UC San Diego
Salary Range: $52,000 - $62,250 /year
Enrollment Management (EM) is a multi-unit department currently within the Office of the Executive Vice Chancellor-Academic Affairs. The Unit is led by the Associate Vice Chancellor for Enrollment Management (AVC EM), who serves as the Chief Enrollment Officer of the University. EM is comprised of multiple high-profile, core functional units including: the Office of Admissions, Office of the Registrar, Financial Aid & Scholarships Office, Enrollment Management Technology Services (EMTS), Cal-SOAP, Creative Services, Enrollment Analytics, Parent & Family Programs, and the Business Office. EM’s core functions oversee undergraduate admissions and student outreach, continuing student enrollment management, and financial aid and scholarship management.
The Financial Aid and Scholarships (FAS) Office works collaboratively with the Office of Admissions from recruitment through enrollment. The office works to ensure all admitted and continuing students have adequate financial resources available to attend UC San Diego. The FAS Office administers over $500 million in support to undergraduate students and $15 million to graduate/professional level students (excluding Health Sciences). About 60% of undergraduates receive some form of support, with this number growing each year. The staff provides outreach services, counseling, eligibility and verification determination, budgeting, awarding, reconciliation of payments, and federal, state, and university reporting.
Under general supervision of the Associate Director, Scholarships, the Scholarship Counselor is empowered to serve UC San Diego students (prospective students, current students, and families) related to scholarship opportunities and general financial aid information. In this position, the Scholarship Counselor is an experienced professional who knows how to apply theory and put it into practice with in-depth understanding of the professional field. The incumbent possesses broad job knowledge, and provides individual counseling to prospective students and their families on non-routine, sensitive aid issues by analyzing each student's situation and providing advice regarding possible options.
The Scholarship Counselor independently performs the full range of responsibilities within the function, including the development of scholarship and financial aid outreach activities; assignment of scholarship programs where applicable; and approval and coordination of the disbursement of scholarship funds toward the payment of university bills. In this capacity, the Scholarship Counselor analyzes problems/issues of diverse scope and determines appropriate solutions, including the certification of renewal eligibility for multi-year scholarships, and reconciliation of funds and scholarship policies with outside agencies.
The Scholarship Counselor will be responsible for applying a broad understanding of student aid program practices and policies to determine appropriate allocation of aid awards and authorize exceptions. In the course of their work they apply advance operational approaches to independently resolve unique and complex problems related to eligibility or insufficient resources to sustain a student in school. They will also be responsible for exercising professional judgment in approval decisions over a range of issues, and counseling students from culturally and financially diverse populations.
Available to work evenings/weekends during peak periods; some domestic travel may be expected.
• Please submit a cover letter for a complete application.
• Experience and working knowledge of policies, regulations, and practices for awarding financial aid; specialized knowledge of particular programs. In-depth knowledge of regulations in interpreting and administering of federal, state and university scholarship and financial aid programs to ensure compliance applying complex rules and laws, writing and presenting concise findings with recommended course of action.
• Experience and working knowledge of University policies, processes, and procedures. Critical understanding of the fiduciary responsibility of the university as approval decisions for funding each student are made and the associated reconciliation and reporting are completed on behalf of the university to external agencies.
• Working knowledge of advising and counseling techniques. Have a thorough comprehension of the vast number of socioeconomic factors that play a part in students' eligibility for scholarship opportunities and possess the ability to advise and direct students based on these factors.
• Ability to interpret policies and develop procedures to ensure compliance. Knowledge of financial aid and scholarship policies, procedures, and eligibility requirements for federal, state, and university programs. Knowledge of fiscal management policies and practices to ensure appropriate reconciliation of funds and related reporting requirements.
• Problem identification, critical thinking, and problem solving, judgment and decision-making skills. Ability to counsel, advise, disseminate financial aid and scholarship information, educate staff and administration, make referrals for students and staff over wide range of subjects relating to the financial aid process, eligibility requirements, navigating through university-wide administration.
• Good communication skills while utilizing professionalism and confidentiality. In cases of dealing with students in crisis or with sensitive financial or family issues, able to counsel and handle difficult situations with sensitivity and responsiveness to student needs and knowing when to make appropriate referrals if needed.
• Organizational skills and ability to prioritize work and meet deadlines. Ability to calculate financial aid with attention to detail and accuracy. Ability to achieve short and long range goals in a fast paced environment with frequent interruptions and changing priorities. Strong initiative, sound judgment, independent thought, and precise attention to detail with a high degree of professionalism.
• Excellent written and verbal communication skills. Active listening skills. Strong customer service orientation skills. Ability to communicate effectively and in a sensitive and confidential manner with campus colleagues to ensure student success and to respond to students who are in financial crisis.
• Strong proficiency with standard office software as well as internet and email applications. Working knowledge of common University-specific computer application programs.
• Knowledge and ability to use a variety of software tools such as Microsoft Office and University student information systems. Experience using complex databases. Ability to define specifications for database programming.
• Job offer is contingent upon a satisfactory clearance based on background check results.
• Duties may require direct contact with children (defined as individuals under the age of 18). Completion of the Child Abuse and Neglect Reporting Act (CANRA) form is required.
The University of California is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, age, protected veteran status, gender identity or sexual orientation. For the complete University of California nondiscrimination and affirmative action policy see: http://www-hr.ucsd.edu/saa/nondiscr.html