Technical Enrollment Coordinator II

Job no: 493447
Position Type: Full-Time
Location: Elgin, IL
Experience Level: Entry-Level
Categories: Office Support
Role: Technical Enrollment Coordinator II

About ECC:

Elgin Community College serves over 9,000 students at every stage of their educational journeys, including university transfer programs, career and technical education, continuing education classes, and adult basic education. As a community, we pride ourselves on nurturing a welcoming campus where every person—students, staff members, faculty members, and campus visitors—feels valued. The work of each ECC employee is central to the college’s mission, and as an employer, the college fosters a positive environment through professional challenges, excellent benefits, and opportunities for recognition and camaraderie.

Work Schedule:

Monday-Thursday 8am-7pm & Friday 8am-4pm

Must be willing to work a flexible schedule to meet the needs of the department

Rate of Pay:

$41,662

FLSA Status:

Non-Exempt

Grant Funded:

No

Job Summary:

An employee in this classification performs work of moderate difficulty by providing leadership to the team through scheduling, orienting and providing exemplary customer service to students. Work involves the ability to troubleshoot registration issues and to orient students on registration. General supervision is received from the assigned manager.

Required Knowledge, Skills & Abilities:

1. Bachelor's degree (BA/BS) or equivalent combination of training and experience.
2. Working skill in professional interactions to be applied to a variety of individuals with differing education, ethnic and socio-economic backgrounds.
3. Working skills in verbal and written communication.
4. Working skills in team leadership, organization, scheduling and decision making.
5. Good knowledge of MS Office Suite.
6. Must be available to work a flexible schedule, including evenings and weekends when required by the department’s needs.

Desired Knowledge, Skills & Abilities:

1. Leadership experience.

Essential Duties:

1. Train students and staff to navigate the AccessECC website; respond to questions regarding use of web services and make referrals to appropriate services and personnel when necessary.
2. Coordinate the work of a team of Technical Enrollment Facilitators and student workers, to ensure students receive prompt helpful attention to their computer issues.
3. Work with other departments to ensure school calendars, building and security information, etc. is accurate and up-to-date.
4. Identify and propose resolutions to AccessECC issues in collaboration with appropriate IT personnel.
5. Assisting students and staff at the First Stop information desk may require standing for periods of time during high volume periods.

Other Duties:

1. May be required to provide back-up for registration, as needed.
2. May be required to work evenings and Saturdays during peak periods of registration and special events, i.e., orientations and graduations.
3. Perform other job-related duties as assigned which pertain to the job description.
4. Ability to work a flexible schedule which includes days/evenings/weekends as needed by the department.

Physical Demands:

Sedentary (up to 10 lbs occasionally, sitting most of the time)

Visual Acuity:

Close visual acuity (e.g. computer, assembly)

Work Environment:

Moderate noise

Environmental Conditions:

Typical office or administrative

Current SSECCA Union Member Information:

The initial posting date for this position is 05/15/20. Elgin Community College Support Staff Association (SSECCA) members that apply by 05/22/20 and meet the posted minimum qualifications will receive full consideration.

Equal Employment Opportunity Statement:

Elgin Community College does not discriminate, or tolerate discrimination, against any member of its community on the basis of race, color, national origin, ancestry, sex/gender/gender identity, age, religion, disability, pregnancy, veteran status, marital status, sexual orientation, or any other status protected by applicable federal, state or local law in matters of admissions, employment, or in any aspect of the educational programs or activities it offers.

In addition, Elgin Community College provides reasonable accommodations to qualified individuals with disabilities to ensure equal access and equal opportunities with regard to employment practices, educational opportunities, and programs and services. If you need a reasonable accommodation for any part of the application and hiring process, please notify the College’s EEO/AA Officer. Determinations on request for a reasonable accommodation will be made on a case-by-case basis.

Advertised: May 15, 2020 Central Daylight Time
Applications close: