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Assistant Director, Financial Aid Counseling Services

Employer
University of the Pacific
Location
Stockton

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Administrative Jobs
Institutional & Business Affairs, Financial Aid
Employment Type
Full Time
Institution Type
Four-Year Institution

Job Details

Posting Details

Job TitleAssistant Director, Financial Aid Counseling ServicesUnion LevelDepartmentFinancial Aid CampusStocktonPosting Number201302107PFull or Part TimeFull TimeNumber of Months12Work Schedule

Work performed during standard business hours; evenings, weekends and travel may be required.

Position End DateOpen Date06/22/2020Close DateOpen Until FilledYesSpecial Instructions to Applicants

For first consideration please apply before July 27, 2020.

Primary Purpose

The Assistant Director, Financial Aid Counseling Services reports to the Associate Director, Counseling Services and manages the day to day operations of the financial aid counseling team. Serves as lead to oversee review of student and parent financial aid documents, independent status, eligibility for financial assistance, and determines appropriate financial aid for special programs, as assigned, utilizing comprehensive knowledge of federal, state, and University regulations, guidelines and policies. Oversees and manages counseling team to ensure the business needs of the operation are met.

Essential Functions

1. Manages and coordinates training of the financial aid counseling team regarding financial aid advising methods, procedures, regulations, and techniques. Supervises a team of four – six financial aid counselors.

2. Primary resource for the daily operations of the counseling area including preparation of monthly counseling schedule, monitoring daily operations to ensure timely response to phone calls, emails, walk-in traffic, et cetera.

3. Manages and supervises student workers. Prepares work schedules for student workers as well as the Peer Counseling student workers.

4. Oversees Peer Counseling program providing in-depth training to participating students.

5. Partners with the Associate Director of Counseling to process student athletic awarding in compliance with NCAA and Title IV regulations.

6. Manages student and parent requests for Special Circumstances reviews.

7. Analyzes complex student and parent applications and financial documents.

8. Direct responsibility for managing over $800,000 and 400 recipients of outside scholarships.

9. Oversees financial aid for special academic programs.

10. Creates and authorizes appropriate aid packages based on student’s circumstances, appeal and/or Satisfactory Academic Progress (SAP) utilizing Professional Judgement.

11. May be required to participate in high school, community college and various outreach activities.

Minimum Qualifications

• Bachelor’s degree; or equivalent combination of education, experience, and training.
• Minimum three (3) years of increasing responsibility in financial aid student counseling, financial aid awarding or managing financial aid programs.

Preferred Qualifications

• Works independently without direct supervision.
• Comprehensive working knowledge and ability to interpret and apply federal, state and University financial aid regulations, policies, and procedures.
• Ability to lead, organize and review the work of financial aid counseling team.
• Knowledge and ability to independently reach difficult decisions utilizing professional judgment.
• Ability to identify and defuse conflict in difficult situations.
• Financial aid experience analyzing and evaluating; ability to make complex decisions regarding financial aid applications and documents.
• Excellent oral, written and customer service communication skills.
• Positive attitude, proven ability to work successfully with diverse populations and demonstrated commitment to promote and enhance diversity and inclusion.
• Skills needed to coordinate and organize multiple complex projects and tasks and the ability to manage competing deadlines.

Physical Requirements

The physical demands described here are representative but not definitive of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Requires extended periods of sitting and repetitive hand/wrist motion while using computer keyboard and phone. Occasional standing, walking across campus, climbing stairs, bending, stooping and reaching. Occasional lifting up to 25 pounds.

Work Environment/Work Week/Travel:
Work performed during standard business hours; evenings, weekends and travel may be required.

Hiring RangeCommensurate with experience, exemptBackground Check Statement

All applicants who receive a conditional offer of employment are required to execute a release and authorization for a background screening.

AA/EEO Policy Statement

University of the Pacific is an affirmative action and equal opportunity employer dedicated to workforce diversity. In compliance with applicable law and its own policy, Pacific is committed to recruiting and retaining a diverse faculty and staff and does not discriminate in its hiring of faculty and staff, or in the provision of its employment benefits to its faculty and staff on the basis of race, color, religion, national origin, ancestry, age, genetic information, sex/gender, marital status, military and veteran status, sexual orientation, medical condition, pregnancy, gender identity, gender expression, or mental or physical disability.

Posting Specific Questions

Required fields are indicated with an asterisk (*).

  1. * Do you have a Bachelor’s degree; or equivalent combination of education, experience, and training?
    • Yes
    • No
  2. * Do you have at least three (3) years of increasing responsibility in financial aid student counseling, financial aid awarding or managing financial aid programs?
    • Yes
    • No
  3. * Are you currently excluded from participation in Medicare, Medicaid or any other Federal health care program?
    • Yes
    • No
  4. * Have you received notice that you are under review for possible exclusion from Medicare, Medicaid or any other Federal health care program?
    • Yes
    • No
  5. * How did you first learn about this employment opportunity?
    • University of the Pacific Website
    • Asianlife.com
    • Blackperspective.com
    • CentralValleyJobs.com
    • Craigslist
    • Dice.com
    • Higheredjobs.com
    • Hispanic-Jobs.com
    • Indeed.com
    • Insidehighered.com
    • LinkedIn
    • Lgbtconnect.com
    • Metrochamber.org
    • Monster.com
    • Thelaa.org
    • SimplyHired.com
    • Workplacediversity.com
    • Association of American Colleges and Universities (AAC&U)
    • Chronicle of HIgher Education
    • Diverse Issues in Higher Education
    • EDUCAUSE
    • Higher Education Recruitment Consortium (HERC)
    • Higher Education Recruitment Consortium - Northern California (NorCal HERC)
    • Modesto Bee
    • Pacific Employee
    • Personal Referral
    • Professional or Association Listserv
    • Publication or website from a professional organization
    • Sacramento Bee
    • San Francisco Chronicle
    • Stockton Record
    • Agency Referral
    • Other Online Job Board
Applicant DocumentsRequired Documents
  1. Resume
  2. Cover Letter/Letter of Application
Optional Documents
  1. Other Document

Organization

Since its founding in 1851 as California’s first chartered university, University of the Pacific has been transforming the lives of students, enhancing the vitality of its surrounding communities and bringing a pioneering spirit to how we educate and serve.

