Director of Tutoring Services

Job description

Category:: Administrative/Staff
Department:: Center for Academic Success
Locations:: Springfield, MA
Posted:: Jul 30, 2020
Closes:: Open Until Filled
Type:: Full-time
Ref. No.:: 2528

About American International College:

American International College is a private, coeducational institution of higher education located on a 70+ acre campus in Springfield, Massachusetts. The campus has 42 buildings on two sites approximately 1/2 mile apart with a total of approximately 660,000 gross square feet. Included in the inventory of buildings are student residences for a resident population of 900 students. Founded in 1885, the College has approximately 3200 graduate and undergraduate students. AIC offers a variety of undergraduate and graduate programs through the Schools of Business, Arts and Sciences; Health Sciences; and Education. The mission of the College is to transform student lives through career focused learning, with a strong foundation in the liberal arts, a commitment to serving the community, and a high level of involvement in the global economy.

AIC strives to create a diverse and inclusive campus community that is representative, at all job levels, of the students we serve. We are an EEO employer and we welcome applications from individuals for positions where they are underrepresented.

Job Description:

  • Provides leadership for the Tutoring Center, including embedded tutoring, peer tutoring, online tutoring, and other peer-to-peer and professional staff led programs at the undergraduate and graduate levels.

  • Manages the daily operations of the Tutoring Center, Writing Center, and other offsite and campus tutoring or support activities. Hires, trains, supervises and evaluates Center staff and student assistants. Provides mentoring and career development when possible.

  • Conducts long range planning of work including recommending changes in practices and procedures related to scope of work. Develops program evaluation and assessment tools. Identifies resources needed and develops budget requests. Manages tutoring budget, related policies and procedures, grant-related activities, etc.

  • Develops and maintains regular and ad-hoc reports to monitor the effectiveness of tutoring efforts and to provide critical data and information to other campus departments re: students and effective practices. Consults with academic units and student support units to determine tutoring support needed across the curriculum. Collaborates with units across campus to develop and provide effective tutoring services.

  • Develops appropriate strategies, messaging, and campaigns to reach target audiences on campus (and off). Effectively markets tutoring services. Directs creation of internal distribution materials and coordinates classroom informational presentations as requested by faculty. Develops materials for College, department meetings and new faculty orientations. Distributes information to appropriate staff and departments.

  • Coordinates Center outreach efforts with campus programs and fosters relationships for collaboration with cross-campus partners.

  • Coordinates New Tutor Training Program for all peer and paid tutors.

  • Serves on college committees as needed.

  • Other Duties as assigned


  • Required Degree(s): Master's degree
  • Required Field of Expertise: 3-5 years of tutoring experience in an educational setting
  • Preferred Field of Expertise: 3-5 years of tutoring experience in higher education


  • Knowledge of: student academic support literature, innovative approaches to academic support; best practices in working with students from historically under-served populations; best practices in higher education, which focus on student learning outcomes and learning assessment; and operational and fiscal analysis and techniques.
  • Ability to work collaboratively and effectively across disciplinary boundaries with faculty, students and staff.
  • Ability to work with and respond to the needs of students and faculty from a variety of academic disciplines and diverse cultures
  • Ability to plan, organize, and direct others in the formation of program and policy in the operation of the various activities of Tutoring Services.
  • Demonstrated ability to provide leadership, management and facilitation skills.
  • The ability to communicate effectively, both orally and in writing.

Additional Information:

Work Schedule

This is a full-time, exempt level, benefit eligible position. Normal office hours are Monday through Friday, 8:30 am - 4:30 pm. The hours are flexible to the needs of the department and require occasional pre-scheduled weekend and evening event work.

AIC is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status, or any other characteristic protected by law.

Application Instructions:

Qualified applicants should save and submit the following documents with the online application.

  • Brief cover letter
  • Current resume
  • Contact information for three professional references (one of which must be a current or prior supervisor)

Review of applications will continue until the position has been filled.




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Job No:
Posted: 7/31/2020
Application Due: 9/29/2020
Work Type: