Requisition
202000154S

Title
Tech Shop Technician

FLSA status
Non-Exempt

Hiring Salary
Technician I: $3,104 to $3,726 per month Technician II: $3,446 to $4,136 per month

Occupational Category
Technical/Para-Professional

Department
Client Services

Open Until Filled
Yes

Educational and Experience Requirement
Technician I: Associate’s degree or two years (60 hours) college with at least one year skilled, working technical knowledge of current network protocols, operating systems and standards, including Windows, Mac OS, Crestron, Extron, or Polycom, Microsoft office, printers, basic multimedia systems and e-mail applications is required. Certifications may be required by the department. A combination of education, experience, and training that would produce the required knowledge and abilities could be considered. Technician II: Bachelor’s degree in a related field with at least two years working experience with technical knowledge of current network protocols, operating systems and standards, including Windows, Mac OS, Crestron, Extron, or Polycom, Microsoft office, printers, basic multimedia systems and e-mail applications is required. Certifications may be required by the department. A combination of education, experience, and training that would produce the required knowledge and abilities could be considered.

Nature & Purpose of Position
Technician I: Supports and maintains level I in-house computer systems, desktops, and peripherals. Performs level I installation, diagnosing, repairing, maintaining, and upgrading all minor hardware and equipment while ensuring optimal workstation performance. Troubleshoot level I issues in a timely and accurate fashion. Technician II: Supports and maintain level II in-house computer systems, desktops, and peripherals. Performs level II installation, diagnosing, repairing, maintaining, and upgrading all minor hardware and equipment while ensuring optimal workstation performance. Troubleshoot level II issues in a timely and accurate fashion.

Primary Responsibilities
Technician I: With supervision, installs, configures, tests, maintains, and troubleshoots minor level I end-user workstation hardware and software. Responds to service requests regarding PC and/or hardware issues. Accurately documents instances of hardware failure, repair, installation, and removal. Constructs, installs, and tests customized configurations based on various platforms and operating systems. Works with SHSU team members as needed. Performs other related duties as assigned. Technician II: Installs, configures, tests, maintains, monitors, and troubleshoots level II user workstation hardware and peripheral devices and level II associated end user workstation software products where required. Responds to incoming service requests regarding computer, hardware issues and software issues. Helps maintain an inventory of workstations and related equipment. Accurately documents instances of hardware failure, repair, installation, and removal. Supports development and implementation of new technology projects and new hardware installations. Performs all the duties of the Technician I. Provides guidance to other members of the team as required. Performs other related duties as assigned.

Other Specifications
Technician I: Requires a working technical knowledge of networked and stand-alone PC software, general understanding of Windows registry, file systems and networks. Good written and oral communication skills and the ability to present ideas in a user-friendly language are necessary. Must be self-motivated and detail oriented with a strong customer service orientation. This position involves the ability to set priorities and procedures for accomplishing work based on previous experience and knowledge of organizational policies and procedures. Work has some technical complexity and issues are resolved based on knowledge from experience and/or college level courses. Policy interpretation is limited to situations which have been previously defined and parameters established. During emergencies, operational failures, and peak use periods, employee may be called in when off shift to work an extended shift. Special procedures sometimes require extended hours. Must be able to lift up to 50 pounds on a regular basis throughout a normal workday. Some travel is required. Technician II: Requires a working technical knowledge of networked and stand-alone PC software, general understanding of Windows registry, file systems and networks. Must be able to read and understand technical manuals and procedural documentation. Ability to conduct research into computer issues and products. Effective interpersonal skills and relationship-building skills, good written and oral communication skills, ability to present ideas and concepts in user-friendly language and strong customer-service orientation are required. Ability to set priorities and procedures for accomplishing work based on previous experience and knowledge of organizational policies and procedures is necessary. Work is of moderate technical complexity and issues are resolved based on knowledge from experience and/or college level courses. Policy interpretation is limited to situations which have been previously defined and parameters established. During emergencies, operational failures, and peak use periods, employee may be called in when off shift to work an extended shift. Special procedures sometimes require extended hours. Must be able to lift up to 50 pounds on a regular basis throughout a normal workday. Some travel is required.

Full Time Part Time
Full Time

Quicklink
http://shsu.peopleadmin.com/postings/24482

EEO Statement
Sam Houston State University is an Equal Opportunity/Affirmative Action Plan Employer and Smoke/Drug-Free Workplace. All qualified applicants will receive consideration for employment without regard to race, creed, ancestry, marital status, citizenship, color, religion, sex, national origin, age, veteran status, disability status, sexual orientation, or gender identity. Sam Houston State University is an “at will” employer. Security sensitive positions at SHSU require background checks in accordance with Education Code 51.215.

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1. * How did you learn about this position?
   • The Chronicle of Higher Education
   • Diverse Issues in Higher Education
   • HBCU Connect - Historically Black Colleges and Universities
   • HACU - Hispanic Association of Colleges & Universities
   • The Journal of Blacks in Higher Education
   • Association for Women in Science
   • TWC - Work in Texas
   • Inside Higher Ed
   • Higher Ed Jobs
   • HERC - Higher Education Recruitment Consortium
   • SHSU Website
   • SHSU Employee
   • Other
2. If your response to the question above was "Other" please indicate from what source.

   (Open Ended Question)