Pacific is recognized for high-quality academic programs, dedicated faculty mentors and excellent professional preparation built on a strong liberal arts foundation. The university is consistently ranked among the top national universities by U.S. News and World Report and Princeton Review.

University of the Pacific is a dynamic three-city university with campuses in Stockton, Sacramento and San Francisco. With a presence in these three very different and uniquely California cities, Pacific enjoys a truly distinctive footprint in California and the West.

Sacramento

Pacific’s beautiful, tree-lined campus in Sacramento provides a focused learning environment with ties to the power and influence of one of the nation’s most influential capital cities. Complementing the legal studies offered at the McGeorge School of Law, new academic offerings are helping address critical issues at the intersection of law, policy, business and health.

San Francisco

Pacific’s high-tech San Francisco campus is strategically situated the heart of one of the world’s most exciting cities. It is home to one of the premier dental schools in the nation, the Arthur A. Dugoni School of Dentistry, as well as high-quality programs in health, technology, and arts and culture.

Stockton

Pacific’s Stockton campus in the heart of the California Delta country is renowned for its idyllic beauty, breadth of outstanding academic programs, vibrant and supportive campus life, and close, dedicated teaching relationships with students. Serving more than 5,000 students, the campus is home to the liberal arts College of the Pacific, a conservatory of music, and schools of business, education, engineering, international studies, and pharmacy and health sciences.

Beyond Our Gates

Pacific students, faculty, and staff are passionate about enriching their communities and serving those in need. Under faculty guidance, students provide dental care and health services and information to the underserved, legal clinics for those in need, and literacy and educational enrichment programs for local schoolchildren. Students, faculty and staff contribute tens of thousands of hours of volunteer service each year. The Center for Professional and Continuing Education offers degree completion, continuing education, workforce training and lifelong learning programs. Pacific centers and institutes work toward solutions to local and regional issues through community partnerships, education and research.

The Pacific Tigers compete in NCAA Division I athletics primarily as a member of the West Coast Conference. Fielding seven men’s teams and eleven women’s teams, the Pacific Tigers continue to add individual and team successes to an already outstanding performance record, including more than 30 conference championships and more than 60 NCAA tournament appearances.

Pacific offers more than 80 programs of study leading to undergraduate, graduate and professional degrees, as well as accelerated programs in business, education, law, engineering and the health sciences. Total enrollment at all three campuses is more than 6,000 students.

With a focus on teaching, close faculty-student interaction, academic excellence and real-world learning, Pacific prepares individuals for lifelong personal and professional success.

Learn more at Pacific.edu.

Diversity Profile

The University of the Pacific community - including students, faculty, staff, administrators, and alumni - believes that diversity and inclusion are essential to the fulfillment of our institutional mission. We value inclusiveness in learning, curricular and co-curricular programming, campus climate, recruitment, admissions, hiring and retention. We remain deeply committed to promoting and maintaining a civil community that facilitates opportunities for shared understanding and expression of individual and collective truths. Moreover, we resolve to maintain a community that is respectful of all persons despite differences in age, citizenship, disability, ethnicity, gender identity or expression, geographic origin, language, marital status, nationality, philosophical beliefs, race, religion, sexual orientation, or socioeconomic status.

The University of the Pacific community - including students, faculty, staff, administrators, and alumni - believes that diversity and inclusion are essential to the fulfillment of our institutional mission. We value inclusiveness in learning, curricular and co-curricular programming, campus climate, recruitment, admissions, hiring and retention.

We remain deeply committed to promoting and maintaining a civil community that facilitates opportunities for shared understanding and expression of individual and collective truths. Moreover, we resolve to maintain a community that is respectful of all persons despite differences in age, citizenship, disability, ethnicity, gender identity or expression, geographic origin, language, marital status, nationality, philosophical beliefs, race, religion, sexual orientation, or socioeconomic status.

We are committed to all members of the Pacific community becoming competent and ethical citizen leaders able to interact effectively and ethically in an increasingly multicultural society and global economy. This transformative process is accomplished through our distinctive integration of liberal arts and professional education promoting innovation, open discourse and dialogue, leadership development, experiential learning and self-reflection.

Pacific Diversity Programs

University Pipeline Programs

Multicultural Affairs

Multicultural Affairs is dedicated to the creation and sustainability of a culturally inclusive community across and within the boundaries of culture, sexual orientation, gender, and other social identities. In service to and in partnership with students, faculty, staff, alumni, and other friends, Multicultural Affairs offers programs, services, and sponsorships such as cultural heritage month observances, diversity leadership retreats, and intercultural trainings that meet the educational and cultural needs of all members of the Pacific community.

Company info
Website
Telephone
209.946.2011
Location
3601 Pacific Avenue
Stockton
CA
95211
US

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