Student Central Outreach Assistant

Job Details

Overview and Responsibilities

Student Central's Student Outreach Assistants are responsible for fellow student outreach to help improve CVTC student success and retention. Student Outreach Assistants will be trained to make phone calls to targeted student populations and answer questions for new and current students. They will also assist staff in Central Station, Student Central’s enrollment lab, by helping students with tasks such as applying for parking permits, printing class schedules, etc.

 

A Student Central Student Outreach Assistant position is a great on-campus employment opportunity for those who would like to develop leadership and communication skills and build a resume.

 

Responsibilities:

  • Make outreach phone calls to students to act as a resource and answer questions related to attending college at CVTC.
  • Act as triage for Student Central; direct students to appropriate area (i.e., front desk, Central Station, general advising, etc.).
  • Assist in the Enrollment Lab at peak times.
  • Staff CVTC chat program during peak times.
  • Act as a New Student Orientation (NSO) Student Leader.
  • Assist with Student Central events.
  • Go to campus events and blog about experience.
  • Assist students through the admission, registration, and financial aid process.
  • Provide excellent customer service.
  • Participate in ongoing training offered throughout the semester.
  • Regularly check staff email account.
  • Communicate regularly with Director of Student Central and Student Central staff.

 

Required Knowledge, Skills and Abilities:

  • Knowledge of basic CVTC enrollment processes and procedures, including admissions, registration, financial aid, and technology (training provided).
  • Ability to be patient, friendly, and supportive when working with students.
  • Ability to be proactive, dependable and flexible.
  • Ability to maintain a positive attitude.
  • Ability to use judgment, discretion, and decision making skills in dealing with confidential and sensitive issues.
  • Ability to model integrity through self-awareness, personal accountability, ethical behavior, quality standards, and sustainable practices.
  • Ability to think critically by applying problem solving practices, acquiring relevant information, using technology and other resources appropriately, and evaluating alternatives.
  • Ability to communicate effectively by speaking and writing clearly, concisely, and professionally; practicing active listening; reading critically and adapting communication for audience.
  • Ability to value diversity by recognizing personal biases, adapting to culturally diverse situations, and demonstrating a commitment to equity, inclusion, and respectful interactions with persons of diverse ethnic, cultural, social-economic, or educational backgrounds.
  • Intermediate knowledge of and skills with technology including software programs for communication, data collection, and decision making including, but not limited to, Microsoft Office Outlook, Word, and Excel.

 

Qualifications
  • High school diploma required.
  • Customer service and phone experience is preferred. 
  • Current CVTC student preferred.

In evaluating candidates for this position, the College may consider a combination of education, training, and experience which provides the necessary knowledge, skills and abilities to perform duties of position.As an equal opportunity/access employer and educator, CVTC is committed to creating and sustaining a diverse and inclusive environment.  All qualified candidates are encouraged to apply.

Benefits Summary

This position is not eligible for benefits.

 

 

CVTC does not discriminate on the basis of race, color, national origin, sex, disability, or age in its programs and activities. The following person has been designated to handle inquiries regarding the college's non-discrimination policies: Director of Human Resources, 620 W. Clairemont Avenue, Eau Claire, WI 54701, 715-833-6334, WI Relay: 711

Organization

Working at Chippewa Valley Technical College

Mission

Chippewa Valley Technical College delivers innovative and applied education that supports the workforce needs of the region, improves the lives of students, and adds value to our communities.

Vision

Chippewa Valley Technical College is a dynamic partner for students, employers, and communities to learn, train, and succeed.

Location and Campuses

Chippewa Valley Technical College (CVTC) is part of the Wisconsin Technical College System (WTCS) and serves an eleven-county area in west central Wisconsin. The largest campus is located in Eau Claire and includes a Business Education Center and Health Education Center, plus a Manufacturing Education Center at the Gateway Campus and an Emergency Service Education Center and Energy Education Center at the West Campus. CVTC has regional centers in Chippewa Falls, Menomonie, Neillsville, and River Falls. The College is one of 16 WTCS colleges located throughout the state.

Student Profile

Student enrollment exceeds 8,000 credit students per year, plus over 9,000 non-credit students, with full-time equivalents of over 4,000. The median age of credit students is 24. Approximately 68% of students receive financial aid and 44% are Pell Grant students.

Programs and Placement

CVTC offers 110 programs, 35 certificates, and customized training to an average of 140 businesses annually. CVTC has an outstanding placement rate, 95% of graduates are employed within six months of graduation, with 87% in a related field. CVTC has nationally recognized faculty and state-of-the-art facilities and equipment. Business and industry leaders serve on advisory committees and help CVTC match its curriculum to the needs of today's workplace. Courses are offered at numerous locations in traditional classroom settings, as well as online and in a variety of blended and hybrid formats.

Commitment to Learning

We value all students and their diverse backgrounds and are committed to their learning and success in a global society. We act with honesty, integrity, and fairness and offer a safe and cooperative work environment where individuals care for each other and grow through open communication. We value the resources entrusted to us and work together to develop and continuously improve processes that support the creative pursuit of new ideas.

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United States

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