ASSISTANT DIRECTOR SERVICE ASSURANCE
- Employer
- University of Wisconsin-Madison
- Location
- Madison
View more
- Institution Type
- Four-Year Institution
Job Details
Job no: 221321-LI
Work type: Staff-Full Time
Department:DOIT/USER SVCS/DEPT OFF
Location: Madison
Categories: Academic Advising, Student Services/Support, Dean, Director, Executive, Information Systems/Technology, Management/Supervisory, Quality, Risk Management and Compliance
The Division of Information Technology (DoIT) provides technology services to the University of Wisconsin-Madison, UW System, and other campus within UW System. DoIT team members are part of an exciting and dynamic work environment that builds on organizational principles such as family and personal life/work balance; an inclusive, respectful, and supportive work environment; professional development opportunities; alignment with the campus teaching, learning, and research mission; collaboration; and innovation. DoIT employs approximately 800 people and has an operating budget of over $100 million. The User Services Department employs approximately 75 professionals and a significant number of students who provide IT services and technology support in the areas of endpoint management and security, general desktop support, software licensing, inventory management, campus computing labs, client support, and enterprise SaaS solutions for campus.
The Assistant Director manages the Division of Information Technology Service Assurance group within User Services. The Service Assurance group adopts and adapts leading industry practice to develop organizational capabilities and cultivate a service culture aimed at implementing, maintaining, and improving high quality, efficient and effective IT services. This individual works under the general supervision of the User Services Director and is accountable for leadership and strategy for the Service Assurance group. As part of the DolT management team, the Assistant Director will have the opportunity to be involved in service and committee work at the departmental, organization, and campus level.
Diversity is a source of strength, creativity, and innovation for UW-Madison. We value the contributions of each person and respect the profound ways their identity, culture, background, experience, status, abilities, and opinion enrich the university community. We commit ourselves to the pursuit of excellence in teaching, research, outreach, and diversity as inextricably linked goals.
The University of Wisconsin-Madison fulfills its public mission by creating a welcoming and inclusive community for people from every background - people who as students, faculty, and staff serve Wisconsin and the world.
For more information on diversity and inclusion on campus, please visit: Diversity and Inclusion
No Degree Required
Minimum Years and Type of Relevant Work Experience:Required
* At least five years of formal experience managing professional IT staff in a large, complex business, higher-education or research organization. Formal IT management experience includes at least three years in any given position, or a combination of progressing responsibilities within the same organization.
* Experience with service catalog and portfolio development and management
* Experience delivering IT support services in an ITIL or ITIL-like environment with tiered layers of support, highly defined work processes, and a ticket tracking system for managing work.
* Experience leading organizational change in a positive and outcome focused manner that also improves employee engagement and team productivity.
* Experience with metrics, reporting, data analysis, data visualization, and data-informed decision making to improve service delivery.
* Experience working collaboratively across diverse stakeholder groups to build consensus and drive decision-making processes.
Please note that DoIT is not able to provide sponsorship for this position; successful applicants must be authorized to work in the United States without need of employer sponsorship, on or before the effective date of appointment.
Department(s):A065000-INFORMATION TECHNOLOGY/USER SVCS/DEPT OFF
Work Type:Full Time: 100%
Appointment Type, Duration:Ongoing/Renewable
Salary:Minimum $85,000 ANNUAL (12 months)
Depending on Qualifications
Click on the "Apply Online" button to start the application process.
You will be prompted to upload the following documents:
1) Resume (REQUIRED)
2) Cover letter (REQUIRED)
3) Qualifications Document (REQUIRED)
Please use the Qualifications Document to address each of the Required Qualifications for this position (listed above in the Minimum Years and Type of Relevant Work Experience section). For each Required Qualification, describe your relevant experience, using specific examples from your work history to illustrate how your experience satisfies the requirement.
Vickie Arneson
vickie.arneson@wisc.edu
608-262-1936
Relay Access (WTRS): 7-1-1 (out-of-state: TTY: 800.947.3529, STS: 800.833.7637) and above Phone number (See RELAY_SERVICE for further information. )
ASST DIR, ACD CMP S/L(J44LL)
Employment Class:Limited
Job Number:221321-LI
The University of Wisconsin is an Equal Opportunity and Affirmative Action Employer. We promote excellence through diversity and encourage all qualified individuals to apply.If you need to request an accommodation because of a disability, you can find information about how to make a request at the following website: https://employeedisabilities.wisc.edu/disability-accommodation-information-for-applicants/
The University of Wisconsin-Madison is engaged in a Title and Total Compensation (TTC) project to redesign job titles and compensation structures. As a result of the TTC project, official job titles on current job postings may change in Spring 2020. Job duties and responsibilities will remain the same. For more information please visit: https://hr.wisc.edu/title-and-total-compensation-study/.
Employment will require a criminal background check. It will also require you and your references to answer questions regarding sexual violence and sexual harassment.
The University of Wisconsin System will not reveal the identities of applicants who request confidentiality in writing, except that the identity of the successful candidate will be released. See Wis. Stat. sec. 19.36(7).
The Annual Security and Fire Safety Report contains current campus safety and disciplinary policies, crime statistics for the previous 3 calendar years, and on-campus student housing fire safety policies and fire statistics for the previous 3 calendar years. UW-Madison will provide a paper copy upon request; please contact the University of Wisconsin Police Department.
Applications Open: Mar 10 2020 Central Daylight Time
Applications Close:Apr 7 2020 11:55 PM Central Daylight Time
Organization
In achievement and prestige, the University of Wisconsin–Madison has long been recognized as one of America's great universities. A public, land-grant institution, UW–Madison offers a complete spectrum of liberal arts studies, professional programs and student activities, and many of its programs are hailed as world leaders in instruction, research and public service. Spanning 935 acres along the southern shore of Lake Mendota, the campus is located in the city of Madison.
The university traces its roots to a clause in the Wisconsin Constitution, which decreed that the state should have a prominent public university. In 1848, Nelson Dewey, Wisconsin’s first governor, signed the act that formally created the university, and its first class, with 17 students, met in a Madison school building on February 5, 1849.
From those humble beginnings, the university has grown into a large, diverse community, with about 40,000 students enrolled each year. These students represent every state in the nation, as well as countries from around the globe, making for a truly international population.
UW–Madison is the oldest and largest campus in the University of Wisconsin System, a statewide network of 13 comprehensive universities, 13 freshman-sophomore transfer colleges and an extension service. One of two doctorate-granting universities in the system, UW–Madison’s specific mission is to provide “a learning environment in which faculty, staff and students can discover, examine critically, preserve and transmit the knowledge, wisdom and values that will help insure the survival of this and future generations and improve the quality of life for all.”
The university achieves these ends through innovative programs of research, teaching and public service. Throughout its history, UW–Madison has sought to bring the power of learning into the daily lives of its students through innovations such as residential learning communities and service-learning opportunities. Students also participate freely in research, which has led to life-improving inventions ranging from more fuel-efficient engines to cutting-edge genetic therapies.
The Wisconsin Idea
Students, faculty and staff are motivated by a tradition known as the “Wisconsin Idea,” first started by UW President Charles Van Hise in 1904, when he declared that he would “never be content until the beneficent influence of the university [is] available to every home in the state.” The Wisconsin Idea permeates the university’s work and helps forge close working relationships among university faculty and students, and the state’s industries and government.
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