be prorated for positions less than 100%

Immigration Reform & Control Act of 1986

Applicants selected for positions will be required to provide identification and employment eligibility as outlined in the federal “Immigration Reform & Control Act of 1986.”

District Statement

A multi-campus single community college district, Ohlone College is located in the southern portion of the San Francisco Bay in California; serving 12,000 students per year. The District has a main campus in the City of Fremont and a newly constructed campus in the City of Newark. Ohlone College is an ethnically diverse institution that promotes innovation and continuous improvement in departments and divisions. The College is named for the native population living in the area when Mission San Jose was founded. The Fremont campus is located just south of the historical Mission. The Newark Campus is located near Interstate 880 and emphasizes programs in health, environment, and technology.

EEO Statement Summary

The District is strongly committed to the principles of equal opportunity and to hiring qualified staff who reflect the diversity of our community. The District encourages a diverse pool of applicants and does not discriminate on the basis of sex, race, religious creed, color, national origin, ancestry, age (40 or over), medical condition, genetic information, marital status, sexual orientation, gender, gender identity, gender expression, disability, military and veteran status, pregnancy/childbirth/breastfeeding or related medical condition or any other protected basis in any of its policies, practices, or procedures. The college encourages applications from all qualified applicants.

If you have a disability and are in need of special services, equipment, or facilities in order to apply or interview for this opening, please call the Human Resources office at: (510) 659-6088.

Conditions of Employment

Offers of employment are contingent upon Governing Board approval. Employment with Ohlone Community College is not complete or official until applicants meet all pre-employment requirements. All new employees are required to submit official transcripts and proof of freedom from tuberculosis. In addition you will be required to provide identification and employment eligibility as outlined in the federal “Immigration Reform & Control Act of 1986.” Pre-employment tests and/or medical examinations may be required. Ohlone Community College does not sponsor H1B visas. Employees must sign the Oath or Affirmation of Allegiance and submit fingerprints for CA Department of Justice clearance.

Supplemental Questions

Required fields are indicated with an asterisk (*).

  1. * How did you hear about this employment opportunity?
    • Public Job Posting
    • Internal Job Posting
    • Agency Referral
    • Advertisement/Publication
    • Personal Referral
    • Website
    • Other
  2. * What does it mean to have a commitment to diversity, and how would you apply this commitment as you conduct your responsibilities in this position?

    (Open Ended Question)

Applicant DocumentsRequired Documents
  1. Resume/Curriculum Vitae (PDF Document Only)
  2. Cover Letter (PDF Document Only)
  3. List of 3 References
Optional Documents




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    Job No:
    Posted: 8/24/2020
    Application Due: 9/24/2020
    Work Type: