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Music Communications and Front Office Coordinator

Stetson University
DeLand, Florida, United States
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Job Details

Music Communications and Front Office Coordinator

Tracking Code494-280Job Description

The Music Communications and Front Office Coordinator position fulfills a wide variety of customer service duties, faculty and student support, administrative responsibilities, and supervises front office and social media student employees; oversees the creation and production of School of Music communication deliverables in a variety of media platforms; supports the Concert Hall Manager (CHM) in the concert ticketing system with sales of online and advance concert tickets, and concert season passes; and this position reports to the Executive Assistant to the Dean.


Front Office Coordinator

Front Office Support: Friendly and inclusive support to students, faculty, the Stetson community, and the public, via in person, by phone, and by email. Tasks include but are not limited to ordering office supplies, keeping the three Presser Hall printers running, working with vendors and other Stetson departments as needed (Warehouse, Post Office, Finance, Print Shop, Web Services, etc.), and managing student lockers and locker sign-outs

Student Supervisor: Supervises front office student employee

Student recital support: Organize, help the Concert Hall Manager (CHM) schedule the music students to perform on recital each semester; receive and format program information from students and faculty via online form submissions; coordinate with music librarian to edit to Library of Congress standards; collaborate with CHM who will decide order of performers, number of recitals, and venues each week; format, produce, and print programs each week

Ticketing Support: Support the CHM in the School of Music portion of Stetson’s ticketing system; build events within the Stetson and ticketing vendor website; run reports as needed for revenue, donations, ticket sales, customers, etc.; assist CHM with all aspects of Christmas Candlelight tickets, design and maintain annual Concert Series and Jazz Passes

Music Communications

Marketing and media collaborator: primary liaison with Stetson University Marketing; manage SoM image library: acquisition, storage, and selection; manage workflow with SU Marketing plan on print ads in national and regional publications; coordinate the annual advertising schedule with administration;

Concert promotion: collaborate on projects and coordinate on all communications, marketing, advertising creative and promotional activities for the School of Music 200+ annual concerts; concert program coordination, design, editing, and production for approximately 200 concerts each year, work with faculty, students, and guest artists to collect necessary program and biographical information; coordinate with music librarian to edit according to Library of Congress standards maintain sets of program files per year for submission to ASCAP and BMI; administrative writer and editorial support; other SoM communications to include website, email blasts, and Presser TV

Student Supervisor: Supervises front office student employee

Performs other site and position specific functions as assigned

Minimum Education: Bachelor's degree or equivalent experience

Required Skills
  • Possess an inviting, professional, and inclusive environment to the front office of the School of Music (SoM) to all constituents: students, faculty, staff, and the public
  • Possess exceptional oral, writing, and editing skills as well as experience in design and format for both web and print content
  • Highly proficient in Microsoft Office Suite (Word, Excel, PowerPoint, Publisher, Outlook), and proficient in web content management systems (WebGarage) and some experience with ticketing systems.
Required Experience
  • Bachelor’s degree and administrative support experience, preferably in higher education or proven equivalent work experience
  • Proven ability to problem-solve and prioritize a complex set of projects, under deadlines, independently or in collaboration with others
  • Experience in design and format for both web and print content

Salary Grade: 4

Completed COVID-19 Vaccine status required

Job LocationDeLand, Florida, United StatesPosition TypeFull-Time/Regular


Stetson University is located in DeLand, Fla., with a second campus in Gulfport, Fla. and two satellite centers. Founded in 1883 by Henry A. DeLand as the DeLand Academy and later renamed Stetson University to honor its benefactor, John B. Stetson, the university has a storied history of leadership, values and significance. The university is home to many Florida firsts, including the first collegiate newspaper, the oldest schools of business administration and music, the first college of law and was the state's first private university to integrate.

But our story is about more than the buildings at our campuses and those who helped build them; it's really about our students.

The university is led by President Wendy B. Libby, supported by administrative offices which provide services and resources to students and faculty. Stetson University is home to 73 academic programs in four divisional areas and with undergraduate and graduate studies offered in many areas. The university is accreditedby numerous accrediting agencies, including the Southern Association of Colleges and Schools Commission on Colleges, and curriculum is closely aligned with the marketplace to prepare students for life after Stetson. Undergraduate leadership, research, volunteer service and participatory activities flourish at all four of the university's locations.

At Stetson University, graduation isn't the end goal. It's just one stop along the way as students pursue something greater for themselves and the world around them.

At Stetson University, we dare students to be significant.

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