Skip to main content

This job has expired

IT Support Analyst

Job Details

Job location: Ventura, CA - Santa Barbara, CA - Los Angeles, CA - Irvine, CA


Employment Type: Full-time
Posted data: 2020-09-22
Req: R0004884
Job Description:

The IT Support Analyst will report to the Site Support Manager and working closely with Central IT at the TCS Education System, this position is responsible for helping faculty, staff and students make effective use of technology. This is done by responding to end user problems and performing proactive outreach and training.

Responsibilities include, but are not limited to

  • Provide excellent customer service while using technical, analytical and communication skills to accurately identify client needs and provide effective solutions.
  • Troubleshoot and resolve workstation and classroom technology problems.
  • Act as educator and coach to help college staff, faculty and students adopt and use core institutional technologies effectively.
  • Actively contribute to the development and implementation of training materials and programs that promote the roll-out and use of technology.
  • Follow the established incident management process.
  • Maintain complete, accurate and timely records in the Help Desk ticketing system for all client support activities.
  • Respond to and fulfill requests to meet Service Level Agreements.
  • On-site, Help Desk, events coverage and support.
  • Participate in special projects and other duties as assigned.

Requirements:

  • Excellent troubleshooting and critical thinking skills.
  • Excellent interpersonal, verbal and written communication skills with the ability to translate technical concepts into user-friendly English.
  • Strong customer service skills; patience, attentiveness and the ability to use positive language.
  • Proficiency with a variety of Windows operating systems and software including Office 365, Outlook and multiple browsers.
  • Proficiency with Macintosh operating systems and software including Safari and MS Office and Outlook for Macintosh.
  • Knowledge of networking concepts and the ability to troubleshoot network printing and wireless client issues.
  • Excellent follow-through and attention to detail.
  • Experience with audio visual technology; videoconferencing.
  • Ability to work in and foster a collaborative team environment.
  • Ability to work flexible shifts, which may include evenings and/or weekends and peak periods.
  • Must be able to travel overnight and support off hour events/work.

Position Qualifications:

  • Bachelor’s degree or equivalent job experience required
  • 4-6 years of experience providing desktop support.
  • MCSE or MCSA, or CompTIA certification preferred

Physical Requirements:

  • Must be able to lift and carry 25 lbs.
  • Must be able to bend, kneel, stoop, twist, reach or sit for extended periods.
  • Must be able to operate office equipment including phone, computer, A/V equipment.

TCS Education System offers a generous compensation and benefits package, as well as the opportunity to work for a leader in the field of education. Some of our key benefits include: generous paid time-off, medical and dental coverage, company-paid life and disability insurance, retirement plan with employer contribution, multiple flexible spending accounts (FSA), tuition reimbursement, professional development, and regular employee appreciation events.

TCS Education System is an Equal Opportunity Employer.

Organization

Read our Diversity Profile MISSION

The Community Solution Education System prepares innovative, engaged, purposeful agents of change who serve our global community.

AT A GLANCE

Founded in May 2009, The Community Solution Education System is an entrepreneurial, not‐for‐profit educational enterprise dedicated to training professionals in high‐level, applied fields to use their knowledge and skills to serve the greater good. The System includes:

  • Specialized colleges, each focused on a distinct discipline such as psychology, education, nursing, or law;
  • A range of shared services that enable our schools to deliver industry‐leading technology and services they might otherwise be unable to afford.

Our adaptive, sustainable business model—coupled with the social change mission that unifies all of our entities—distinguishes The Community Solution Education System from any other educational system today.

OUR SCHOOLS

The Community Solution Education System includes four specialized higher education institutions that offer an effective approach to preparing socially responsible professionals in applied fields, and a children's school that serves as a powerful training lab for our college students while delivering progressive, evidence-based curriculum to young learners.

Our collection of colleges and schools are guided by a shared mission: to prepare innovative, engaged, purposeful agents of change who serve our global community.

  • The Santa Barbara and Ventura Colleges of Law
  • Pacific Oaks College & Children's School
  • The Chicago School
  • Kansas Health Science Center
  • Saybrook University

The Community Solution Education System is a nonprofit system of colleges that advances student success and community impact.

 

Get job alerts

Create a job alert and receive personalized job recommendations straight to your inbox.

Create alert