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Success Coach (Academic Advising)

Reading Area Community College
Reading, PA

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Administrative Jobs
Institutional & Business Affairs, Athletics
Employment Type
Full Time
Institution Type
Community College

Job Details

Application Instructions

Send a cover letter, resume, and three (3) professional references, to

Please indicate the job code ARES-SC in the subject line of your email.

After sending in your documents, please fill out the online Job Applicant Identifier form. RACC is an equal opportunity employer. In compliance with government regulations we are required to record numbers of job applicants by sex and ethnic category. We ask that you indicate your race or national origin and sex, but you are not required to provide this information. This information will not be kept with your application and will be used only in accordance with state and federal regulations.

Background Check

If you are chosen for this position, a background check will be required. Full details regarding the background check are available here.

Job Details Title:Success Coach (Academic Advising)Announce date:10/09/2023Apply by date:Open Until FilledApplication status:Accepting ApplicationsPosition type: Part-time Salary:$19.00 per hour

Working Hours:

Working hours for this position consists of up to 15 hours per week (between the hours of 8 a.m. and 7:30 p.m.). All work hours will be conducted on site. Hours will be based upon the Advising Center needs, employee availability and current teaching load and other assigned duties at the college. Hours will be agreed upon on a semester-by-semester basis and are not guaranteed every term.


The Success Coach will serve as a general advisor for new and current students. This individual will be knowledgeable about initial course placement, registration policies and procedures, basic financial aid and campus resources and will serve as an initial advising contact for new students. This position will also support current students through general advising, course selection and referral to campus support systems. Special populations of students may be assigned as needed.

Essential Duties and Responsibilities:
  1. Provide new and current student advising drop in services, scheduled appointments and events as assigned.
  2. Advising sessions may be conducted in person, via phone or computer, however the Advisor will be expected to work on site to provide maximum availability to students.
  3. Advise, monitor and track special populations of students as assigned
  4. Follow placement test score standards and provide guidance on course selection based on student performance.
  5. Assist students in understanding and adjusting to the demands and culture of higher education
  6. Assist with events and other learning opportunities that support career students in reaching their academic and career goals.
  7. Assist students in maintaining good academic standing, informing them of relevant policies, procedures and campus resources.
  8. Develop and maintain a thorough understanding of RACC programs (credit and non-credit), and assist students in identifying which programs effectively meet their goals.
  9. Maintain appropriate documentation of all student contacts.
  10. Assist students in identifying the most effective and efficient path to program completion.
  11. Maintain positive and productive working relationships with all Program Administrators and faculty to ensure that students receive accurate and reliable information.
  12. Refer students to appropriate campus resources for assistance with disability services, academic and personal issues and other college-related concerns.
  13. Refer students to appropriate community resources.
  14. Perform other related duties as assigned.
Supervisory Responsibilities:

This job has no supervisory responsibilities.


To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education and Experience:


  1. Bachelor’s Degree required.
  2. One year (full time equivalency) of experience working in a counseling/advising capacity in an educational setting required.
  3. Experience working with individuals with diverse academic needs
  4. Demonstrated strong communication skills.
  5. Proficiency with Microsoft Office (especially Word, Excel, and PowerPoint) and Internet skills.


  1. Bachelor’s degree in counseling, education or human-service related field strongly preferred.
  2. Bilingual (Spanish/English).
  3. Community College experience.
  4. Demonstrated understanding of course sequencing and how to develop an educational plan.
  5. Knowledge of Colleague or other college administrative software.
Computer Skills:

To perform this job successfully, an individual should be able to use Microsoft Office (especially Word, Excel, and PowerPoint) and Internet skills. Knowledge of Ellucian Colleague or other administrative software a plus.

Other Skills and Abilities:

Excellent communication and public speaking skills. Excellent interpersonal skills. Ability to work well with people. Excellent one-on-one and group presentation skills. Excellent written communication skills especially in the areas of report writing and business correspondence.

Communication Skills:

Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations. Ability to write reports, business correspondence, and procedure manuals. Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public.

Mathematical Skills:

Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rate, ratio, and percent and to draw and interpret bar graphs.

Reasoning Ability:

Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.

Physical Demands:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this Job, the employee is regularly required to sit and talk or hear. The employee is occasionally required to stand; walk; use hands to finger, handle, or feel and reach with hands and arms. The employee is occasionally required to walk, stoop, kneel, crouch or crawl. The employee must occasionally lift and/or move up to 10 pounds. Specific vision abilities required by this job include close vision, distance vision, peripheral vision and ability to adjust focus.

Work Environment:

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

The noise level in the work environment is usually moderate.


Working at Reading Area Community College

Reading Area Community College (RACC) is a mid-size comprehensive community college located in historic Berks County, Pennsylvania in the City of Reading.  The College serves not only Berks County but draws students from the surrounding area.  Located less than 60 miles from Philadelphia and 50 miles from Harrisburg, Reading and its suburbs offers a quality-of-life, as well as access to major cultural, urban environments.               

The institution is committed to a philosophy of student success with an experienced, dedicated faculty and staff.  The academic portfolio includes 40-plus programs ranging from liberal arts to engineering, as well as a unique center devoted to cutting edge technologies supporting local businesses and industries.  The College has incorporated a strong commitment to technology and is adding each year to its online course offerings as well as blended, hybrid courses enabling the community year round access to quality education.  The College is also designated the only Hispanic Serving Institution (HSI) in Pennsylvania.

The College is looking to attract individuals who are interested in helping Reading Area Community College continue its evolution as a standard for opportunity, excellence, and hope for students. RACC is devoted to enabling students to fulfill their academic goals.   We particularly welcome applications from energetic, enthusiastic individuals who wish to be a part of a growing, thriving community college and who share this commitment.

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