Job location: Chicago, IL

The Chicago School of Professional Psychology (TCSPP) is currently seeking an Associate Director of Student Support reporting to the Associate Campus Dean. The Manager will be responsible for managing, developing and supporting a staff of Student Support Counselors (SSCs) located in Chicago for the TCSPP Online Campus.

Principal Duties:

• Leading SSCs in development of excellent student support service skills that create an environment of student centered focus and support
• Leading SSCs in the development of strong time management and organization skills necessary to manage assigned populations
• Work closely with academic departments in the development of sound student support initiatives focused on retention and retention toolkits specific to department programs
• Support academic departments’ efforts to assist students with using their strengths to achieve success while addressing opportunities for growth such as improving their time management and prioritization skills or building a support system
• Monitoring SSC progress and completion of intervention tasks, student contact requests and appointments used to support student needs as they progress towards degree completion
• Collect data to assess the prior year’s retention and forecast for future terms
• Identify and develop strategies and create plan to implement strategies while also assessing efficacy of the implementation
• Identify risks and obstacles standing in the way of student progress and develop solutions to promote student success
• Collaborate with Business Manager and Director of Student Support to forecast credit hours and continuing student totals and risk population on a weekly basis
• Assist in development and maintenance of ongoing training to SSCs to continue to grow their institutional, program and student support services skills
• Assist with school leadership in developing standard operating procedures as well as communication strategies
• Collaborate with Senior Directors of Admissions at Online Campus in strategies for success of incoming students, identify potential risk factors of new students and working for student success as they onboard into their programs
• Work closely with appropriate departments to develop re-recruitment efforts for withdrawn students
• Maintaining an online student population
• Adhere to and ensure staff adheres to all internal, Federal, DOE, regulatory, and Affiliate policies and procedures, integrity and ethical standards.

Desired Qualifications:

• Must be a self-starter, with an attention to detail; possess high-level organizational and problem solving abilities
• Skilled communicator with excellent verbal and written communications skills
• Ability to work independently in service-oriented environment
• Excellent customer service, critical thinking, and problem solving skills
• Experience and proficiency in student information systems – preferably CampusVue - with an emphasis on working with the end users (Office of the Registrar, staff, faculty)
• Experience with Excel and SPSS
• Some evening and weekend work required particularly around start times
• Must possess integrity, ambition, and be process and results-driven
• Bachelor’s degree; master’s degree preferred
• Minimum of 5 years of student retention focused experience in a higher education setting
• Experience working with online population and/or remote users
• Demonstrated success in implementation and improvement of student retention
• Demonstrated experience in managing a high level of work in a fast paced environment

The Chicago School of Professional Psychology offers a generous compensation and benefits package, as well as the opportunity to work for a leader in the field of education. Some of our key benefits include: generous paid time-off, medical and dental coverage, company-paid life and disability insurance, retirement plan with employer contribution, multiple flexible spending accounts (FSA), tuition reimbursement, professional development, and regular employee appreciation events.

The Chicago School of Professional Psychology is an Equal Opportunity Employer.