NOLS Expedition Admissions Manager
Job Title: NOLS Expedition Admissions Manager
Reports to: NOLS Director of Operations
Job Objective: NOLS’ Expedition Admissions Manager oversees the systems and communication strategies that shepherd field students in their enrollment process from the day they complete an application until they meet their instructors on the first day of their course. The Expedition Admissions Manager leads an Admissions team that provides timely and effective communication to ensure that enrolled students feel connected to NOLS from the day they enroll and are well-oriented to the program they chose when they arrive at NOLS. This position will likely expand to oversee the enrollment support for field students from other business units within NOLS.
- Must embrace complexity and systems management, and thrive in a fast-paced environment.
- History of successful team leadership and student-oriented service.
- Should enjoy collaborative leadership cross-departmental communication.
- Ability to work effectively both in a team and independently to prioritize and problem solve department work to achieve student service goals.
- Ability to quickly orient to and communicate effectively with a broad range of internal and external stakeholders.
- Experience as supervisor and team leader.
- Passionate customer service professional and effective at communicating through conflict.
- Excellent written and verbal communication skills.
- Adept at learning a variety of technology platforms. Some experience with database and customer service information systems. Microsoft Office/Google Drive applications, and ability to quickly learn required NOLS systems.
- Develop strategies to lead student enrollment experience while achieving exceptional customer service, efficient student account management, and quality student educational outcomes.
- Facilitate a growth-oriented environment in the Expedition Admissions department so that each staff member enjoys and feels successful in their role as part of the enrollment support team.
- Recruit, train, and evaluate Admission department staff.
- Manage systems that support student relationships from time of application to start of course including, but not limited to, overseeing student orientation to program, roster management, college credit, and required enrollment documents.
- Collaborate with NOLS locations to provide support for enrolled students.
- Communicate with students and parents should issues or complaints arise in the enrollment process.
- Assist in tracking enrollment numbers, course demand, and availability. Provide input on course creation and cancellation.
- Analyze information systems to develop more efficient ways for the Admissions team to support strong program match, applicant retention, and student orientation for all Expedition students.
- Other duties as assigned by Operations director.
Leadership of Supervisory Duties: The Expedition Admissions Manager supervises a team of approximately ten, including admission officers, registrar, enrollment support, and medical review experts. The position collaborates regularly with Operations program teams at locations, and the Marketing team. Leads NOLS customer services culture and develops student enrollment initiatives to meet enrollment goals, while implementing NOLS’ admission policies.
Funds and/or Property: Responsible for outside vendor agreements, departmental budget management, generating reports, and expenses via credit card.
Equal Employment Opportunity: NOLS does not discriminate on the basis of race, color, religion, national origin, sex, sexual orientation, gender identity, age, genetics information, disability unrelated to job or admission requirements, or status as a protected veteran. The school’s nondiscrimination policy applies to all phases of its employment process, its admission and financial aid programs, and to all other aspects of its educational programs and activities. Retaliation directed to any person who pursues a discrimination complaint or grievance, participates in a discrimination investigation, or otherwise opposes unlawful discrimination is prohibited.
Criminal Background Check: A criminal background check is required from all NOLS employees.
E-verify: NOLS participates in E-verify
Motor Vehicle Record: Applicants must be at least 21 years of age by the position start date and possess a valid driver’s license. Must have a clean driving history and be able to meet the criteria for NOLS vehicle insurance coverage.
Work Location: This position is based at NOLS Headquarters in Lander, Wyoming.
To Apply: Send a cover letter and resume to:
Operations Office Manager, Debbie Derbish ([email protected])
Contact: For questions about the position email Operations Director Rachael Price ([email protected]).
Closing Date for Applications: July 26, 2020
Starting Date: ASAP. Latest is early August.
Thank you for your interest in NOLS. Please consider providing some optional, anonymous information by visiting this link. 7/2020
NATIONAL OUTDOOR LEADERSHIP SCHOOL
1980 Founded in 1965 as the National Outdoor Leadership School by Paul Petzoldt to teach wilderness skills through extended expeditions, NOLS has greatly expanded the breadth and reach of its exceptionally high-quality wilderness and leadership education programs and has emerged as the global leader in the field. The founder’s vision of nurturing leaders who know how to live responsibly in the wilderness and are capable of teaching others to do the same endures today and comes to life through a diverse and passionate community of “NOLSies.” NOLS staff, students, trustees, and alumni share a commitment to wilderness, education, leadership, safety, community, inclusivity, and excellence that guides the organization’s modern vision. With a new President and Executive Team, NOLS will build on this legacy and utilize the broad scope of NOLS’ expertise to inspire its community and to continue innovating programs that attract and engage students, whether in classrooms close to home or in remote wilderness areas around the world.
NOLS is headquartered in Lander, a small community in west-central Wyoming, nestled at the edge of Shoshone National Forest and the Wind River Mountains, where NOLS also holds the forest’s largest land use permit. Although based in Lander, NOLS is a global organization in its expertise, outlook, and influence. It has 15 unique operational locations worldwide, operates in all 50 states and in dozens of countries, and employs nearly 1,400 individuals as full-time and part-time staff. NOLS enrolls more than 28,000 students annually and has more than 360,000 active alumni. The school has an annual budget of approximately $40 million and an endowment of just over $50 million.
NOLS stands at an exciting inflection point. Its mission of connecting a global audience with wilderness experiences and developing leadership skills has never been more relevant. The school has matured as an organization and grown significantly, expanding its mission, global reach, and programmatic offerings. With long-tenured stability in the Finance Department, we seek a new leader to maintain excellence, and grow our programmatic reach with fiscal discipline.
NOLS develops the next generation of leaders and cultivates new and diverse audiences through its core educational pillars in Expeditions, Wilderness Medicine, Custom Education, and Risk Services. With an innovative curriculum, powerful pedagogy, and world-class instructors, NOLS courses focus on building interpersonal and outdoor skills that transform lives and prepare students for success in school, careers, and beyond. Wherever students travel or learn with NOLS, they emerge with a leadership framework and “expedition behavior” that emphasizes these values: competence, communication, judgment, teamwork, respect for others, self-awareness, optimism, vision and action, and tolerance for adversity.
NOLS began by leading wilderness expeditions, and expeditions remain a significant part of the school’s identity and mission. Alumni of NOLS Expedition courses feel a particular passion and conviction about the school and describe profound experiences on these lengthy, fully immersive, and demanding courses.
On NOLS Expeditions, students spend anywhere from one week to several months in the wilderness at one of the school’s 15 locations, learning outdoor skills like backpacking, rock climbing, kayaking, and more. Students experience a rigorous leadership progression and build confidence as they practice leading in real-life situations. In recent years, demand for expeditions has softened, especially for extended, semester-long courses. In this digital age, to overcome the headwinds posed by interest in shorter courses, the Expeditions program must clearly articulate the unique value of leadership and personal development granted by extended wilderness experiences. The CFO will be an integral partner in modeling business scenarios, determining cost factors, and helping inform the financial aspects of programmatic choices as part of the executive leadership team.
STAFF AND STUDENTS
NOLS accomplishes its mission through an extraordinary team of faculty and ‘in-town’ professionals: whether it is engaging a prospective student on their first call to NOLS Admissions or helping a multi-course graduate winnow their best options for an Alumni Trip. NOLS thrives because of the hard work and expertise of 150 administrative staff located in NOLS headquarters in Lander and over 250 staff overseeing operations of the school’s 15 domestic and international locations. NOLS instructors are gifted field and classroom educators without parallel. Each year, over 1,150 instructors share their talents as wilderness, medical and leadership experts, and world-class risk managers who create transformative student experiences.