Coordinator of Accessibility Services

Job description

Category:: Administrative/Staff
Department:: Center for Accessibility Services and Academic Accommodation
Locations:: Springfield, MA
Posted:: Jun 16, 2020
Closes:: Open Until Filled
Type:: Full-time Non-Exempt
Ref. No.:: 2502

About American International College:

American International College is a private, coeducational institution of higher education located on a 70+ acre campus in Springfield, Massachusetts. The campus has 42 buildings on two sites approximately 1/2 mile apart with a total of approximately 660,000 gross square feet. Included in the inventory of buildings are student residences for a resident population of 900 students. Founded in 1885, the College has approximately 3200 graduate and undergraduate students. AIC offers a variety of undergraduate and graduate programs through the Schools of Business, Arts and Sciences; Health Sciences; and Education. The mission of the College is to transform student lives through career focused learning, with a strong foundation in the liberal arts, a commitment to serving the community, and a high level of involvement in the global economy.

AIC strives to create a diverse and inclusive campus community that is representative, at all job levels, of the students we serve. We are an EEO employer and we welcome applications from individuals for positions where they are underrepresented.

Job Description:

  • Provide administrative and confidential support to the Center for Accessibility Services and Academic Accommodations (CASAA) including answering telephones, managing calendars and correspondence, maintaining electronic/paper record keeping systems and materials, and coordination and implementation of projects and events. Oversees departmental supplies and submits order requests to purchase from W.B. Mason. In absence of Director, receive and review information in various forms and determine the appropriate method of processing.
  • Evaluation: Compile data on students served, space usage, and any other data requested by Director. Conducts, gathers and submits data for a student feedback survey at the end of each semester to measure satisfaction with CASAA services. Disseminate information and provide explanation and interpretation of established college and CASAA policies and procedures to students or potential students; and direct individuals to sources of additional information and support on campus.
  • Coordinates and schedules the proctoring of all exams within CASAA; manages placement of proctors and space usage to ensure academic integrity is being maintained. Schedules all proctor shifts; reviews proctor time sheets for accuracy; and submits to Director for final review and submission.
  • In accordance with ADA, maintains current knowledge pertinent to servicing students with disabilities in higher education. In conjunction with Director, serves as a CASAA liaison to other departments to assist with coordinating access and promoting awareness regarding access and sensitivity for students with disabilities. Advises students about the CASAA application process.
  • Supervise/train all federal and institutional work study student employees (approx. 1-5 students).
  • Performs other duties as assigned by Director.


  • Required Degree(s): Bachelor's degree
  • Required Field of Expertise: 1-3 years directly applicable experience or 3-5 years related experience, preferably in the provision of services for students with disabilities in a college or university setting.


  • Knowledge of Americans with Disabilities Act (ADA).
  • Must demonstrate ability to exercise astute judgement and discretion on sensitive issues.
  • Possess strong verbal and written communication skills.
  • Demonstrated administrative and organizational skills.
  • Ability to successfully use a variety of computer software applications.
  • Ability to successfully work independently, when needed.
  • Must be able to successfully handle multiple demands efficiently and to organize and prioritize workload.

Additional Information:

Work Schedule

This is a full-time, non-exempt level, benefit eligible position. Normal office hours are Monday through Friday, 8:30 am - 4:30 pm, with one hour unpaid lunch. The hours for the position are flexible to the needs of the department and may occasionally require night or weekend work to fulfill department obligations.

AIC is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status, or any other characteristic protected by law.

Application Instructions:

Qualified applicants should save and submit the following documents with the online application.

  • Brief cover letter
  • Current resume
  • Contact information for three professional references (one of which must be a current or prior supervisor)

Review of applications will continue until the position has been filled.




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Job No:
Posted: 6/17/2020
Application Due: 10/3/2020
Work Type: