Business Analyst for Business Operations and Continuity
Business Analyst for Business Operations and Continuity
The George Mason University, Office of the University Registrar invites candidates to apply for the Business Analyst for Business Operations and Continuity position. George Mason University has a strong institutional commitment to the achievement of excellence and diversity among its faculty and staff, and strongly encourages candidates to apply who will enrich Mason’s academic and culturally inclusive environment.
The Office of the University Registrar actively supports and leads change while serving as a strategic partner to those the Office serves, focusing on the ways to become more efficient, effective, and improving services to University constituents in meeting the needs of an evolving higher educational environment.
The Office of the University Registrar is one of several central units under the authority of the Office of the Provost and reports to the Associate Provost for Academic Initiatives and Services. The Business Analyst for Operations and Continuity, a direct report to the University Registrar, is a member of the Registrar’s leadership team and is to be a visionary leader, effective manager, and active participant in improving services throughout the University. The incumbent will contribute to strategic planning that enables the OUR to ensure the accuracy and integrity of student academic records at George Mason University.
Major Position Functions:
The incumbent serves as an internal business analyst expert responsible for reviewing and maintaining the Office of the University Registrar’s policies and procedures with the aim of identifying possibilities for improving organizational effectiveness. This will require the individual to coordinate and work collaboratively with the University Registrar and the units within the office to implement and/or review procedures and disseminate information.
This position leads and participates in departmental and university-wide efforts at multiple campuses (Fairfax, Manassas, Arlington, lncheon-South Korea) to continuously improve policies, processes, and services in support of the university’s goals and initiatives to provide the best possible constituent service experience, especially those related to academic and administrative units including associate deans, directors, and other high-level leaders.
Leadership – 30%
- Effectively communicates and demonstrates excellent administrative and human interaction skills, particularly in balancing the diverse needs of the academic community and those of academic affairs while working effectively within the Office of the University Registrar;
- Works proactively with the University Registrar, Associate Registrars, Assistant Registrars, central departments, academic units, and university leadership on changes to business processes;
- Manages all office assessment activities, including the development, updating, and maintenance of documentation, and validation of all procedures and policies. The individual will also develop, implement, and assess procedures and policies to make recommendations on data and process enhancements regarding student records and develop action plans for deficiencies in collaboration with the senior management team;
- Provides situational updates, as well as project status updates, to the University Registrar.
Continuity of Operations – 25%
- Maintains the Office of the University Registrar’s business continuity of operations (COOP) plan and Emergency Response Plan (ERP) in collaboration with University Registrar and senior leadership team;
- Develops and maintains the Office of the University Registrar’s Retention and Disposal of Student Records Plan, working in collaboration with the senior-management team and in accordance with AACRAO recommendations;
- Maintains the Office of the University Registrar’s website and assists with drafting standard office communications to students, faculty, and staff. Creates, hosts, and reviews instructional guides, videos, and quick user guides hosted on the registrar’s website;
- Assists with compiling data for auditors, government agencies, and others in the campus community;
- Maintains a central repository of user guides, trainings, and assessments. Works collaboratively with each unit to develop and update process documentation.
Business Process Management – 25%
- Assists with implementation and enforcement of University policies and procedures; researches potential effects of proposed state and federal legislation on Office of the University Registrar processes. Communicates updates to the University Registrar and office staff;
- Assists in analysis and proposal of alternative business processes; advises and assists in implementation of new processes;
- Assists with the research and resolution of duplicate PIDM issues, working with Office of Admissions and the OUR IT team to analyze and merge records appropriately;
- Assures the release of student information within the regulations of the Family Educational Rights and Privacy Act of 1974, as amended and within University policy and guidelines.
Support the University Registrar – 15%
- Supports the University Registrar with office operations while exercising sound judgement, diplomacy, and confidentiality when interacting with constituents;
- Collaborates with the University Registrar, Associate, and Assistant Registrars to realign work between departmental teams to support the University’s operational excellence and strategic planning goals;
- Assists the University Registrar in prioritizing multiple competing projects and managing the time of staff and resources accordingly to complete departmental responsibilities in a timely and efficient manner;
- Participates in the overall planning of activities within the Office of the University Registrar, developing, recommending, and implementing major policy and procedural changes.
Unspecified Responsibilities – 5%
Performs other related duties as assigned. The omission of specific duties does not preclude the Registrar from assigning duties that are logically related to the position.
- Master’s degree from an accredited college or university plus 5-7 years of experience in a related area including management experience, or equivalent training and experience;
- Progressive and proven track record of excellent leadership and management;
- Experience in managing multiple projects;
- Exemplary interpersonal and communication skills, both verbal and written;
- Ability to work well under pressure and to maintain good relationships with colleagues;
- Experience building motivated and skilled teams, emphasizing collaboration, flexibility and empowerment;
- Demonstrated ability to manage change in a complex educational environment;
- Ability to work independently, as well as collaboratively team member, and in leadership roles;
- Demonstrated analytical and problem solving skills;
- Experience with a multitude of technologies including Microsoft Office suite with spreadsheet experience;
- Commitment to providing exceptional service.
- Experience in administering student records in a Banner administrative environment;
- Experience with Banner and DegreeWorks strongly preferred, or similar background with an aptitude for leaning new software systems;
- Progressively responsible management experience in a large higher educational system;
- Knowledge of curriculum and academic programs structures in a university environment.
Special Instructions to Applicants:
This position will remain open until filled. For priority consideration, applicants must apply for position number FA747Z at https://jobs.gmu.edu by September 14, 2020; complete and submit the online application; and upload a cover letter, resume, and a list of three professional references with contact information.
George Mason University is an equal opportunity/affirmative action employer, committed to promoting inclusion and equity in its community. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability or veteran status, or any characteristic protected by law.